TM
Thuli M
Active since Mar 2020
10
Reviews
0
Industries
Reviews
10 reviews5 months ago
Valr poor customer service, No sense of Urgency
**POOR CUSTOMER SERVICE** I used Valr a couple of times, but during my last transaction, my account was disabled for no reason. The last action I took was linking my Gmail account to Valr, which they authorized. A few seconds later, my account was disabled, and I could not access my funds. Valr takes 24 hours to respond to each inquiry I have sent while trying to resolve this issue. Their compliance team has asked for a list of documents, which I have provided, although some of their requests made no sense. For example, they requested proof of payment along with a statement showing where the funds came from. Despite the confusion, I submitted all the required documents. It has now been four days, and my account is still disabled. I can’t access my funds, and the support team is unresponsive. This is incredibly unprofessional and inconsiderate. I urgently need to access my funds, but they are not attending to my issue.
0 replies
17 months ago
Takealot undelivered ltems - Order 166279851
Hi, I am writing to express my frustration regarding my order with Takealot, placed in November, which consisted of three items. Only two items were delivered, despite the app indicating that all items were processed and the order was closed. When I reached out to Takealot, I was informed that an investigation would be initiated. However, I have been waiting for an update ever since, and my follow-ups have gone unanswered. The missing item, which cost me over R600, is unacceptable. As a paying customer, I expect to be treated with respect and professionalism. This experience has been incredibly disappointing, especially given my previous high regard for Takealot. I demand a prompt resolution to this issue. Thank you.
0 replies
27 months ago
IWYZE and RENEW-IT Durban bad process
I sent my car to Renew-it in Durban central on the 20th of February 2024 to repair a dent on the front bumper. However, I did not receive any updates on the progress of the repairs. Three days later, I called them to follow up and was informed that additional claims for repair had been logged with IWYZE for approval. Despite this, I still did not receive any progress updates on the repairs or the additional claims with the insurance and Renew-it panel beaters. A week later, I followed up with Renew-it and was told that they were still waiting for IWYZE. When I reached out to IWYZE, they informed me that no additional claim had been logged. As over a week had passed and nothing had been done, I requested for my car back, but Renew-it REFUSED to give it to me and promised to follow up with the insurance. It has now been two weeks, and my car is still with them, unrepaired and waiting for insurance approval. What's most unacceptable is that IWYZE only recommends and works with Renew-it for Mercedes Benz approved panel beaters, which means that the additional claim process should be clearly defined and easy to follow. However, I have been waiting for two weeks for the additional claims approval because they have a broken process that disrupted my plan. I have had the worst service at Renew-it Durban, and I don't recommend their services
1 reply
27 months ago
Renew-IT Durban Central Nightmare service
I sent my car to Renew-it in Durban central on the 20th of February 2024 to repair a dent on the front bumper. However, I did not receive any updates on the progress of the repairs. Three days later, I called them to follow up and was informed that additional claims for repair had been logged with IWYZE for approval. Despite this, I still did not receive any progress updates on the repairs or the additional claims with the insurance and Renew-it panel beaters. A week later, I followed up with Renew-it and was told that they were still waiting for IWYZE. When I reached out to IWYZE, they informed me that no additional claim had been logged. As over a week had passed and nothing had been done, I requested for my car back, but Renew-it REFUSED to give it to me and promised to follow up with the insurance. It has now been two weeks, and my car is still with them, unrepaired and waiting for insurance approval. What's most unacceptable is that IWYZE only recommends and works with Renew-it for Mercedes Benz approved panel beaters, which means that the additional claim process should be clearly defined and easy to follow. However, I have been waiting for two weeks for the additional claims approval because they have a broken process that disrupted my plan. I have had the worst service at Renew-it Durban, and I don't recommend their services
1 reply
38 months ago
GWM P series Faulty Issues
I bought brand new Pseries 4X2 DLX double cab 2022, it was fine for few months, the last last 5 months the car has been doing auto exhaust self cleaning, when this happens the car speed is 60km/h, the completely cant accelerate beyond that, I am therefore forced to take the can in for manually cleaning , this issue has been happening every month for the past 4 months, I reported this issue with GWM Durban central and Pinetown dealership but they do the same thing all the time which does not fix the core problem. This car is not reliable, as this auto cleaning happens randomly as results am inconvenienced by this issue. This car is faulty and seems that the team maintaining these cars don't know what they are doing either. I am so frustrated by this and I will not recommend people to buy this car
0 replies
54 months ago
Poor quality
Took my son and daughter for haircut cut at the Legend maponya mall, got there at 1pm,after waiting for hours.. we were attended at 18h00... he wanted a dye&cut but we were told the dye is finished but they still insisted on just cutting him and the cut had so many mistakes, the trimming was so bad...I would have been fine if they were honestly that they are tired rather than giving poor quality and charging me full price...I mean I came to the Legend cause I wanted top quality hence we pay so much money for the haircut's...am Soo disappointed.As for My daughter she was not touched cause the dye was finished.
0 replies
56 months ago
Netstar poor customer service
I recently purchased a new car which came with netstar tracker installed, to make make things easier for my self I thought I can just activate the already installed tracker..I called Netstar for activation first time I was told there are system issues, the agent took my numbers and promised to call me the next day, she never did, I called again, the agent confirmation the tracker details on their side and was routed to retentions team for activation, only to find out it was wrong department, was also routed to smallen team..the lady took down my numbers to call me Back and she never did, I called again the agent said she will send a request for the smallen department to call me and they still never did..if customer service is this poor how about their car recovery performance...the staff does not understand their own process .I find this company to be unprofessional and a joke...have lost confidence in their services completely.
0 replies
59 months ago
Refund of the 2 bus tickets
Good day I bought a bus ticket from Durban to JHB on 22 July online computicket, the trip was for the 23 July at 8:30 am, when got to Durban station, there was no bus that arrived in time, A person who worked for Nozulu offices only arrived an hour later around 09:40 am drunk,,he then kept us waiting for another 30 min making calls..he later confirmed that there no buses and who were not suppose to buy those tickets online. we then asked for a refund and we told there is no money. I have the proof payment can I just be paid back my R340
0 replies
75 months ago
Unauthorized debit order
Not only did homechoice create an unauthorized account with my personal details and boutght items with it, they have went to debit my account unauthorized. they told me that my case is under investigation yet they collect money in my account, Homechoice needs to up their game when it comes to customer data I have no confidence in this company at all
1 reply
76 months ago
HOMECHOICE FRAUD AACCOUNT OPENING
Fraud account Opening Out personal details/data is NOT SAFE at Homechoice, a years back I wanted to buy a duvet, they took my details it was meant to be a cash payment, I cancelled the order. a years later someone used my data to open a homechoice account and Purchased items for over R3000 now they want me to Pay... They cannot show me the contract that i signed or voice contract.. SOMEONE in the store used the DATA!!!! Homechoice is a bad company....Hello Peter please HELP!!
1 reply
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10 (100%)