VALR
Claimed Business
AI Review Summary
Based on recent customer reviews, VALR shows a sharply divided customer experience. Satisfied users consistently praise the platform as user friendly, secure, and well suited to South African traders, highlighting fast ZAR deposits and withdrawals, low trading fees, a wide range of crypto assets, and useful features like staking and futures trading. Dissatisfied customers, however, repeatedly raise serious concerns around delayed or stuck deposits and withdrawals, unresponsive support, account suspensions and compliance reviews, missing OTPs, and compromised wallets where they felt funds were not adequately protected or recovered.
Performance(last 12 months):
Trustindex Rating
2.1TrustIndex
2.1
Review Distribution
2.6|26 Reviews
Jul '25 - Jun '26
Recent reviews (26)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
A
A
Anonymous
1 reviews | Active since Jan 2020
17 Mar 2026, 23:08
Deposits ALWAYS delayed for HOURS!
The WORST and SLOWEST exchange ever. I’ve had over 10 deposits delayed for hours some for 24hrs in a space of less than a month. They ignore emails and keep giving generic answers “your deposit will be allocated shortly” and then take another 6 hours to process the deposit after that and ignore all your emails. I’ve sent over 20 emails today alone and they have been ignoring me and when they see I keep pestering they tell me “your deposit will be allocated shortly”. Honestly im leaving this exchange it has caused me more stress than good and honestly the worst exchange I ever trade on! Save yourself the headache. By the way I will need my deposit it’s been well over 8 hours now and still my deposit is no where to be found!
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
17 Mar 2026, 23:08
Deposits ALWAYS delayed for HOURS!
The WORST and SLOWEST exchange ever. I’ve had over 10 deposits delayed for hours some for 24hrs in a space of less than a month. They ignore emails and keep giving generic answers “your deposit will be allocated shortly” and then take another 6 hours to process the deposit after that and ignore all your emails. I’ve sent over 20 emails today alone and they have been ignoring me and when they see I keep pestering they tell me “your deposit will be allocated shortly”. Honestly im leaving this exchange it has caused me more stress than good and honestly the worst exchange I ever trade on! Save yourself the headache. By the way I will need my deposit it’s been well over 8 hours now and still my deposit is no where to be found!
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
11 Mar 2026, 13:10
Complaint Regarding Lost Funds
My name is Velmans Seluma. I had an account with VALR where I bought some coins in December last year. At that time, the value of my coins was around R20,000. At some point, I tried to log into my account, but the website was not working properly. The following day, I discovered that my account had been compromised and my funds were gone. I still do not understand how the money was ******. I tried to contact VALR, but it was very difficult to get hold of them. After several hours, I received a private number call from someone who said they were from VALR. They informed me that they would investigate the matter. I kept following up on the case, but I did not receive further calls or updates. Later, they told me that I had used the wrong website, which is why I was ****med. Unfortunately, I did not receive any real assistance from them to track who ****med me. They only kept advising me to change my password. Since then, there has been no follow-up on my case until today. Kind regards, Velmans Seluma
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
11 Mar 2026, 13:10
Complaint Regarding Lost Funds
My name is Velmans Seluma. I had an account with VALR where I bought some coins in December last year. At that time, the value of my coins was around R20,000. At some point, I tried to log into my account, but the website was not working properly. The following day, I discovered that my account had been compromised and my funds were gone. I still do not understand how the money was ******. I tried to contact VALR, but it was very difficult to get hold of them. After several hours, I received a private number call from someone who said they were from VALR. They informed me that they would investigate the matter. I kept following up on the case, but I did not receive further calls or updates. Later, they told me that I had used the wrong website, which is why I was ****med. Unfortunately, I did not receive any real assistance from them to track who ****med me. They only kept advising me to change my password. Since then, there has been no follow-up on my case until today. Kind regards, Velmans Seluma
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
27 Feb 2026, 08:12
Very bad customer service
I got a new phone and tried to login with the wrong email. Instead of prompting me that another email is registered on my name and ID it let me open a second wallet and then blocked both after I submitted my I'd. Now for more than 48 hours I have not received any response from the customer service after submitting 5 tickets for help. First there is the AI help that directs you in circles and then when you finally get to submit a ticket or email message no one answers. Appalling customer service.The only telephone number registered for Valr also just goes to voicemail stating that a message has been sent to the operator.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
27 Feb 2026, 08:12
Very bad customer service
I got a new phone and tried to login with the wrong email. Instead of prompting me that another email is registered on my name and ID it let me open a second wallet and then blocked both after I submitted my I'd. Now for more than 48 hours I have not received any response from the customer service after submitting 5 tickets for help. First there is the AI help that directs you in circles and then when you finally get to submit a ticket or email message no one answers. Appalling customer service.The only telephone number registered for Valr also just goes to voicemail stating that a message has been sent to the operator.
0
Replies (0)A
A
A
Anonymous
1 reviews | Active since Jan 2020
29 Dec 2025, 16:41
Valr poor customer service, No sense of Urgency
**POOR CUSTOMER SERVICE** I used Valr a couple of times, but during my last transaction, my account was disabled for no reason. The last action I took was linking my Gmail account to Valr, which they authorized. A few seconds later, my account was disabled, and I could not access my funds. Valr takes 24 hours to respond to each inquiry I have sent while trying to resolve this issue. Their compliance team has asked for a list of documents, which I have provided, although some of their requests made no sense. For example, they requested proof of payment along with a statement showing where the funds came from. Despite the confusion, I submitted all the required documents. It has now been four days, and my account is still disabled. I can’t access my funds, and the support team is unresponsive. This is incredibly unprofessional and inconsiderate. I urgently need to access my funds, but they are not attending to my issue.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
29 Dec 2025, 16:41
Valr poor customer service, No sense of Urgency
**POOR CUSTOMER SERVICE** I used Valr a couple of times, but during my last transaction, my account was disabled for no reason. The last action I took was linking my Gmail account to Valr, which they authorized. A few seconds later, my account was disabled, and I could not access my funds. Valr takes 24 hours to respond to each inquiry I have sent while trying to resolve this issue. Their compliance team has asked for a list of documents, which I have provided, although some of their requests made no sense. For example, they requested proof of payment along with a statement showing where the funds came from. Despite the confusion, I submitted all the required documents. It has now been four days, and my account is still disabled. I can’t access my funds, and the support team is unresponsive. This is incredibly unprofessional and inconsiderate. I urgently need to access my funds, but they are not attending to my issue.
0
Replies (0)