RM
Renew-it Mount Edgecombe
Verified Business
RM
AI Review Summary
Based on recent customer reviews, Renew-it Mount Edgecombe is receiving largely critical feedback regarding its panel beating and repair service. Customers consistently mention incomplete repairs, damaged components returned with vehicles, and poor communication from service advisors. A recurring theme involves repeated callbacks for collection only to find work unfinished or new damage present. While a smaller group of customers praise specific advisors for clear updates, professional handling, and quality finishes, the dominant narrative points to capacity issues, weak follow-through on parts sourcing, and frustrating insurance-linked repair experiences.
Performance(last 12 months):
TrustIndex
7.6
Ranking
#51
in Automotive
NPS Score
42
Recommended: Likely
Review Distribution
4.2|43 Reviews
Jul '25 - Jun '26
Recent reviews (43)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
27 May 2026, 14:56
Excellent service and the repairs done was a great job and Michelle was really helpful and provided updates which was also awesome! Would definitely recommend and reuse Renew-It in future
Excellent service and the repairs done was a great job and Michelle was really helpful and provided updates which was also awesome! Would definitely recommend and reuse Renew-It in future. Thank you Michelle and Team! God bless
Helpful (0)
|Replies (1)A
Anonymous
1 reviews | Active since Jan 2020
27 May 2026, 14:56
Excellent service and the repairs done was a great job and Michelle was really helpful and provided updates which was also awesome! Would definitely recommend and reuse Renew-It in future
Excellent service and the repairs done was a great job and Michelle was really helpful and provided updates which was also awesome! Would definitely recommend and reuse Renew-It in future. Thank you Michelle and Team! God bless
0
Replies (1)A
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Anonymous
1 reviews | Active since Jan 2020
27 May 2026, 10:42
I am so happy with the service I received from Renew it
I am so happy with the service I received from Renew it. I will definitely recommend to my friends and relatives. I am also happy with my insurance company will recommend as well. Lastly I want to thank Michelle for her excellent service and for always updating me. She also sent a driver to fetch me to collect my car. Thank you
Helpful (0)
|Replies (1)A
Anonymous
1 reviews | Active since Jan 2020
27 May 2026, 10:42
I am so happy with the service I received from Renew it
I am so happy with the service I received from Renew it. I will definitely recommend to my friends and relatives. I am also happy with my insurance company will recommend as well. Lastly I want to thank Michelle for her excellent service and for always updating me. She also sent a driver to fetch me to collect my car. Thank you
0
Replies (1)A
Anonymous
1 reviews | Active since Jan 2020
27 May 2026, 09:07
Firstly I would like to thank my service advisor Noelle Pillay for the outstanding service provided to me, man this lady has kept me calm throughout the entire process of my repairs even though my vehicle parts were on back order for several months she ha
Firstly I would like to thank my service advisor Noelle Pillay for the outstanding service provided to me, man this lady has kept me calm throughout the entire process of my repairs even though my vehicle parts were on back order for several months she has held it down and prepped me with updates to hold my frustrations. This lady has a smile to really calm your storms. Upon inspecting my vehicle it looks brand new factory restored. The handover was great thank you renew it wish you guys well
Helpful (0)
|Replies (1)A
Anonymous
1 reviews | Active since Jan 2020
27 May 2026, 09:07
Firstly I would like to thank my service advisor Noelle Pillay for the outstanding service provided to me, man this lady has kept me calm throughout the entire process of my repairs even though my vehicle parts were on back order for several months she ha
Firstly I would like to thank my service advisor Noelle Pillay for the outstanding service provided to me, man this lady has kept me calm throughout the entire process of my repairs even though my vehicle parts were on back order for several months she has held it down and prepped me with updates to hold my frustrations. This lady has a smile to really calm your storms. Upon inspecting my vehicle it looks brand new factory restored. The handover was great thank you renew it wish you guys well
0
Replies (1)A
Anonymous
1 reviews | Active since Jan 2020
26 May 2026, 12:46
Had a pleasure dealing with Stefanie from Renew-it Mt Edgecombe
Had a pleasure dealing with Stefanie from Renew-it Mt Edgecombe. She did mote than my actual insurance discovery did and kept me up today and sorted out my car hire extension when my insurance broker didnt
Helpful (0)
|Replies (1)A
Anonymous
1 reviews | Active since Jan 2020
26 May 2026, 12:46
Had a pleasure dealing with Stefanie from Renew-it Mt Edgecombe
Had a pleasure dealing with Stefanie from Renew-it Mt Edgecombe. She did mote than my actual insurance discovery did and kept me up today and sorted out my car hire extension when my insurance broker didnt
0
Replies (1)A
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