JM
Jeff M
Active since Mar 2020
9
Reviews
0
Industries
Reviews
9 reviews2 months ago
Inexperience, immature and amateurish service at Vergelegen Branch of Sorbet
Vergelegen Plein experience fraught with inexperience unsatisfactory customer service. Paying premium prices (R1175,00) my daughter was given an apparent student to do her nails. As a 15 year old she is going on holiday and will now have to carry this amateur attempt over 7 days without any opportunity to assist her because they are busy! If we are getting a student then surely student rates should apply.
0 replies
4 months ago
Mweb's own web of incompetence
If It was possible to give less than 1 star we would. And it obvious by the length of waiting time to talk to a consultant that their entire e-mail system has crashed. Over 3 hours of waiting on the line and being cut off twice we still do not have access. Why is there not a call back feature? Why does the chat room not respond? Useless
0 replies
6 months ago
As newbies to Cape Town we were faced with a new build in a Somerset West Estate
As newbies to Cape Town we were faced with a new build in a Somerset West Estate. We were faced with dozens of choices when we looked at the Kitchen/Joinery design and build. From Lindt & Late to Basic Carcass Solutions. Either we could have our budget blown or our vision blurred. Neither suitable so we did our due diligence and Universal Kitchens looked like a real alternative. Based in Paarl, but with a national footprint, we immediately felt from Gena, Jarred and Clinton ***ner) a sense that they would respect what we had to spend but partner to deliver of what we had hoped for. This was never an easy build for Universal but they made it work with a professional ease that made each detail seem achievable. Money saved in some areas allowed extravagances in others. Now that we have comfortably moved in we would have absolutely no hesitation in recommending this Team of highly motivated individuals.
0 replies
30 months ago
Losers at VOX and Vumatel
Introducing themselves as the leading Data and Internet Providers, they must literally the very worst! Have used them for 12 months since fibre was installed. Wrote to appropriate channels to cancel as at 31st December '23. They billed me 10% of normal fee at end of November. Wrote to them warning that they had charged me too little and hoped they were not going to cut me off. Got a reference number and low and behold I was then cut off 3 days later! Phoned, finally getting through several hours later to find out that they had made a mistake. Had finally talk to a Manager who assured us that the mistake would be rectified Monday. Obviously NOT. We run a SMME on that line. Now another 3 hours on the line and still no joy.
1 reply
62 months ago
African Palm Cottage 'underwhelmingly' managed !
Some property owners should not be in the hospitality business regardless of their desire to squeeze out the assets they own! At just over R2K per night situated in Durbanville we expected at least a serviced option, a working fridge, a bath, a dishwasher and way less attitude from the owners. Apparently after we had to wash the towels (because they are not changed even once) we turned them pink from an off white. Then to be told that electricity costs money and we should turn the lights off! It made a mockery of the sign on the wall, "arrive as guests and leave as friends". These are "friends" that will not be returning I am afraid.
0 replies
67 months ago
Not a Great Standard Bank!
Our Company had a rather massive purchase to make. In fact it ran into several hundred thousand rand. We thought, silly us, that if we did it via our Std Bank Visa Cheque Card we would have some form of protection by way of a sms verification or the like. But no, one tap with code and off came the total amount! No call, no follow-up from the RISK Division, no nothing. After all the ongoing promises about protection from a bank that is supposed to be at the cutting edge of IT. Then race back home to check and cannot get in because the dashboards are unavailable. Then to see if I had scored some U-Count reward points from a email to my Private Bankers to see still no response. So if the backlog to move to Merchantile Bank was not so big, I would already be in the Capitec fold. What a failing Brand.....
2 replies
69 months ago
OneCart, Ruse Cart
We are using One Cart to cur down on the frustration, hassle and infection risk of shopping during Covid. The service is slick, electronic and quick. That is until it gets delivered and the entire model falls on its face with a rude and rather obnoxious delivery person who definitely does not want to be doing this job! Not only did he not wear a mask, not have disinfectant or socially distance but he was rude, unhelpful and abusive towards Nelly and myself. I phoned to complain and was told that they would revert to me by the end of the day! Still waiting. Sad that a operation that works this well becomes dysfunctional the minute it gets into something that actually requires a reasonable level of service !
1 reply
71 months ago
Vodacom's ineptitude!
After 10 emails, more than a dozen calls (including to team leaders), 40 days of waiting we still sit pending Vodacom's release of our Fibre Connection so we can sign up with an opposition Company. This follows 2 years of their inactivity on the same fibre connection! We have emails confirming that it has been released by Senior Vodacom Management. But Vo have been as yet unable to do the work because of Vodacom. Now we need to pay a disconnection fee we believe. But hey, we are still waiting for that as well.....
3 replies
76 months ago
Standard Bank the Government of Banking
I will bet much of my limited wealth that Standard Banking Executives do NOT bank on a Saturday morning. Much like Government employees do not use public hospitals. Because if they did we would get a better result. This morning frustrated by only 2 tellers; a queue of 15 very patient people; an obnoxious receptionist named Penelope and a Manager missing in action I made my final decision to move accounts to another Bank. And their answer: If we had more staff we could help you quicker. What a joke! Whoever is building the Standard Bank's strategy needs to understand that this is the beginning of the end for your Brand.... But hey, who really cares these days?
2 replies
Review Distribution
5 Star
1 (11.11111111111111%)
4 Star
0 (0%)
3 Star
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2 Star
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1 Star
8 (88.88888888888889%)