PT
Peggy T
Active since Oct 2019
58
Reviews
0
Industries
Reviews
58 reviews3 weeks ago
Reverse of unauthorized funds
Since the 10 April i have been asking standard bank to reverse a payment of R99 taken by showmax on my account. I have completed the for and submitted to them multiple times. With so much lack of communication and the going awol in the middle of dealing my query. Last week I got a call and someone said they escalating its the end of another week nothing happened. I want my money reversed thata all i need. I have had ro close my account recently with standard due to lack of service and trust. Look at them now again !
6 replies
1 month ago
Formal Complaint: Unauthorized Transactions and Failure to Protect Account
I am writing to lodge a formal complaint regarding ongoing unauthorized transactions on my account and the lack of adequate assistance I have received from your bank. Shortly after opening my account last year, I received a suspicious call from an individual attempting to change my contact details on the banking app. I became aware that the caller was using a personal mobile number and, upon questioning them, the call was abruptly terminated. I immediately contacted your ***** department and reported the incident. Despite this, I have continued to experience *****ulent activity on my account. This year, I have noticed recurring unauthorized deductions of approximately $249 per month, which I have had to reverse repeatedly. I do not recognize or authorize these transactions. Approximately one month ago, I discovered a debit order mandate on my account that I did not approve. I promptly contacted the bank and was informed that it had been suspended. However, to my shock, an amount of $4,713 was still debited from my account, placing me under significant financial strain. Furthermore, on 6 April, an additional unauthorized debit of over $500 was attempted. Due to insufficient funds, this resulted in bank charges of $130 being app**** to my account. These charges are unfair, as they relate to transactions I neither authorized nor have any knowledge of. When I contacted the bank for assistance, I was informed that I would need to pay a fee for the bank to investigate these *****ulent transactions. I find this unacceptable, as I have entrusted the bank with safeguarding my funds. Additionally, I requested that my account be secured, suspended, or replaced with a new account number. I was advised that I must visit a branch in person to resolve this matter. Unfortunately, due to my work commitments, I am unable to do so without taking leave. At present, my account remains vulnerable, especially with my payday approaching, and I have received no meaningful assistance in preventing further unauthorized debits. I am also unable to close the account due to a negative balance caused by bank charges linked to these *****ulent activities. I therefore request the following urgent actions: Immediate suspension or securing of my account to prevent further unauthorized transactionsA full refund of all unauthorized debits and related bank chargesA thorough investigation into the *****ulent activity without any cost to meProvision of a new, secure account or alternative solution that does not require branch attendanceWritten confirmation of the steps taken to resolve this matter If this matter is not resolved urgently, I will have no choice but to escalate my complaint to the relevant regulatory authorities. I trust that this matter will be treated with the seriousness and urgency it deserves
5 replies
2 months ago
They **** said i was registered and find out that i was not
Was *****ulently misled to make a payment only to discover that i was not registered registered and paid for three subjects; however, I only received a religious study pack a few days later. This is when I discovered that I had not been properly registered for the other two subjects. This is unacceptable, as I re**** on receiving all my study material in time to follow the course accordingly. Additionally, I was initially informed that I would be writing exams in May, which influenced my decision to make payment immediately. After discovering this was not accurate, I was later told that I would only write in October. This contradiction has caused frustration and inconvenience, and I feel I was misled. Despite this, I initially expressed willingness to continue, but the ongoing inconsistencies and lack of delivery have left me with no confidence in your service. I therefore request the following: A full refund of my payment Escalation of this matter to senior management/CEO level A formal response addressing the misrepresentation and failure in service Please note that I have records of all communication, including calls from your representative requesting payment, which I am prepared to provide if necessary. I expect this matter to be treated with urgency and resolved promptly.
6 replies
3 months ago
Cheap quality my money gone
This past Saturday I went to Mr price rosebank and bought panties 3 in a pack. Yesterday I wore one of them 2hrs later the panties were torn. What the hell is this i traveled all the way to buy this! I want my money back pls
1 reply
3 months ago
My WIFI connection Vumatel Un 63454358
I am formally escalating my complaint regarding the suspension of my services and the unfair reconnection fee that has now been charged to my account. In February, I informed your complaints department that I was experiencing severe financial hardship following the passing of my brother. I had to cover funeral expenses, which significantly affected my finances. I communicated clearly that I would not be able to afford the February debit order and requested understanding during that time. Despite this communication, the February debit order was processed. I had no option but to reverse the payment due to insufficient funds. My services were then suspended on 2 February. I have now budgeted responsibly to settle my February usage (pro rata) and my March fees in full, as I indicated I would resume payments this month. However, instead of simply charging the outstanding monthly amounts, an additional reconnection fee of approximately R2,000 has been added, bringing the total deduction to around R3,900. This is both unexpected and unreasonable for the following reasons: I had formally notified you in advance of my financial hardship. The suspension has not exceeded one full calendar month (2 February to 1 March). I am willing and prepared to settle February and March fees as originally budgeted. The reconnection fee was not clearly explained upfront nor agreed to. Additionally, my attempt to resolve this via your WhatsApp escalation channel was unsuccessful, and I did not receive meaningful assistance. I urgently require the following: Immediate review and reversal of the reconnection fee. A clear breakdown of all charges app**** to my account. Immediate reactivation of my services upon payment of the legitimate outstanding monthly fees (February and March). I am acting in good faith and have made every effort to communicate transparently. I expect the same fairness and professionalism in return. Please treat this as urgent. I require resolution and reactivation as soon as possible.
6 replies
5 months ago
Absa keeps taking my pocket money
I am lodging a formal complaint against ABSA regarding continuous debits on my account, despite it being issued to me under student account terms. I am a student and have made this clear to ABSA on multiple occasions. This account was opened and approved specifically as a student account, which comes with certain fee structures and conditions. Despite this, ABSA continues to debit my account, causing financial strain. I have repeatedly contacted ABSA to explain: That I am a student That this account was issued under student terms That these debits are impacting my ability to manage basic expenses Yet, the debits continue without proper explanation or resolution. This is extremely frustrating and unfair. As a student, my finances are limited, and I cannot afford ongoing charges that should not be app**** to my account in the first place. I am requesting the following: Immediate investigation into all debits app**** to my student account Reversal/refund of any incorrect or unauthorised charges Written confirmation that my account is correctly classified as a student account Assurance that no further incorrect debits will be made ABSA’s lack of action despite repeated communication is unacceptable. I expect urgent intervention and a clear resolution
1 reply
5 months ago
Cash advance
I am extremely disappointed with Vodacom’s handling of my Cash Advance Loan. On 2 January, I took out a Vodacom Cash Advance Loan. When I attempted to withdraw the funds, the money became stuck in the system and never reached me. I escalated the issue immediately, yet even after two days, there was still no resolution or clear feedback from Vodacom. A few days later, I received an SMS from Vodacom stating that the issue had been fixed and that the money would be reversed back into my wallet. To date, I still have not received the money. What makes this situation worse is that there is now a loan contract in place, yet Vodacom cannot clearly explain: Where my money currently is When (or if) I will receive it How they are handling the contract for funds I never accessed I am repeatedly left in the dark, getting vague responses or no responses at all. This is unacceptable, especially when it involves a financial product that impacts my daily life. Vodacom is seriously dropping the ball on this matter. I am exhausted from following up and getting nowhere. I am requesting: Immediate release or reversal of the full loan amount Clear written confirmation of the loan status Assurance that I will not be charged or penalised for funds I never received I expect urgent intervention and proper communication.
3 replies
7 months ago
Failure to Provide Prescription Letter & Ignoring Customer Communication
Iam writing a hello Peter complaint regarding this company TOSTA FINANCE. I had a companycall on my behalf on the 17 August 2025 and they confirmed my account prescribed and I should personal contact them for the request for a prescription letter on the 8th September I followed up no answer they keep ignoring me sending me to 2 different numbers I need this letter as tge account is prescribed ChatGPT said: Here’s a strong, clear, professional complaint you can paste into HelloPeter: Complaint: Failure to Provide Prescription Letter & Ignoring Customer Communication I am lodging a complaint against TOSTA FINANCE regarding their ongoing failure to provide me with my prescription letter for an account that has already prescribed. On 17 August 2025, a company contacted Tosta Finance on my behalf. During that call, Tosta Finance confirmed that my account is prescribed and advised that I should personally contact them to request a prescription letter. On 8 September 2025, I followed up with them to obtain this letter. Since then, I have been ignored, sent from one number to another, and not given any assistance. Despite multiple attempts, no one responds, and I still do not have the prescription letter I am legally entitled to. This level of unresponsiveness is unacceptable. I need this letter urgently, as the account is prescribed and should not be reflected as active or owing in any way. I request that Tosta Finance provide the prescription letter immediately and stop ignoring my communication.
0 replies
7 months ago
******
I am writing to lodge a formal complaint regarding my recent provident fund withdrawal and the significantly reduced payout I received. I contributed a total of R1,050 (R525 per month for two months) to my Liberty provident fund. Upon withdrawal, I was paid only R263, which appears to be substantially less than my total contributions. According to the SARS withdrawal tax table, any withdrawal amount below R25,000 falls under the 0% tax rate, meaning no tax should have been deducted from my benefit. Therefore, I am concerned that my payment may have been incorrectly processed or that excessive fees were charged without proper disclosure. I hereby request: A full and detailed breakdown of my provident fund account, including: Total member and employer contributions Investment value Administration and risk charges Tax deductions (if any) The calculation used to arrive at the R263 payout A review of the withdrawal process to confirm whether any deductions were app**** in error. If it is confirmed that I was incorrectly charged tax or fees, I request an immediate refund of the difference to my bank account. In addition, please treat this as a formal complaint in terms of the FAIS Act and Liberty’s internal complaints procedure. I expect urgent attention to this matter as it took over 25 days to pay out this lousy ammount Thank you for your attention to this matter. I look forward to your detailed response and the correction of this issue. Yours sincerely,
0 replies
7 months ago
******
I am writing to lodge a formal complaint regarding my recent provident fund withdrawal and the significantly reduced payout I received. I contributed a total of R1,050 (R525 per month for two months) to my Liberty provident fund. Upon withdrawal, I was paid only R263, which appears to be substantially less than my total contributions. According to the SARS withdrawal tax table, any withdrawal amount below R25,000 falls under the 0% tax rate, meaning no tax should have been deducted from my benefit. Therefore, I am concerned that my payment may have been incorrectly processed or that excessive fees were charged without proper disclosure. I hereby request: A full and detailed breakdown of my provident fund account, including: Total member and employer contributions Investment value Administration and risk charges Tax deductions (if any) The calculation used to arrive at the R263 payout A review of the withdrawal process to confirm whether any deductions were app**** in error. If it is confirmed that I was incorrectly charged tax or fees, I request an immediate refund of the difference to my bank account. In addition, please treat this as a formal complaint in terms of the FAIS Act and Liberty’s internal complaints procedure. I expect urgent attention to this matter as it took over 25 days to pay out this lousy ammount Thank you for your attention to this matter. I look forward to your detailed response and the correction of this issue. Yours sincerely,
1 reply
Review Distribution
5 Star
4 (6.896551724137931%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
54 (93.10344827586206%)