MC
Maarten C
Active since Jan 2011
18
Reviews
0
Industries
Reviews
18 reviews4 months ago
Wrong fully added to debt review
I would like to formally raise a concern regarding ongoing issues with my Capitec account that remain unresolved. We initially discovered that my account was not functioning correctly, as repeated errors occurred when attempting to transfer funds from my credit card account to my savings account. After contacting Capitec telephonically, we did not receive a clear explanation for the issue. We were later informed that the case we had logged was closed. To confirm whether the issue had been resolved, we attempted another transaction, only to find that the problem persisted. We then visited the Capitec branch in Saxby to seek assistance. During this visit, we were informed that my account had been placed under debt review. I advised the consultant that although I had previously app**** for debt review, all my accounts were settled and I was formally removed from debt review. I have not app**** for debt review again and requested clarity as to why my account is currently reflecting this status. Unfortunately, it appears that no one has been able to resolve the matter or provide clear answers. As a direct result of this situation, my debit orders were unable to process, including payments for essential services such as my mobile phone contract. I request urgent assistance to investigate and resolve this matter, correct my account status, and advise on how the missed debit orders will be handled.
3 replies
10 months ago
Good serviice
I just want to say thank you to Chanel Otto from Santam for the good service that she provided.
1 reply
12 months ago
Great service from Ruan Pretorius
Good day, I would like to just to say that i have received the best service from Ruan Pretorius. He is the only one that is willing to go the extra mile to explain how the warrantee works and what the best options would be on your products. As a client i would always like to work with people like Ruan as he makes you feel that you are not just a client but a friend whom listens.
0 replies
27 months ago
Discovery Bank wanting screen recordings of accounts
I would like to say that i am deeply disappointed in Discovery Bank. Over the weekend i tried to change my account color as i saw i qualified. I have followed the necessary steps and completed the process. On Monday i made an inquiry to find out when and how the card will be delivered. I was informed that the process was not successful the agent than said we need to redo the process. After we were done there seemed to be still a problem and was asked to send screen shots of my account as to how the process is done. I have done that feeling very unease about this. Now i am informed that i need to send a screen recording. Discovery bank is making the client now look like the ******** here since when we ask clients to send screen recordings of their bank account knowing that there is private information in! I have further now received confirmation that they cannot help me without the recording. I would like to make people aware of this.
1 reply
37 months ago
Capitec allowed for money to be taken from my account without permission
In a quick summary, I had ads that ran from my account all of this was stopped however merchants kept taking money. I then went to the bank to get a new card for money not to be taken from my account. To my surprise, after I changed the card/account, I saw that money was taken from my account, when I queried this from my Capitec I was told that master card automatically updates the bank details, now one must be worried that even when you change your card the bank still allow for money to be taken even though you have not authorized this. When asked to speak to a manager I was told there is no one on the floor that can help. This to me is a serious concern as the bank needs to protect your information and not allow things like this to happen.
1 reply
48 months ago
Capitec indirectly tell client he lies
I spoke to an agent as well as a team leader from Capitec bank where i tried to explain that they are taking additional fees from my account that was never there. I was then told they must charge (Death insurance, Disability insurance, and Unemployment). I told the team leader that she has no customer service experience as she kept on provoking me as a client to such a point where I got a panic attack and had to drop the phone. At this point I am extremely unhappy as I have never in my life being treated in such a way that I really want to move to another bank, the way how this situation was handled is completely wrong and the fact that I was provoke in such a way just shows you how service has gone down. I am writing this to make clients aware of the service received from Capitec bank.
2 replies
84 months ago
Break inns @ Centurion Mall
So on the 28th of June 2019 my car was broken into @ Centurion Mall. When the case was reported to the police that evening; they confirmed that I wasn’t the first car that was broken into that evening. The case was reported to the Police and Centurion Mall Security of which to date no feedback from their side was given. Further during discussions with their security team name "Jerry" regarding the belongings that was stolen out of my car he confirmed that there insurance is busy with it. This morning a so called "Ronnelle" send me an email stating that they don't take any responsibility for any loss suffered at their Mall. First of all is that one need to pay to park, but yet again incidents do happen over and over at their Mall and poor excuses is given to clients. I think that this is no time to start opening a can of worms with what is happening at their Mall. Think twice before you think of going shopping there. Maybe the time is now that Carte Blance needs to investigate Centurion Mall and expose them!
0 replies
85 months ago
Discovery cannot provide service
Dear Reader, I have enquired about the apple watch whereby one can earn points at Discovery for achieving a certain amount of steps per month. After having to hold for 20 minutes I was informed that one needs to have a Discovery Credit card to be able to do this, I then asked how can one apply for this and was simply told that they don’t accept any more applications. I confirmed at this stage during our conversations that this is not acceptable as Discovery does not wait for their monthly instalment at month end so why now all of a sudden they cannot provide a service to me. At this stage the gentleman had no words to say and I asked to speak to a senior manager. Having the call cut he phoned back and said that he will transfer me. I was then transferred to the Manger for Vitality whom also juts said that they cannot assist simply as that, not trying to find out at Discovery bank if they can do something for me as a consumer before this heads to hellopeter and other social media platforms. This is the level of service of which such a major cooperation have down scaled to the level whereby they cannot provide service to consumers, if this is the case then questions should be asked is, do we want them to continue providing such horrible service or do we as consumers say enough is enough we will move our business somewhere else. I think it is about time that we stop these companies that cannot fulfil our needs as consumers and rather go to companies that wants to assist us. You make the call consumer, think twice before going to Discovery.
0 replies
91 months ago
FNB STEAL FROM BANK ACCOUNT
So about a month + ago i made arrangements to pay of my credit card, despite my arrangement with FNB they took an unauthorized debit order from my account. I then phoned to find out why they have taken the debit order and said that they need to reverse the debit order as i said i will make payments just not what is required. Again now they same thing happen. I was informed by the Branch Manager in Centurion (Neil) that he cannot reverse the debit order he then said that i must wait for Tuesday the 18/12/2018 as he needs to speak to Credit Control. I was then phoned by (Aston) Head Office whom all of a sudden said that i have not made arrangements thus implying that i "lied" and this was a direct "slap" in my face. I have further logged a complain on Facebook of which all of a sudden they are hiding. I want to make sure now that the consumers knows what type of service FNB gives. They will STEAL YOUR MONEY FROM YOUR BANK ACCOUNT.
2 replies
94 months ago
Non-existence Service from Telkom and their Employees
I took out a contract (LTE) with Telkom, about a month and a half ago. Since I took the contract I have been complaining about the signal at my house after being promised that the signal strength is good. I have now sent and made several calls and even visit Telkom's Head Office to try and resolve the matter with the following staff (Michelle Jones, Mariana Gabryk, Albertius Venter, Keneiklwe Malefane, Sebbea Amarasena) of which we just can't get this resolved and I have now reached a point where Social Media, as well as Carte Blanch, will now be the next step to expose Telkom for what they are doing. If I can advise clients out there, there are many service providers of which one gets better service as well as cheaper prices when it comes to internet. So think carefully when taking Telkom as they will treat you like rubbish. They will be quick to your money but when it comes to their part to deliver you can forget about service.
1 reply
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5 Star
2 (11.11111111111111%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
3 (16.666666666666668%)
1 Star
13 (72.22222222222223%)