LM
Lebohang M
Active since Oct 2018
22
Reviews
0
Industries
Reviews
22 reviews1 month ago
Insurance Discrepancy
I am writing to lodge a formal complaint regarding insurance premiums being deducted from our account linked to our home loan. Monthly premiums have been deducted from our account for what we understood to be insurance cover linked to the home loan. However, we have experienced the following: 1. In August 2025, my mom was retrenched, and we were informed that she is not covered for retrenchment. 2. In April 24/25 2026, we experienced a house break-in in the early hours of the morning 02:30. The policy documentation indicates cover for theft, yet when we contacted your offices, we were again informed that there is no cover. We have now been told that there is no policy in place at all, despite ongoing monthly deductions from our account. This situation is unacceptable. We request the following as a matter of urgency. Written confirmation of whether any insurance policy exists or not and a full explanation as to why premiums have been deducted if no valid policy exists.
1 reply
2 months ago
Cancel my contract, stop debiting my account
I am emotionally drained and deeply frustrated by getting assistance for simple contract cancellation. I have been sending emails and calling multiple times to cancel my contract as I am not using the sim card. I'm just paying for services I never use. I was given this number to contact for cancellation 082135 and 0281958/9 but whenever I call there is no option to cancel of to talk to an agent, it keeps referring me to talk to TOBI, TOBI cant help and also cant refer me to speak to an agent. Please cancel my contract.
2 replies
2 months ago
April Subscription is a ****
Paid for April Subscription but episodes SA shows I watch not uploaded. It was said on the email received that Existing subscribers may only be able to watch until their current subscription expires or until the end of April 2026 but I cannot watch in April. I want a refund for April.
1 reply
3 months ago
Sell rotten meat
On the 3rd of January, I visited Hungry lion Village mall in Randfontein and I bought their sticky wings but they were rotten. I submitted a complain and to date no feedback has been provided what so ever. I got a call from a lady from their head office to investigate but never got back to me with feedback. I feel like I was not taken serious and I want my money.
0 replies
7 months ago
The worst
Absa activate car insurance was the biggest mistake I've ever made. They never respond to emails and when you call, you'll wait for hours, hoping to speak to someone until you give up. When they do decide to respond to emails, it is never professional, they do not address all the issues in question. Just one sentence or word. I wonder if my tracker still works as their mobile app has not been working on Huawei phone this year. I have asked for a detailed report on how trips are recorded or calculation on how they calculated my rewards from February no response. First, my rewards were deactivated for some reason, and I can’t access mobile app this year. I've been emailing them since February 2025 and all I get are reference numbers but no response, is this the kind of response I'll get in an emergency? My needs are not considered; they just don’t care about the feelings and the needs of their customers. Maybe its time I cancel my insurance and look for an insurance who is going to make my needs a priority because I do not understand this, yet month end they get their money from me.
1 reply
29 months ago
Disappointed
I am so disappointed on the service I have been getting from Standard bank. Sometime in Aug 2023 I received a notification that my cheque card will be expiring, and I app**** for the new one on the App and asked for it to be delivered at Randfontein branch. Fast forward Nov 31 my card expired. 01 Dec I called to follow-up on the card I was supposed to get, and I was told that it is still with the courier people, and they are waiting for instruction. I was advised to go to the branch for a debit card and the cheque card will be delivered within 3-5 days. I then went to the branch after 5 days or so to get a debit card with the hopes that my cheque card will also be there. Only to find out that it was still not delivered, and I was told to wait for an sms for collection after 3-5 days. I never received the sms. Now we in 2024, I decided to go to Randfontein branch yesterday on the 16th of Jan to follow-up on the card only to be told that I delayed coming and the card has been shredded. How did I delay while I was waiting for the sms notification from you to collect the card as advised? I was then told that they have been sending the sms to the wrong number. Wrong number how, because on your system my contact details are correct? I have been using the same cell phone numbers since I opened the account with you guys, it’s been years now. I do not understand why do you have to charge me R106 for the new card whereas it is a mistake on your side? I will not be held liable for your doings. I have been your customer for many years, and this is the treatment I get from you when in need. I am tired of the ups and downs; I am temporary disabled, and I can’t keep going to the branch because of your incompetence. I need to focus on my health to get better and not being sent up and down by your people, this is too much. I doubt I will ever get that cheque card. Tired of the waiting game. Please urgently sort this out or otherwise I will have to change to another bank which will cater to my needs seeing that you are failing me. This time around the card will have to be delivered to my place at no charge and I should not be charged for the new one also.
1 reply
30 months ago
Disappointed
I have been trying to get hold of this number with no luck 0115605878, you hold for over 30min. Around June/July, I cancelled by subscription and I asked if I was going to inquirer any costs/charges by doing so and I told told that there will be none. Now fast forward Nov 29, I got an sms from TCR to settle a balance of R106.16. Whats that amount for? I do not have any business with you. Even on the whatapp chat on this number 0600603788, they never showed me this balance. Could this be a ****? I want a breakdown of how you got to the amount and for what exactly. I do not owe you anything. My package has been disconnected July. I am not happy with this and I am not going to pay.
1 reply
32 months ago
Pre-Warranty Cover is a ****
I am very disappointed in the service/treatment I am receiving. 7 days ago, I was given authorization to take my car to a repairing dealer nearby, took my car there (Car Service City Randfontein) and I was told by the dealer that I needed to pay R650. I then received an email from the dealer telling me that they have contacted the insurance and indeed the cover is in place, insurance will only cover the clutch if there has been a mechanical failure so to ascertain what exactly has occurred for the insurance they have to remove the gearbox and send a report. Me as the client I need to approve and provide a go ahead for this as per the insurance. At my own cost. Now my question is why did the insurance authorize for the car to go to the dealer whereas I am I going to be liable for the inspection cost? I could have taken the car there myself and not asked for their authorization if they do not want to take the responsibility. This is not stated on the policy document, why authorize something that you are not going to be responsible for? The reason I have this insurance at hand it is because I do not have the money, why do I have to pay on-top of the R650 for you to get the report and decide then if you want to help or not? There car is there now since last week Friday, what now? Is this a ****? I spoke to one of your consultants yesterday and he claims that he did not sell the insurance to me, now it is my problem, why did you say I should take the car there? The reason I have the pre-warranty insurance is because of times like these now you choose to fail me at a time when I need your help. I have had this policy in place for years and It is the first time I want to claim and this is how you treat people? What exactly did you authorize? Step 3 of the policy claim says your service partner will inspect the damage and provide a report...why does this have to be at my cost? please explain? Are you ****ming people? I understand that if it is a normal wear and tear you are not going to cover it but how will we know without a report that you do not want to pay for? Did you not authorize for the car to be taken there and be inspected? That was my understanding, why do I have to pay for the inspection?
1 reply
35 months ago
****...****...*****
*****, **** I am very disappointed in the service I have received as a new client. I received a 5G router at the end of Jun 2023, sent an email to ask about the billing as no one had discussed it with me. An urgent called to to explain how it works, we then reviewed my invoice and it was R1, it was unbelievable that I asked to confirm if it was true and that I do not want surprises when they bill me at the end of July and charge me double and the Agent/Rep confirmed and assured me that I won't be charged double as it is also stated on the invoice that I am only going to pay R1 for Jun. Fast forward, 25 July I woke up to a debit order of R1023.83 which is double the amount and nobody explained it to me even after I had confirmed with them as I planned my finances ahead. To show that they are *****sters, the invoice was only available on the 24 of July at night. I did not budget for this amount and this is not what was agreed upon. Now my question is, why am I being punished for a mistake on your side? Why do I have to suffer the consequences? I need my money, I want it back. 25 July around 8am-9am I spoke to an agent again seeking clarity on the bill, only now he tries to explain what had happened and tells me that he is sorry? I don't want apologies but I want my money back. Is this how you lure people into joining your service provider? He then referred me to a team leader by the name of Shahen, who acknowledged that it is a mistake on their side and assured me that it will be sorted and they will call me back now. I did not receive any call from them. I then called back around 3 pm to follow-up and the agent I spoke to told me that the billing team does not call people, they only communicate via email. Please sort this out. I need my money, do you even care about my other responsibilities, how do you expect me to pay my other bills? Your agents misinformed me and I am being punished
1 reply
48 months ago
Wrong Invoice
In March I went for blood tests, they submitted an invoice to the medical aid with wrong codes. I reported this to them and yes I was assisted, the invoice was amended and sent to the medical aid. We settled the account. Now they keep sending the wrong old invoice to me saying that the account is outstanding, I keep telling them of the amended invoice they sent us and we settled it but they choose to ignore it. On the 20th of June I called pathcare account and I was assisted by a lady who promised to update the account as she sees on her side that they keep sending the old invoice and that she will send me an updated account which is settled because I do not owe them. On the 21st of June I got sent the same old invoice stating that I still owe them and then I called accounts again to get this sorted and specifically asked for the complains departments number because now we going back and forth. They on the line just hanged up on me and he was really not interested to assist. I do not owe them anything. I have my records. Is this a scam? How do you amend an invoice and still require a person to pay the old invoice?
2 replies
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5 Star
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1 Star
20 (90.9090909090909%)