UM
Unhappy1@GP M
Active since Sep 2018
17
Reviews
0
Industries
Reviews
17 reviews76 months ago
Free Lunch in me for Mr Delivery Driver
I ordered pizza for my son who was at home while I was at work. During delivery, we opened the gate for the driver after he had called in the intercom. When reaching our house the driver could not get a hold of my son who was fast asleep at the time. I subsequently phoned mr delivery to find out where I can collect this order since I had paid for it. Spoke to Jennifer in the call center who wasn’t helpful and very rude. I then asked to speak to her manager who identified himself as Wanga who said once delivery fails the food gets taken to a MrDelivery Branch and gets disposed of, which I highly doubt and no refund will be issued. All I wanted to know was where can I drive to, to collect my food. I suppose the staff now got free lunch on me?? Pathetic service! As much as i was at fault that delivery failed but this is pathetic!
0 replies
84 months ago
Poor customer service
I haven’t been getting any joy with my queries to FNB lately. It’s frustrating and I think it’s time I moved back to ABSA, can’t be begging for good customer service.
1 reply
85 months ago
Bad service fro Fraud department
Phoned the fraud line on 27th May to report that I have done an online purchase on a website that is a scam and would like to retrieve my money back . Rebecca Mngoma assisted with lodging the dispute. On 14th June I phoned the fraud center again to follow up and was assisted by Keletso who said that the case was reported incorrectly and that he will send me forms to complete and send back. Come on, this should have been done correctly the first time around. @FNB looks like your personnel are not properly trained to handle customer queries. This is a whole 2 weeks wasted with no feedback from you until I phoned in to enquire. This is frustrating!
1 reply
88 months ago
Harassment by Thandeka
Dear African Bank I am still awaiting a response regarding a complaint I submitted in December. This morning I was harassed by Thandeka from your collections department. I have tried to go through to your complaints department this morning your call centre agents keep rerouting my call but to no success. Please can I have my queries resolves it’s been long overdue
2 replies
88 months ago
Again African Bank?
African Bank at it again! Tracer sent to my work place without contacting me (Steve he says his name is)I am still awaiting feedback regarding my last complain in December where you said you are awaiting the tracer company to open up in January to investigate further.
1 reply
89 months ago
Sorbet Menlyn bad service
Here we go again Sorbet. Bad service once more from one of your stores. I made an appointment at Menlyn mall for 16:30 on the 14th Feb for a gelish soak off on my hands. I walked into the store at 16:20 and waited at the counter for the longest time to let the staff know of my arrival. There were two ladies behind the counter who were assisting another guest but I however felt that one of the ladies could have turned their attention to me. Once I was assisted I was asked to take a seat in the waiting area. Once again I sat there for the longest time and was quite irritable. The receptionist saw this and came to ask me what my name was once again and said that their system was ‘overcrowded ‘. How so? I told her that I have had a similar past experience in the same store where I walked in and was told to sit down and wait for a the****** who 15 minutes later was still not there and I decided to leave the store. My experience today was similar to the past experience only this time I waited for my treatment. I was eventually assisted by Barbara after 15 minutes of waiting and she apologized for the wait and said that she was not aware and told that I had been waiting. I told her and the receptionist that this is unacceptable and that an apology shouldn’t go with an excuse it should be just that, an apology. My nails were done, roughly so, traces of the gelish are still the and the edges still rough from poor filing. Barbara then angrily said I don’t need to pay seeing that they made me wait. I insisted on paying, which I did. @Sorbet your get that feeling experience is on the decline, do your stores overbook guest and can’t deal with the capacity. I still say Sorbet Kolonnade is by far the best Sorbet I have been to. There is great service and good professionalism at this store and some of your stores can learn a lot from this store.
0 replies
90 months ago
@home online team doesn’t want to refund me for an order they cancelled
Made a purchase online on the 16th December. The order was subsequently canncelled by the @home team because they had oversold the item online. To date they still have not refunded me and say that they did not take the money for my card. This money is sitting in my pending transactions and the bank will not release if without confirmation from them. @Home says they can’t assist me further and I must sort this out. Numerous attempts to get a hold of a manager or the manager’s manager have not been successful. Fatima has been assisting and on Tuesday 15th Jan she said she will resolve the matter and get back to me however today 18th Jan she still hadn’t and I had to phone. Poor service from the online staff! Please can I just get my refund!
3 replies
90 months ago
Aramex nightmare
Worst service! Still trying to figure out why my parcel is still sitting at customs since 30/12. Xander and the PTA office wasn’t much of help, spoke to him in the 7/1 and he said I must phone customs myself, customs doesn’t answer their phone. Spoke to Xander again this morning 8/1 and he’s transferred me to customs again after I had explained to him I’ve just got off the phone where I’d been holding for 30min trying to get through to someone at customs. I am livid!
0 replies
90 months ago
Poor service from Aramex
My parcel from Amazon has been sitting at customs since 31st December. Been trying to phone Aramex’s customer care center and nobody pick up, been holding for more than 15 minutes at a time.? It’s always a nightmare when a parcel is delivered via Aramex!
0 replies
91 months ago
Poor customer service
I received a call from Koketso at 09:38 on the 14th December, I had a few questions which she could not clarify. She then said someone from the complaints department will be in contact with me within an hour from the time she phoned me. Today is the 19th and I am still awaiting the phone call so my complaints can be addressed.
2 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (5.882352941176471%)
1 Star
16 (94.11764705882354%)