@Home

Based on recent customer reviews, @Home receives sharply divided feedback shaped by both standout in-store moments and significant operational frustrations. Customers consistently praise individual staff members who go the extra mile, particularly around personalised assistance, product knowledge, and creative problem solving across branches. However, a recurring theme is dissatisfaction with delivery delays, missing or incorrect orders, product quality concerns on furniture and homewares, and difficulties with warranty claims, refunds, and unauthorised subscriptions. Communication breakdowns between stores, the distribution centre, and customer care emerge as a persistent pain point shaping overall sentiment.