CL
Calyn L
Active since Mar 2018
14
Reviews
0
Industries
Reviews
14 reviews3 months ago
Waiting for service
I tried to open a credit card in November 2025, which failed due to my salary going into my discovery account. However, the card was still added to my app with a ZERO balance. I changed my salary to Capitec thereafter. I tried to close that card and add another, which failed due to me already having one. I'm being billed monthly for a credit card that I can't use. Suhail from the Phoenix Plaza branch has been very helpful, spending hours with me trying to resolve the matter. Although he has made me aware that only a Capitec regional manager can assist with closing the card that was originally filed, before he can load a new one with a credit balance. Today marks a month since he emailed a regional manager for assistance, and there has been no response. I also contacted Capitec via whatsapp and they could not assist. I was told that a specialist would be in contact, that was 2 weeks ago and no one hs reached out
3 replies
18 months ago
Incomplete Debit Order forms
Outstanding customer service and understanding from Kyla Hennig on correcting an internal and external error. Handled quite professionally and in good taste. Would refer in future.
0 replies
20 months ago
Morategi Lechelele - Home Connect (Ref: 4IHU5O3)
I recently had a Wi-Fi issue and Morategi Lechelele helped me out. Morategi was very responsive and professional from the moment I reported the problem. I paid for the service on Monday, and the installation was completed by Tuesday. During the installation, a blockage was found on Vumatel's side, and Morategi quickly arranged for a senior technician to fix the issue. Despite the initial problem, Morategi was dedicated to resolving it. Morategi kept me informed throughout the process and provided timely updates, which I appreciated. Thanks to Morategi's efforts, my Wi-Fi issue was resolved much quicker than I expected, and I now have a stable and fast internet connection. Thank you, Morategi, for your excellent service and for turning a potentially frustrating situation into a positive experience!
1 reply
20 months ago
Waiting with no feedback
Issue logged on Tuesday (01/10/2024), we're still getting the same feedback and no updates on your end. Your ISP, Home Connect is checking in with me regularly and doing their job. Vumatel however has made no progress or at least they have not contacted me. Please treat this as a matter of urgency. Ref is attached please do not call me to ask me what the situation is, It's all via email. I would like to know where we stand in terms of activation. It's been 5 business days
1 reply
20 months ago
Ongoing issues with my internet service.
The account was paid on Monday. Installation was completed on Tuesday, during which a blockage was found. A senior technician was verbally scheduled to visit on Tuesday or Wednesday. Since then, I have received only one email (Ticket number: 00307165), to which I have rep**** twice without receiving any assistance. During a call on Thursday (Reference number: 809653), I was informed that I could be without internet for up to 72 working hours until a technician becomes available. This translates to approximately 9 working days, or 1.2 weeks, which I find unacceptable. I have made multiple calls and sent several emails but have not received any updates. This lack of communication has left me completely in the dark. Consequently, I have wasted a quarter of my monthly data bundle and incurred additional costs on prepaid data. I would appreciate an urgent resolution to this matter and a prompt update on the status of my service. 2 starts because you deployed a team to install quite fast but are failing to resolve a common issue. Thank you for your attention to this issue.
3 replies
66 months ago
Mr Delivery does well
In respect of the delivery and not the restaurants. Mr. D has performed well. Always on time and drivers are friendly. I had a few complaints because they got lost in a building park or complex. There is a contact number provided in the app. Please use it if there are any discrepancies. Thank you for all the good work
0 replies
71 months ago
10 mb line only reaching 1mb...
I had the R250 PM deal, download speeds climaxed around 4 mb. I recently upgraded to the R480 unlimited Wifi, it was suppose to be a 10 meg line, but it is currently working at a 1 meg line. Extremely disappointing, I've tried to get ahold of the call Centre but no one is answering. This is a waste if time and money. Please sort this out. I'm not using a router. This has been tested over a few days now.
1 reply
71 months ago
Rain Customer disappointment
I am currently a customer for Rain, I am in need of an upgrade, I've been trying to call them and I've emailed for the last two months. I have recived no feedback from anyone! Its almost like I have to beg them to take our money. No one has answered my emails. And I need this upgrade done urgently.
1 reply
72 months ago
Support unavailable
I have made two requests in June to be contacted back. I can't access your support. The R250 per month deal has terrible line speed. I'm trying to upgrade to the 10m/b option. I need a response by Friday and upgrade asap or I have to find another provider. Thank you.
2 replies
81 months ago
Should he replace it or am I in the wrong?
Yesterday (08/10/2019) my wife and I went in to purchase a new phone at the workshop on her Mr. Price account. Told the salesman (I think his name was Keegan) what I wanted (Samsung A 20). He retrieved it from the back and by then my wife and I decided to porspone the purchase because we weren't sure of the credit limit. I apologized to him and he seemed fine, no attitude or anything. We went back to work. Checked out limit online and went back at the end of the day. Having less time to spend I asked him if we could do the transaction fast and he said 10 minutes. All went well. Two complaints. 1. When I was there (08/10/2019) I asked about if I need to wait longer to RICA the sim twice. I was assured by him and another cashier that they would do it within 24 hrs. When I returned the today (09/10/2019) I told them that it still wasn't RICAed and a different lady in charge of phones showed me a backlog of the numbers that have yet to RICA. If they showed me that yesterday I would of gone and done it myself elsewhere. 2. When the salesman unboxed my phone (08/10/2019) he removed the plastic cover that fits over the screen. It was not a colour cover, it was transparent. I only noticed this when I was at home because he put it back in the box and I only used it when i got home. I returned today (09/10/2019) to query if they would replace it and to speak to the salesman. I as told he was not in and would only be in next week. I did insist on speaking to him multiple times because I do feel that he has a right to defend himself. I was told by the saleswoman there that it doesn't come with a cover and that it has a solid colour cover. I told her she was wrong. She told me that even if it was removed and transparent it was not a proper screen protector. I agree. But I explained never dropped my last smart phone that I had for three years and that I had and didn't feel I needed to buy an expensive one for R200. She told me that it only costs R30 at some cheaper places. I asked her why I should have to pay for something that came free with the box and he had no right in removing? She had no answer. I only posted her first because Mr. Price's online support is quite helpful where as their in store staff are rather pathetic (I do have past post on Hellopeter on their service with the last phone I bought if you with to read) In fact the previous day I went there and their operational hours were flipped so that I couldn't see it. I asked the staff through the window. Some laughed at me and other ignored me so I don't see any hope. I did complain to the manager when it did open an hour later and she did apologize and sort the sign out for future cases. Though she was there when I was trying to get their attention and kept her head down doing her work instead of helping so her appology doesn't mean much. All in all I would like to hear the salesman's defence and if he has a solution. Thank you.
0 replies
Review Distribution
5 Star
3 (21.428571428571427%)
4 Star
0 (0%)
3 Star
2 (14.285714285714286%)
2 Star
2 (14.285714285714286%)
1 Star
7 (50%)