NM
Nonkululeko M
Active since Dec 2017
42
Reviews
0
Industries
Reviews
42 reviews3 weeks ago
Refund for unauthorised subscriptions
Dear TFG Customer Care I am writing to formally demand the immediate reversal of R2,000 in accumulated fees on my Exact account, resulting from an unauthorised magazine subscription and insurance. While TFG has already acknowledged the billing error by cancelling the subscription, your team has failed to reverse the debt it generated. Leaving this balance on my account violates the Consumer Protection Act and the National Credit Act, as I never gave explicit consent for this service. Please note the following details of my dispute: Account Holder Name: Nozibele Mildred TFG Reference Number: CS- 3598239 This R2,000 balance consists entirely of unauthorised fees and accumulated interest. I request that TFG clears this balance, brings my account up to date, and ensures my credit bureau profile is not negatively impacted. I requested the account statement for these transactions, and failed to provide me with, If this matter is not resolved and reflected on my statement within 48 hours, I will immediately escalate this dispute to the Consumer Goods and Services Ombud (CGSO) and the National Credit Regulator (NCR)without further notice. I look forward to your urgent confirmation that my account has been cleared.
0 replies
1 month ago
: Unauthorised Charges on Account 627743 001 11545 16632
I am writing to formally lodge a complaint regarding my Exact account referenced above. I initially purchased items to the value of approximately R500. My agreed monthly instalment was around R50; however, I have consistently paid R100 per month with the intention of settling the account ahead of schedule. It is therefore both unexpected and concerning that I have now been informed that an amount of approximately R2,000 is allegedly outstanding. Upon enquiring about these charges, I was instructed to visit the store for them to be cancelled. I wish to place on record that I have never authorised or consented to the activation of any additional services or charges on my account. As a pensioner, I am particularly mindful of my financial commitments and would not agree to services that were neither requested nor rendered. Furthermore, when I contacted the Idutywa branch for clarification, I was not provided with a clear explanation of these charges. This lack of transparency is unacceptable and deeply disappointing. I therefore formally request: - A detailed breakdown of all charges app**** to my account; - Immediate reversal of any unauthorised fees; and - Written confirmation once the matter has been resolved. Should this matter not be resolved promptly, I will have no option but to escalate the complaint to the relevant Consumer Ombudsman. I trust that this issue will be treated with the urgency it deserves. Yours faithfully, Ms M N Mbadamana
0 replies
1 month ago
*****ulent activity on my Exact clothing account in Idutywa
I have an account with exact and took items amounting around R500 , My monthly instalment was around R50 and I decided to pay R100 every month so that I can payoff the account before time . I was surprised to know that I owe an amount of +-R2000 and when I enquired about these charges , I was advised to come to the shop for them to be cancelled. I never agreed with anyone to activate services in my account , simple because I am a pensioner and cannot afford to pay for things that were not given or rendered to me. This is a pure ***** and this matter will be escalated to the consumer ombudsman as I never agreed to activate any other services on my acvount. I had contacted the shop at Idutywa branch and the person who assisted me could not even tell me what the charges are for and it is very disappointing to hear that .
0 replies
6 months ago
Rudely and humiliated by the bus inspector
I was rudely treated and humiliated by the bus inspector, who boarded the bus just few minutes before I could get off at my destination. He requested for tickets and mine was misplaced in one of my bags. I asked the man politely to give me time to search for my ticket. The guy stood in front of me venting that I should go and I pay for the ticket. I politely explained to him that I have the ticket and there is no way I could board the bus without a ticket, at that point the focus was only given to me and other passengers were allowed to leave the bus without him checking their tickets. When reached my destination and I asked the driver to stop, he did and eventually I manage to locate the ticket and issued to him. The inspector continued belittling me, raising his voice and treated me like a ********. The guy lacks professionalism ,respect and has temper. In my opinion he shouldn't be dealing with customers directly as he know nothing about customer service. Bus departed from town at around about 14h50 to Uitzich on Wednesday ( 26 November 2025)
0 replies
7 months ago
Unjustified bank charges, which led to Negative Balance of R650.00
I have a cheque account with no overdraft yet there is a negative balance of R642.88. I contacted FNB contact centre to understand why I have these charges on my account. The lady i spoke with confirmed that I don't have overdraft yet could not explain best to her ability to make me understand why am I owing FNB so much money. The only explanation was that I made a purchase at a Merchant which came 3days later as unpaid and that is shocking to me because everytime when I transact I always check my balances and after every transaction I get a notification stating that the transaction is successful and my balance get reduced by the amount I paid for. At no given time I will make a purchase without having a positive balance into my account, infact my account doesn't allow me to make a purchase in the event where there are no funds available. Please note, I refuse to pay for any charges that are being accumulated from this account and I want you to close the account as I will no longer be using FNB anymore due to the reasons mentioned above.
1 reply
9 months ago
Refund for cancelled ticket over 2 months still hasn't been paid
I cancelled my ticket with Greyhound in July for refund option. They further requested me to complete a refund form and submit supporting documents which I did on the 9th of July, I was advised that the refund will be processed within 21 days till to date the refund hasn't been paid. I have made numerous calls and I talked to different agents and I was told about the refund backlog and advised that monies will be paid by the end of August. I waited for the end of August and made calls to check the status of the refund. One particular agent by the name of Kuvesh, promised to call me back but failed to contact me. Its been 2 months waiting for Greyhound to pay my money. Pay my money ASAP TICKET NUMBER GHA3QG01
0 replies
9 months ago
Non Compliance to Interest Rate Changes
Non Compliance to Interest Rate Changes Wesbank decided not to apply a decrease towards my installment. On the 1st of August the bank sent an email stating that my installment will be adjusted according to the Interest rate changes effective as of 01/08/2025 but on the 15th when the installment came though there were no changes to deducted amount. I bothered myself and called the Contact Centre and the explanation was given was that the bank couldn't get much time to implement the adjustment due to number of days that were left . I further explained that can never be an issue because when there is an increase for Interest rate, banks applies the increase immediately...why do I need to wait when it comes to a reduction of my installment.. this is a pure ****, the principl85e should apply for both parties and not to favor the business only. I need urgent answer as to why my installment is still the same as previous month.
2 replies
12 months ago
Unauthorized Debits
t's been 2 years, and been paying my telkom account using cash option, yet every year in March I get a bill for unpaid debit order reversals. I pay my account 13 days before the agreed debit order date, which is the 10th of every month, however I chose to pay my account prior to the date on the 27th of every month. It is obvious that I will reverse the debit order because the account is paid in advance. I called Telkom and indeed they confirmed that my payments do reflect on their side by the 28. This is not a fair practice towards the client, I have a right to reverse an unauthorized debit order that took place 12 days after I had made payment. My account is now suspended due to incompetency of your employees and your malfunctioning systems which I believe those systems were designed to **** clients. Please make sure you waiver these unauthorized debit order fees ASAP , and I refuse to be penalized for the paying my account way before the due date . This is pure **** and *****ing from the client. Reinstate my line immediately so that I can use the services I have paid for. Sisonke 078 6462 945
0 replies
12 months ago
Unauthorized Debit orders submissions
It's been 2 years, and been paying my telkom account using cash option, yet every year in March I get a bill for unpaid debit order reversals. I pay my account 13 days before the agreed debit order date, which is the 10th of every month, however I chose to pay my account prior to the date on the 27th of every month. It is obvious that I will reverse the debit order because the account is paid in advance. I called Telkom and indeed they confirmed that my payments do reflect on their side by the 28. This is not a fair practice towards the client, I have a right to reverse an unauthorized debit order that took place 12 days after I had made payment. My account is now suspended due to incompetency of your employees and your malfunctioning systems which I believe those systems were designed to **** clients. Please make sure you waiver these unauthorized debit order fees ASAP , and I refuse to be penalized for the paying my account way before the due date . This is pure **** and *****ing from the client. Reinstate my line immediately so that I can use the services I have paid for. Sisonke
0 replies
15 months ago
Poor service and poor quality on their electronics
I purchased a Dell charger and died just 3 days later. I then logged a call to report the incident, a month later no response from Makro. The quality of your electronics is questionable and this is not the first incident . In previous incidents, I bought an extension lead from the store and the quality was very poor. I took it back and told I will ve taken for assessment before they can exchange it and tge turn arround time for this assessment takes 7 working days Please make sure you refund the money Nonkululeko
1 reply
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5 Star
1 (2.380952380952381%)
4 Star
0 (0%)
3 Star
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2 Star
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1 Star
41 (97.61904761904762%)