Golden Arrow Bus Services

Based on recent customer reviews, Golden Arrow Bus Services is facing significant customer experience challenges. Commuters consistently mention persistent late arrivals, unreliable schedules, and buses that fail to show up, particularly affecting shift workers and those in areas like Mfuleni, Khayelitsha, and Mitchells Plain. A recurring theme is rude driver conduct, unsafe driving including running red lights, and bypassed stops. Customers also raise frustrations with malfunctioning bus cards, unresolved complaints, and poor call centre responsiveness. A smaller group of riders acknowledge the service as a reliable option during taxi strikes.