E
Exact
Claimed Business
E
AI Review Summary
Based on recent customer reviews, Exact receives predominantly negative feedback driven by concerns around in-store service, returns and exchange handling, and account or insurance disputes. Customers consistently mention rude or dismissive staff, difficulties processing refunds without original receipts, and frustration with unauthorised subscriptions or unclear charges on accounts. A recurring theme involves long queues with limited tills open and inconsistent trading hours. Positive feedback, while less frequent, highlights individual staff members who go the extra mile, friendly greetings, and satisfaction with kids' clothing quality and value at certain branches.
Performance(last 12 months):
Trustindex Rating
2.3TrustIndex
2.3
Review Distribution
1.5|44 Reviews
Jul '25 - Jun '26
Recent reviews (44)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
19 May 2026, 08:17
SHAME ON YOU! NEVER TAKE OUT A FUNERAL POLICY WITH THEM
NEVER TAKE A FUNERAL PLAN WITH TFG! My grandmother passed away almost a month now. We went to the store to submit a claim, a daysu later we brought in the documents requested, only to find that those documents were never sent through. We went to the store three days later someone else said they will send the documents but they also never did. We eventually emaild the claims department directly and we sent the documents, this was 2 weeks later after the store failed. We got a response saying there was 1 document missing, we had to wait 3 days for them to confirm they received the outstanding documents. No phonecall from them to update us nothing each tume we have to call to find out what is happening. Someone named Unathi told me they will forward the documents to their management to see if my grandmother actually has a claim or not, which i did not understand. Can't he see it from his end when he punches in the deceased id numbers. I wrote a follow up email on friday the 15th of May. Still there is no response. What is worse is that we had to lend money from other people for some things for the funeral now people want their money back and it seems as if we were lying about the policy. No sense of urgency from the TFG group, that time they were deducting monthly installments from my grandmother's account every month when she gets paid pension. I am beyond dissapointed, those company values mean nothing to you as an establishment if you can put grieving people through such unnecessary delays and shame.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
19 May 2026, 08:17
SHAME ON YOU! NEVER TAKE OUT A FUNERAL POLICY WITH THEM
NEVER TAKE A FUNERAL PLAN WITH TFG! My grandmother passed away almost a month now. We went to the store to submit a claim, a daysu later we brought in the documents requested, only to find that those documents were never sent through. We went to the store three days later someone else said they will send the documents but they also never did. We eventually emaild the claims department directly and we sent the documents, this was 2 weeks later after the store failed. We got a response saying there was 1 document missing, we had to wait 3 days for them to confirm they received the outstanding documents. No phonecall from them to update us nothing each tume we have to call to find out what is happening. Someone named Unathi told me they will forward the documents to their management to see if my grandmother actually has a claim or not, which i did not understand. Can't he see it from his end when he punches in the deceased id numbers. I wrote a follow up email on friday the 15th of May. Still there is no response. What is worse is that we had to lend money from other people for some things for the funeral now people want their money back and it seems as if we were lying about the policy. No sense of urgency from the TFG group, that time they were deducting monthly installments from my grandmother's account every month when she gets paid pension. I am beyond dissapointed, those company values mean nothing to you as an establishment if you can put grieving people through such unnecessary delays and shame.
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
23 Apr 2026, 13:26
Bad service
Good day I had 2 service failures at the exact clothing store in Zevenwacht Mall. I was returning an item for an exchange, when I proceed to go to the cashiers, there was 5 of us in the queue plus the lady being helped by the Cashier. I was the third one in the queue and I asked the cashier to please call the manager to open another Till. The Cashier called one of his colleagues to come and assist him and open another payment station (Till). This incident happened yesterday (22/04/2026) in the evening. That was the first service failure that me as a customer had to speak out for people to do their jobs. The other customers even thanked me for speaking up but I shouldn't have to do that. When it was my turn to pay I was helped by Ivile, The one one who was asked to come and assist. The guy was not impressed at all with me. I gave him my slip and the item I want to return and the one I'm exchanging with. He asked for the item tag and my reason for returning. I told him of the item default that it is small. and I told him I do not know where the Tag is. After I said that he was livid. and he proceeded to say I must apologize to him for not having a tag for the item. I told him to check the slip he will see I bought the item the previous day. He said that doesn't matter. He was so livid that I decided to speak very polite so that our eltecation doesn't escalate because I feared that he could loose his cool and punch me or something. I don't know if I'm the one wrong but as far as I am concerned according to the law, I can return or exchange an item when I have a slip or bank statements. Tags are not considered a requirement because are detachable and get lost all the time even on the floor at the Store it's very common to find items with lost tags. I felt very disrespected and undermined by Ivile. I felt like if I had escalated the matter at the Store and maybe asked for the manager he could have beat me up there at the store. There is no way he was upset with me because of a Tag. I feel like he felt very upset that he had to come and assist with the queue because of my complaint. I am looking forward to your response on this matter. Please be advised that you can call me at 04:30 pm on (0649480410). I would love to know what would be your remedial to this matter.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
23 Apr 2026, 13:26
Bad service
Good day I had 2 service failures at the exact clothing store in Zevenwacht Mall. I was returning an item for an exchange, when I proceed to go to the cashiers, there was 5 of us in the queue plus the lady being helped by the Cashier. I was the third one in the queue and I asked the cashier to please call the manager to open another Till. The Cashier called one of his colleagues to come and assist him and open another payment station (Till). This incident happened yesterday (22/04/2026) in the evening. That was the first service failure that me as a customer had to speak out for people to do their jobs. The other customers even thanked me for speaking up but I shouldn't have to do that. When it was my turn to pay I was helped by Ivile, The one one who was asked to come and assist. The guy was not impressed at all with me. I gave him my slip and the item I want to return and the one I'm exchanging with. He asked for the item tag and my reason for returning. I told him of the item default that it is small. and I told him I do not know where the Tag is. After I said that he was livid. and he proceeded to say I must apologize to him for not having a tag for the item. I told him to check the slip he will see I bought the item the previous day. He said that doesn't matter. He was so livid that I decided to speak very polite so that our eltecation doesn't escalate because I feared that he could loose his cool and punch me or something. I don't know if I'm the one wrong but as far as I am concerned according to the law, I can return or exchange an item when I have a slip or bank statements. Tags are not considered a requirement because are detachable and get lost all the time even on the floor at the Store it's very common to find items with lost tags. I felt very disrespected and undermined by Ivile. I felt like if I had escalated the matter at the Store and maybe asked for the manager he could have beat me up there at the store. There is no way he was upset with me because of a Tag. I feel like he felt very upset that he had to come and assist with the queue because of my complaint. I am looking forward to your response on this matter. Please be advised that you can call me at 04:30 pm on (0649480410). I would love to know what would be your remedial to this matter.
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
18 Apr 2026, 04:13
Disgraceful service at Exact
My grandmother passed away and she was buried last Saturday. She had a policy with Exact store that was deducting every month from her social grant via debit order. When my father went to the branch last week Tuesday a lady assisting him, requested the documents I have attached and said she would email them and process the claim. My dad was told he would receive a phone call. Three days later no phone call came through, so he returned to the store only to find that the lady never processed anything, the guy who assisted him said he has emailed the claim documents and a phone call will follow, still nothing happened. This week he returned to the store, only to be told the guy is on leave. This is very dissapointing and it's reflects bad on your brand. If this is how grieving families are treated and their cases are treated with such carelessness, then I would advise anyone i know to terminate their funeral or death policies with you. Yet you never miss a date to deduct premiums, so it would be great if the same consistency was conducted when families must claim. Next thing we will be told that the claiming period has passed. You can contact my dad on 0843182056 for further clarity.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
18 Apr 2026, 04:13
Disgraceful service at Exact
My grandmother passed away and she was buried last Saturday. She had a policy with Exact store that was deducting every month from her social grant via debit order. When my father went to the branch last week Tuesday a lady assisting him, requested the documents I have attached and said she would email them and process the claim. My dad was told he would receive a phone call. Three days later no phone call came through, so he returned to the store only to find that the lady never processed anything, the guy who assisted him said he has emailed the claim documents and a phone call will follow, still nothing happened. This week he returned to the store, only to be told the guy is on leave. This is very dissapointing and it's reflects bad on your brand. If this is how grieving families are treated and their cases are treated with such carelessness, then I would advise anyone i know to terminate their funeral or death policies with you. Yet you never miss a date to deduct premiums, so it would be great if the same consistency was conducted when families must claim. Next thing we will be told that the claiming period has passed. You can contact my dad on 0843182056 for further clarity.
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
16 Apr 2026, 13:35
*****ulent activity on my Exact clothing account in Idutywa
I have an account with exact and took items amounting around R500 , My monthly instalment was around R50 and I decided to pay R100 every month so that I can payoff the account before time . I was surprised to know that I owe an amount of +-R2000 and when I enquired about these charges , I was advised to come to the shop for them to be cancelled. I never agreed with anyone to activate services in my account , simple because I am a pensioner and cannot afford to pay for things that were not given or rendered to me. This is a pure ***** and this matter will be escalated to the consumer ombudsman as I never agreed to activate any other services on my acvount. I had contacted the shop at Idutywa branch and the person who assisted me could not even tell me what the charges are for and it is very disappointing to hear that .
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
16 Apr 2026, 13:35
*****ulent activity on my Exact clothing account in Idutywa
I have an account with exact and took items amounting around R500 , My monthly instalment was around R50 and I decided to pay R100 every month so that I can payoff the account before time . I was surprised to know that I owe an amount of +-R2000 and when I enquired about these charges , I was advised to come to the shop for them to be cancelled. I never agreed with anyone to activate services in my account , simple because I am a pensioner and cannot afford to pay for things that were not given or rendered to me. This is a pure ***** and this matter will be escalated to the consumer ombudsman as I never agreed to activate any other services on my acvount. I had contacted the shop at Idutywa branch and the person who assisted me could not even tell me what the charges are for and it is very disappointing to hear that .
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
11 Apr 2026, 15:13
Earlier shop close
I went to the Exact shop in Church Street Mall in Pietermaritzburg, before I went to the store I checked the closing time and I rushed to the shop when I got there ot was 15:46, and I shop was already closed. I stood by the door and a gentleman who was sweeping came to me and told me they were already closed and I was like how come, I checked before I left my house the closing time, and the time on their window says they close at 16:00. He said they close at 15:45, and I told him that when they open they open at 9:00 just as the times on the window says not at 8:45 and he said to me but they have to be at the shop by 8:45 and he added that doesn't matter anyways since they have cashed up already and I was like it doesn't take two minutes to cash up, so I asked for the manager and he said the manager has left, and I asked for the supervisor and he said the supervisor is not in as well and I asked for his name and he said his name is Exact, and I was like how and he told me I want to dirty his name. He even suggested that I should go to the Exact at the Liberty Mall, and I was like I came to this one because it's close and I don't need to hire a cab, and he was like I should be early next time and I was like I was working, they need to be truthful about their closing times... I think the store needs to make their closing time clear, and the employees as well should know times when they should close the door. The guy who I was speaking to had a beard and two silver teeth. He looked like the manager because he was checking people's bags as they left the shop. I think that is why he **** that there is no manager at the shop.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
11 Apr 2026, 15:13
Earlier shop close
I went to the Exact shop in Church Street Mall in Pietermaritzburg, before I went to the store I checked the closing time and I rushed to the shop when I got there ot was 15:46, and I shop was already closed. I stood by the door and a gentleman who was sweeping came to me and told me they were already closed and I was like how come, I checked before I left my house the closing time, and the time on their window says they close at 16:00. He said they close at 15:45, and I told him that when they open they open at 9:00 just as the times on the window says not at 8:45 and he said to me but they have to be at the shop by 8:45 and he added that doesn't matter anyways since they have cashed up already and I was like it doesn't take two minutes to cash up, so I asked for the manager and he said the manager has left, and I asked for the supervisor and he said the supervisor is not in as well and I asked for his name and he said his name is Exact, and I was like how and he told me I want to dirty his name. He even suggested that I should go to the Exact at the Liberty Mall, and I was like I came to this one because it's close and I don't need to hire a cab, and he was like I should be early next time and I was like I was working, they need to be truthful about their closing times... I think the store needs to make their closing time clear, and the employees as well should know times when they should close the door. The guy who I was speaking to had a beard and two silver teeth. He looked like the manager because he was checking people's bags as they left the shop. I think that is why he **** that there is no manager at the shop.
0
Replies (0)A
A
Anonymous
1 reviews | Active since Jan 2020
27 Mar 2026, 17:33
Great Customer Service
I’d like to give huge shout out to one of your employees at Fourways Mall, her name is Lister, she helped so diligently, she was busy with something else, and she left whatever she was doing just to assist me.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
27 Mar 2026, 17:33
Great Customer Service
I’d like to give huge shout out to one of your employees at Fourways Mall, her name is Lister, she helped so diligently, she was busy with something else, and she left whatever she was doing just to assist me.
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
13 Mar 2026, 06:35
Great Worker, Poor Workplace Behavior
On the 10th of March 2026,I recently visited this shop(Exact eyethu Orange farm) and had a mixed experience that I feel is important to share. There is one staff member who truly stands out. She is always friendly, professional, and clearly goes the extra mile to ensure customers leave happy. It’s rare to see someone so dedicated to good customer service, and she deserves recognition for the effort she puts into her work. What was disappointing, however, was witnessing how she was spoken to by another staff member in front of customers. The instructions given to her were delivered in a harsh and dismissive manner, which came across as disrespectful and unprofessional. Great employees are a huge asset to any business, and it’s disheartening to see someone who genuinely cares about customer service being treated poorly by fellow staff members. It raises an important question: is this the kind of work environment management supports? No employee should have to be corrected or spoken to harshly in front of customers, especially someone who is clearly doing their best to serve people well. Respect in the workplace matters. Staff should feel supported, not embarrassed or bul****, regardless of their age or position. Despite this, I truly appreciate the excellent service from that staff member (Marankane if I am not mistaken) and I truly hope management reflects on this and works toward creating a more respectful and supportive environment for their employees. The staff member who assisted me deserves appreciation for her kindness, patience, and dedication to customers.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
13 Mar 2026, 06:35
Great Worker, Poor Workplace Behavior
On the 10th of March 2026,I recently visited this shop(Exact eyethu Orange farm) and had a mixed experience that I feel is important to share. There is one staff member who truly stands out. She is always friendly, professional, and clearly goes the extra mile to ensure customers leave happy. It’s rare to see someone so dedicated to good customer service, and she deserves recognition for the effort she puts into her work. What was disappointing, however, was witnessing how she was spoken to by another staff member in front of customers. The instructions given to her were delivered in a harsh and dismissive manner, which came across as disrespectful and unprofessional. Great employees are a huge asset to any business, and it’s disheartening to see someone who genuinely cares about customer service being treated poorly by fellow staff members. It raises an important question: is this the kind of work environment management supports? No employee should have to be corrected or spoken to harshly in front of customers, especially someone who is clearly doing their best to serve people well. Respect in the workplace matters. Staff should feel supported, not embarrassed or bul****, regardless of their age or position. Despite this, I truly appreciate the excellent service from that staff member (Marankane if I am not mistaken) and I truly hope management reflects on this and works toward creating a more respectful and supportive environment for their employees. The staff member who assisted me deserves appreciation for her kindness, patience, and dedication to customers.
0
Replies (0)