SHAME ON YOU! NEVER TAKE OUT A FUNERAL POLICY WITH THEM

NEVER TAKE A FUNERAL PLAN WITH TFG! My grandmother passed away almost a month now. We went to the store to submit a claim, a daysu later we brought in the documents requested, only to find that those documents were never sent through. We went to the store three days later someone else said they will send the documents but they also never did. We eventually emaild the claims department directly and we sent the documents, this was 2 weeks later after the store failed. We got a response saying there was 1 document missing, we had to wait 3 days for them to confirm they received the outstanding documents. No phonecall from them to update us nothing each tume we have to call to find out what is happening. Someone named Unathi told me they will forward the documents to their management to see if my grandmother actually has a claim or not, which i did not understand. Can't he see it from his end when he punches in the deceased id numbers. I wrote a follow up email on friday the 15th of May. Still there is no response. What is worse is that we had to lend money from other people for some things for the funeral now people want their money back and it seems as if we were lying about the policy. No sense of urgency from the TFG group, that time they were deducting monthly installments from my grandmother's account every month when she gets paid pension. I am beyond dissapointed, those company values mean nothing to you as an establishment if you can put grieving people through such unnecessary delays and shame.