AQ
Athi Q
Active since Jun 2018
26
Reviews
0
Industries
Reviews
26 reviews2 weeks ago
Woolworths no longer selling quality
I am a loyal customer at your store and buy confidently so thinking I am buying quality. I recntly bought shoes at you Queenstown Nonesi mall store shoes that i wear to work. I travel by transport to work and from work. This is the state of the shoes in two weeks of wearing them. I work at an offside lodge and town is far from me. I am making your store aware i will be returning the shoes for a full refund, but I might be late due to the struggle of getting to the nearest store as I have mentioned. I have attached a slip and the fault in the shoe. This is dissapointing i must say. You can contact me on 084 318 2056. I go to the store in Greenacres and i tell thrm i do not want to get a gift card and i do not trust to buy another pair and it does the same thing. I am told i cannot get cash because they were bought on account and the account is not mine. I needed shoes for work, my aunt is in a different town as me. The manager Jill told me that and left me there. I am done with buying at woolworths and i will advise anyone to keep their receipts because things like this happen. Now I must spend money which i do not have.
0 replies
3 weeks ago
SHAME ON YOU! NEVER TAKE OUT A FUNERAL POLICY WITH THEM
NEVER TAKE A FUNERAL PLAN WITH TFG! My grandmother passed away almost a month now. We went to the store to submit a claim, a daysu later we brought in the documents requested, only to find that those documents were never sent through. We went to the store three days later someone else said they will send the documents but they also never did. We eventually emaild the claims department directly and we sent the documents, this was 2 weeks later after the store failed. We got a response saying there was 1 document missing, we had to wait 3 days for them to confirm they received the outstanding documents. No phonecall from them to update us nothing each tume we have to call to find out what is happening. Someone named Unathi told me they will forward the documents to their management to see if my grandmother actually has a claim or not, which i did not understand. Can't he see it from his end when he punches in the deceased id numbers. I wrote a follow up email on friday the 15th of May. Still there is no response. What is worse is that we had to lend money from other people for some things for the funeral now people want their money back and it seems as if we were lying about the policy. No sense of urgency from the TFG group, that time they were deducting monthly installments from my grandmother's account every month when she gets paid pension. I am beyond dissapointed, those company values mean nothing to you as an establishment if you can put grieving people through such unnecessary delays and shame.
0 replies
1 month ago
Disgraceful service at Exact
My grandmother passed away and she was buried last Saturday. She had a policy with Exact store that was deducting every month from her social grant via debit order. When my father went to the branch last week Tuesday a lady assisting him, requested the documents I have attached and said she would email them and process the claim. My dad was told he would receive a phone call. Three days later no phone call came through, so he returned to the store only to find that the lady never processed anything, the guy who assisted him said he has emailed the claim documents and a phone call will follow, still nothing happened. This week he returned to the store, only to be told the guy is on leave. This is very dissapointing and it's reflects bad on your brand. If this is how grieving families are treated and their cases are treated with such carelessness, then I would advise anyone i know to terminate their funeral or death policies with you. Yet you never miss a date to deduct premiums, so it would be great if the same consistency was conducted when families must claim. Next thing we will be told that the claiming period has passed. You can contact my dad on 0843182056 for further clarity.
0 replies
7 months ago
Bad and rude service
Good day Today my aunt and I visited your Dunns store, we were the first customers waiting at the door. When it was time to open the store, the lady opened, she did not see reason to greet us. We enter and my aunt asks her if we should go to the counter. She responds and asks "What do you want" or should I say "What are you doing here" My aunt explains that she lost her phone and that she bought it with her card. She has a slip andthe card with her, but the slip is the one showing that she paid by card. She is an elderly, so is not sure whether she bought with phone yam or with the card. She explains that she was never given a box when she bought the phone it was a phone on special and on display. Your staff member Lilly tells her that they do not keep phone boxes it's not shoe boxes and there is nothing she can do.... I then ask since my aunt is not sure can't she take the account card to check if the phone was bought on account or not, she says no she can't. Her attitude is beyond throughout this whole experience even after my aunt tells her she has never bought anything else with that card expect the phone that she has lost. If this how customers get treated at yours stores then it is highly dissapointing especially serving an elderly. I will be reporting this treatment to the relevant departments for assistance. Here is the account card and slip we produced at your store. You can contact me on 084 318 2056. Kind regards Tabita Athenkosi Qoza
0 replies
8 months ago
Dissatisfied customer on item bought
I bought a 2 piece at Woolworths last year, i think i bought it at Mall of Africa or The Grove Mall. It was the second time I'm wearing it and i noticed that it had been torn, i thought it got bought by the iron. Today when i was washing it, as i was washing it, it tore some more and i saw it's the fabric that is faulty. I humbly request for a full refund because what I am suppose to do with an item that tores when i wash it... It is dissapointing also being a regular and loyal customer of your store, now after this i have lost confidence. I don't even have receipts of my items coz why would i keep them after so long.
0 replies
12 months ago
Daylight ******* and Lack of Accountability
My aunt has had an account with jet for years. She opened a policy with Hollard through her Jet account. She paid her account to full but continued paying the R540 that was her installment with her Hollard premium. She recently got a message from Jet stating her policy is going to lapse but she has been paying. She went to Jet Stores in Nonesi Mall Queenstown and she was told her account is in arreas with R12 000 and also that Hollard is no longer affiliated with Jet. Why was this not communicated by Jet or Hollard people.
1 reply
12 months ago
Daylight ******* and Lack of Accountability
My aunt has had an account with jet for years. She opened a policy with Hollard through her Jet account. She paid her account to full but continued paying the R540 that was her installment with her Hollard premium. She recently got a message from Jet stating her policy is going to lapse but she has been paying. She went to Jet Stores in Nonesi Mall Queenstown and she was told her account is in arreas with R12 000 and also that Hollard is no longer affiliated with Jet. Why was this not communicated by Jet or Hollard people.
1 reply
16 months ago
NBC is a Disgrace
I requested a phone call. My emails are not being answered till today.
1 reply
16 months ago
BAD SERVICE
I wrote a review and sent an email, I am still waiting for someone to call me like they said the will. This is dissapointing Woolworths. Now I have to wait a whole week before you can call me. Bad customer service
0 replies
16 months ago
Quality Dissapointed on item bought.
On the 08th of December 2024, i bought a steve madden white catcher sneaker at Menlyn Pretoria. I have worn it 4 times. When i was wipingit, i noticed it is starting to peel off and getting torn because i do not put my sneakers in water when washing them. This was my second steve madden purchase and i must say I am dissapointed in this one. Why would i pay so much money but i am not paying for quality. I cannot even return it now because i relocated from my old place so i lost the box.... Highly dissapointing i must say.
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
1 (3.8461538461538463%)
3 Star
1 (3.8461538461538463%)
2 Star
0 (0%)
1 Star
24 (92.3076923076923%)