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Dunns
Claimed Business
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AI Review Summary
Based on recent customer reviews, Dunns is facing significant customer experience challenges, particularly within its online shopping and mobile phone divisions. Customers consistently mention undelivered orders, unresolved refund requests, and faulty devices that are not collected for repair. A recurring theme is poor communication, with shoppers reporting unanswered emails, dismissive call centre agents, and repeated escalations without resolution. In-store experiences are mixed, with some shoppers praising attentive staff at specific branches, while others describe rude managers and disrespectful treatment. Courier reliability and after-sales accountability emerge as the most pressing concerns.
Performance(last 12 months):
Trustindex Rating
2.1TrustIndex
2.1
Review Distribution
1.5|40 Reviews
Jul '25 - Jun '26
Recent reviews (40)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
25 May 2026, 19:33
First time buyer, worst experience, terrible
On the 14/05/2016 I made a purchase on the Dunns website for delivery and I was so happy that I got a confirmation from them. 16 May I got an sms and an email with tracking details and that the order has been shipped out, one happy customer. Little did I know it will not be delivered at all. The following week on Tuesday I went to their website chat and made a follow up with the order but was told that the drive could not get hold of me and the order would take 3 to 7 days to be delivered not a problem. Spent the rest of the week seeking answer but nothing positive came out and the 7 days passed. On the 21 May went back to the chat and spoke to Masego all she could say was that she as escalated the matter with their warehouse and delivery will be made on Friday latest Saturday, and also got an email from which stated ( Good day, Thank you for your recent order with Dunns.Our courier driver has been trying to contact you regarding the delivery of your order, but unfortunately, the calls have either gone to voicemail or remained unanswered. To assist you as quickly as possible, we kindly request that you provide us with an alternative contact number.If you need any assistance, feel free to reach out to us.Thank you for your prompt attention to this matter. Warm Regards,Fezile Sibiya waited both days and nothing was delivered.) I waited for delivery but little did I know that I would be disappointed. On Monday 25 may I spoke again with Masego who told me that I would get my delivery tomorrow as it was delivered to a wrong address and the issue has been sorted with their warehouse and they are sorry for the inconveniences. I believe as I am treated in a manner that is not acceptable as I was previously told that the personal details including my contact were not correct as I placed an order, why is it that people can not acknowledge their mistake from first point instead of waiting for the customer to request details of driver, supervisor and the managers to log a complaint. This is not acceptable as I have waisted so much time waiting for no delivery and lost a lot. Someone must just answer or is this how people are treated
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Anonymous
1 reviews | Active since Jan 2020
25 May 2026, 19:33
First time buyer, worst experience, terrible
On the 14/05/2016 I made a purchase on the Dunns website for delivery and I was so happy that I got a confirmation from them. 16 May I got an sms and an email with tracking details and that the order has been shipped out, one happy customer. Little did I know it will not be delivered at all. The following week on Tuesday I went to their website chat and made a follow up with the order but was told that the drive could not get hold of me and the order would take 3 to 7 days to be delivered not a problem. Spent the rest of the week seeking answer but nothing positive came out and the 7 days passed. On the 21 May went back to the chat and spoke to Masego all she could say was that she as escalated the matter with their warehouse and delivery will be made on Friday latest Saturday, and also got an email from which stated ( Good day, Thank you for your recent order with Dunns.Our courier driver has been trying to contact you regarding the delivery of your order, but unfortunately, the calls have either gone to voicemail or remained unanswered. To assist you as quickly as possible, we kindly request that you provide us with an alternative contact number.If you need any assistance, feel free to reach out to us.Thank you for your prompt attention to this matter. Warm Regards,Fezile Sibiya waited both days and nothing was delivered.) I waited for delivery but little did I know that I would be disappointed. On Monday 25 may I spoke again with Masego who told me that I would get my delivery tomorrow as it was delivered to a wrong address and the issue has been sorted with their warehouse and they are sorry for the inconveniences. I believe as I am treated in a manner that is not acceptable as I was previously told that the personal details including my contact were not correct as I placed an order, why is it that people can not acknowledge their mistake from first point instead of waiting for the customer to request details of driver, supervisor and the managers to log a complaint. This is not acceptable as I have waisted so much time waiting for no delivery and lost a lot. Someone must just answer or is this how people are treated
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Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
28 Apr 2026, 18:10
“Shocking Customer Service – No Repair Assistance Since 14 April”
I am disappointed with the service received from Dunns. My repair query has been ongoing since 14 April 2026 and, to date, it remains unresolved. I have tried every available channel — live chat, online forms, and phone calls — but none have been effective. The live chat is completely useless, the online forms are a waste of time as no one follows up, and calling in results in the same outcome: being passed around with no resolution. I am repeatedly asked for the same information, yet no actual assistance is provided. This is extremely poor customer service. There is no accountability, no communication, and no urgency to assist the customer. I would not recommend Dunns to anyone based on this experience.
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Anonymous
1 reviews | Active since Jan 2020
28 Apr 2026, 18:10
“Shocking Customer Service – No Repair Assistance Since 14 April”
I am disappointed with the service received from Dunns. My repair query has been ongoing since 14 April 2026 and, to date, it remains unresolved. I have tried every available channel — live chat, online forms, and phone calls — but none have been effective. The live chat is completely useless, the online forms are a waste of time as no one follows up, and calling in results in the same outcome: being passed around with no resolution. I am repeatedly asked for the same information, yet no actual assistance is provided. This is extremely poor customer service. There is no accountability, no communication, and no urgency to assist the customer. I would not recommend Dunns to anyone based on this experience.
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Anonymous
1 reviews | Active since Jan 2020
26 Mar 2026, 04:13
Order not received but company says they delivered
I placed an order for takkies in 9 February 2026. Have not received the order but received an email from Dunns saying the takkies are delivered I must complete a survey on my experience. I sent an email to their customer service stating I did not receive the takkies with the order number and date. I supp**** the confirmation email of the order from Dunns. I also included copy of the transaction on my statement that they deducted for the takkies. I was the one who kept on checking with them for a response as they took their time to reply my emails. I eventually got a reply stating the takkies was delivered and signed for but they unfortunately can't tell me where, when or who signed as it was delivered by a courier and they will follow up. A week later I sent an email querying if they received any response from the courier company, no reply. I have now been ghosted. They did nit supply the bane of the courier and I had no details stating to track the courier as my order is on its way. I also received an email from Dunns referring my query to Tenacity which is the group fir Ackermans. I forwarded my emails to their customer service department and to date I have not received a response. I want a refund on the cost of the takkies which cist R499. This is just pathetic. I would like to know what else can I do to get a refund.
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Anonymous
1 reviews | Active since Jan 2020
26 Mar 2026, 04:13
Order not received but company says they delivered
I placed an order for takkies in 9 February 2026. Have not received the order but received an email from Dunns saying the takkies are delivered I must complete a survey on my experience. I sent an email to their customer service stating I did not receive the takkies with the order number and date. I supp**** the confirmation email of the order from Dunns. I also included copy of the transaction on my statement that they deducted for the takkies. I was the one who kept on checking with them for a response as they took their time to reply my emails. I eventually got a reply stating the takkies was delivered and signed for but they unfortunately can't tell me where, when or who signed as it was delivered by a courier and they will follow up. A week later I sent an email querying if they received any response from the courier company, no reply. I have now been ghosted. They did nit supply the bane of the courier and I had no details stating to track the courier as my order is on its way. I also received an email from Dunns referring my query to Tenacity which is the group fir Ackermans. I forwarded my emails to their customer service department and to date I have not received a response. I want a refund on the cost of the takkies which cist R499. This is just pathetic. I would like to know what else can I do to get a refund.
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Anonymous
1 reviews | Active since Jan 2020
11 Mar 2026, 06:12
Done with Dunns. Liers
Terrible service, they Lie and just keep on lying. A month ago I made a purchase and a gew days later received a notification that my parcel was out for delivery. It never arrived. I emailed them and they never responded. I tried again and they asked for details which I gave them. They then, told me about the war in Iran/Israel which has nothing to do with my delivery, and I let it go. Got another delivery notification and still nothing. I then got a call from a delivery driver on aday I was out and I told him I was unavailable. Today I ctrack the parcel and how amazing that I seem to have somehow received it without my knowledge, and without even receiving a notification of delivery
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Anonymous
1 reviews | Active since Jan 2020
11 Mar 2026, 06:12
Done with Dunns. Liers
Terrible service, they Lie and just keep on lying. A month ago I made a purchase and a gew days later received a notification that my parcel was out for delivery. It never arrived. I emailed them and they never responded. I tried again and they asked for details which I gave them. They then, told me about the war in Iran/Israel which has nothing to do with my delivery, and I let it go. Got another delivery notification and still nothing. I then got a call from a delivery driver on aday I was out and I told him I was unavailable. Today I ctrack the parcel and how amazing that I seem to have somehow received it without my knowledge, and without even receiving a notification of delivery
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Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
26 Feb 2026, 18:31
Ver very bad customer service. Should be ashamed
Two weeks ago we went to buy two phones at Dunns Kempton Square through Foneyam. They did not have Vodacom sims. They opened the phone's to see that it works but never put in any simcards so it could be activated and the insurance activate as well.Y Two employees agreed and said it is rules from the store that phones are not allowed to leave from the store with out a simcards. We have been going back and forth, jumping through hoops, calling out over R 300 of airtime with empty promises from Craigh. When you call they say he does not exist or he is not there or busy he will phone back. He never did. We walked from Dunns over the street to go put screen protectors on and the bag hot grabbed and ****** from us. I got injured in my face and on my legs trying to protect our bags. They had no sympathy for it at all. Since then Dunn are only giving empty promises. They don't want to refund is( the phone's are insured) or replace it. This has gone far enough now. We need our phones and won't settle for less of what its worth. Please Mr Peter help us out here. We did everything they ask us too. From the police to getting all the details
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Anonymous
1 reviews | Active since Jan 2020
26 Feb 2026, 18:31
Ver very bad customer service. Should be ashamed
Two weeks ago we went to buy two phones at Dunns Kempton Square through Foneyam. They did not have Vodacom sims. They opened the phone's to see that it works but never put in any simcards so it could be activated and the insurance activate as well.Y Two employees agreed and said it is rules from the store that phones are not allowed to leave from the store with out a simcards. We have been going back and forth, jumping through hoops, calling out over R 300 of airtime with empty promises from Craigh. When you call they say he does not exist or he is not there or busy he will phone back. He never did. We walked from Dunns over the street to go put screen protectors on and the bag hot grabbed and ****** from us. I got injured in my face and on my legs trying to protect our bags. They had no sympathy for it at all. Since then Dunn are only giving empty promises. They don't want to refund is( the phone's are insured) or replace it. This has gone far enough now. We need our phones and won't settle for less of what its worth. Please Mr Peter help us out here. We did everything they ask us too. From the police to getting all the details
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Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
25 Feb 2026, 16:35
Terrible service
Terrible service. I purchased a cellphone that would not take fingerprints and so I took it to a cellphone store who advised that its either second hand or the sensor is broken. I immediately informed dunns an requested the pick up the item and refund me. In the second week they still deducted money from my payflex account and it is now the 4th week and they have still not collected the item and processed my refund.
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Anonymous
1 reviews | Active since Jan 2020
25 Feb 2026, 16:35
Terrible service
Terrible service. I purchased a cellphone that would not take fingerprints and so I took it to a cellphone store who advised that its either second hand or the sensor is broken. I immediately informed dunns an requested the pick up the item and refund me. In the second week they still deducted money from my payflex account and it is now the 4th week and they have still not collected the item and processed my refund.
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Anonymous
1 reviews | Active since Jan 2020
11 Feb 2026, 07:19
Shocking Dunns Service
I placed an order for a few items on the 22nd Jan. Delivery was quick on the 25th. However one of the makeup items arrived completely broken and impossible to use. I immediately logged a return on the 25th. The reply on the 26th said I could return it to a store near me but I rep**** that I don't have one and needed it collected. 3 days later, still no reply. On the 30th I was told they were still awaiting news from the courier for collection. It was eventually collected on the 2nd Feb. Since then I have repeatedly mailed support requesting my credit and not once have they even bothered to reply. In 9 days. So now they have my payment and the product yet no follow-up, credit or even feedback. Absolutely disgusting service.
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Anonymous
1 reviews | Active since Jan 2020
11 Feb 2026, 07:19
Shocking Dunns Service
I placed an order for a few items on the 22nd Jan. Delivery was quick on the 25th. However one of the makeup items arrived completely broken and impossible to use. I immediately logged a return on the 25th. The reply on the 26th said I could return it to a store near me but I rep**** that I don't have one and needed it collected. 3 days later, still no reply. On the 30th I was told they were still awaiting news from the courier for collection. It was eventually collected on the 2nd Feb. Since then I have repeatedly mailed support requesting my credit and not once have they even bothered to reply. In 9 days. So now they have my payment and the product yet no follow-up, credit or even feedback. Absolutely disgusting service.
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