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Caroll B

Active since Oct 2023

2

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2 reviews

4 months ago

Order not received but company says they delivered

I placed an order for takkies in 9 February 2026. Have not received the order but received an email from Dunns saying the takkies are delivered I must complete a survey on my experience. I sent an email to their customer service stating I did not receive the takkies with the order number and date. I supp**** the confirmation email of the order from Dunns. I also included copy of the transaction on my statement that they deducted for the takkies. I was the one who kept on checking with them for a response as they took their time to reply my emails. I eventually got a reply stating the takkies was delivered and signed for but they unfortunately can't tell me where, when or who signed as it was delivered by a courier and they will follow up. A week later I sent an email querying if they received any response from the courier company, no reply. I have now been ghosted. They did nit supply the bane of the courier and I had no details stating to track the courier as my order is on its way. I also received an email from Dunns referring my query to Tenacity which is the group fir Ackermans. I forwarded my emails to their customer service department and to date I have not received a response. I want a refund on the cost of the takkies which cist R499. This is just pathetic. I would like to know what else can I do to get a refund.

0 replies

35 months ago

Windy was an absolute help

Windy was an absolute help. She explained everything clearly so that I could understand the policy.

1 reply

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1 (50%)

4 Star

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2 Star

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1 Star

1 (50%)

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