“Shocking Customer Service – No Repair Assistance Since 14 April”

I am disappointed with the service received from Dunns. My repair query has been ongoing since 14 April 2026 and, to date, it remains unresolved. I have tried every available channel — live chat, online forms, and phone calls — but none have been effective. The live chat is completely useless, the online forms are a waste of time as no one follows up, and calling in results in the same outcome: being passed around with no resolution. I am repeatedly asked for the same information, yet no actual assistance is provided. This is extremely poor customer service. There is no accountability, no communication, and no urgency to assist the customer. I would not recommend Dunns to anyone based on this experience.