Bad service

Good day

I had 2 service failures at the exact clothing store in Zevenwacht Mall. I was returning an item for an exchange, when I proceed to go to the cashiers, there was 5 of us in the queue plus the lady being helped by the Cashier. I was the third one in the queue and I asked the cashier to please call the manager to open another Till. The Cashier called one of his colleagues to come and assist him and open another payment station (Till). This incident happened yesterday (22/04/2026) in the evening. That was the first service failure that me as a customer had to speak out for people to do their jobs. The other customers even thanked me for speaking up but I shouldn't have to do that.

When it was my turn to pay I was helped by Ivile, The one one who was asked to come and assist. The guy was not impressed at all with me. I gave him my slip and the item I want to return and the one I'm exchanging with. He asked for the item tag and my reason for returning. I told him of the item default that it is small. and I told him I do not know where the Tag is. After I said that he was livid. and he proceeded to say I must apologize to him for not having a tag for the item. I told him to check the slip he will see I bought the item the previous day. He said that doesn't matter. He was so livid that I decided to speak very polite so that our eltecation doesn't escalate because I feared that he could loose his cool and punch me or something.

I don't know if I'm the one wrong but as far as I am concerned according to the law, I can return or exchange an item when I have a slip or bank statements. Tags are not considered a requirement because are detachable and get lost all the time even on the floor at the Store it's very common to find items with lost tags.

I felt very disrespected and undermined by Ivile. I felt like if I had escalated the matter at the Store and maybe asked for the manager he could have beat me up there at the store. There is no way he was upset with me because of a Tag. I feel like he felt very upset that he had to come and assist with the queue because of my complaint.

I am looking forward to your response on this matter. Please be advised that you can call me at 04:30 pm on (0649480410). I would love to know what would be your remedial to this matter.