TM
thobeka M
Active since Jun 2017
9
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0
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Reviews
9 reviews1 month ago
Poor Customer Service at Game Westville Pavilion Mall
I am very disappointed with the attitude and customer service I received at the Game store in Westville Pavilion Mall today 09-05-2026. When I entered the store, I noticed a promotion for Sparletta cold drinks—3 for R60. I wanted to find out if they also sold a 2-litre 6-pack, as there was no price tag displayed for it. While I was looking around, a male employee named Mr Mabutho, who appeared to be around 50 years old, walked past me. I greeted him, but he ignored me. I then asked him about the cold drinks, but he responded rudely, saying, “Ask someone else, I am very busy,” and continued walking past without even listening to my full question or acknowledging me. I was extremely upset by this interaction and decided to leave the store immediately. Game needs to properly train its staff in customer service and respect.
3 replies
1 month ago
Vodacom Harassment Over Prescribed Debt – Unresolved Account Closure Issue
I am extremely frustrated and feel harassed by Vodacom, as I continue to receive emails claiming that I owe money on an account that should have been closed years ago. After making my final instalment payment, I specifically requested that the account be closed. However, I was later informed that there was still an outstanding balance. When I questioned why the account was not closed as requested, I did not receive a clear explanation and was instead given inconsistent responses. It has now been seven years, and I continue to receive frequent emails demanding payment. I have not made any payment arrangements or acknowledged this alleged debt during this time. According to the South African Prescription Act 68 of 1969, a debt is legally extinguished if it has not been claimed or acknowledged within three years. In my case, more than seven years have passed. Despite this, the persistent communication continues, which I consider to be harassment. If this matter is not resolved promptly, I will have no choice but to escalate the issue and report it to the National Credit Regulator (NCR), as I am exhausted by this ongoing situation.
2 replies
1 month ago
Harassment Over Prescribed Debt – Urgent Action Required
I am extremely frustrated and feel harassed by Nimble Group, as I have been continuously receiving emails regarding an RCS Edcon account. The last payment on this account was made in December 2020. Due to unemployment, I was unable to continue making payments. It has now been six years since any payment was made, and I have not entered into any payment arrangements or acknowledged the debt during this period. According to the South African Prescription Act 68 of 1969, a debt is legally extinguished if it has not been claimed or acknowledged within three years. In my case, more than six years have passed. Despite this, I continue to receive persistent emails demanding payment, which I consider to be harassment. If this matter is not resolved promptly, I will have no choice but to escalate the issue and report it to the National Credit Regulator (NCR).
1 reply
1 month ago
No Response from C***** Regarding Expired Products
I sent an email to C***** informing them that I recently purchased C***** Krush juices from Pick n Pay at Durban Pavilion Mall. I later discovered that the 3kg juices had expired. Unfortunately, my complaint has been ignored, and I have not received any response from them.
1 reply
1 month ago
Poor Customer Service and Sale of Expired Products
I sent an email to Pick n Pay informing them that I recently purchased C***** juices from their Durban Pavilion Mall store, only to later discover that the 3kg C***** juices had expired. Unfortunately, my complaint has been ignored, and I have not received any response from them.
0 replies
1 month ago
Urgent Complaint Regarding Failure to Update Prescribed Accounts
I am extremely frustrated, as I have been trying to contact the credit bureau for the past 12 months to have my profile updated, without success. The RCS Edcon and Vodacom accounts were prescribed six years ago. No summons was issued, no payments have been made on these accounts for the past six years, and I have not acknowledged or admitted to owing these debts during this period. Despite sending several emails, I have not received any proper feedback or updates regarding my profile.
1 reply
1 month ago
Extremely Disappointed After 9 Years
I have been a loyal Cell C client for the past nine years. On 26 April, I visited the Cell C Durban Pavilion Mall Branch to enquire about an early upgrade. I was informed that it was too early and that I could return in August 2026, as I already have two contracts with them. I then asked about taking out a new contract based on an offer I saw in the current Cell C booklet, which included a cellphone with the option to add a Samsung tablet. The agent agreed to assist me and confirmed that he had processed the contract. He provided me with a Samsung cellphone and advised that the tablet was out of stock, but he would place an order for it. He asked me to return on Thursday to collect the tablet and confirmed that both the cellphone and the tablet would be on one contract. However, when I returned on Thursday, the agent was no longer there, and I was told that he no longer works for Cell C. I was then informed that the tablet had not been included in the contract processed on 26 April. When they contacted him, he advised that a new contract should be opened for the tablet, which was not what we had agreed upon. I am extremely disappointed with this experience. After more than eight years as a loyal client, I did not expect to be treated this way. How can a fourth contract be opened without my consent? Why was I misled into believing that both the cellphone and tablet would be included under one contract? I am very upset and dissatisfied with the service I have received, and I am now reconsidering continuing as a Cell C client. Kind regards, Thobeka Mkhize
2 replies
1 month ago
Misleading advertising
I am extremely disappointed with the service from Amazon. Yesterday, 3 May 2026, I saw on their website that the Johnson’s Baby Bedtime Soap (175g x 12) was priced at R19.99. I placed my order, and at no point did I receive any email or notification advising that there was a pricing error or any issue with the product. I have now discovered that they intend to send me only one bar of soap instead of the 12 bars that were advertised on their online shopping app. My question is: is this how they mislead customers and profit from false advertising? Regardless of what may have gone wrong on their side, I expect to receive what was advertised — 12 bars of 175g each. This situation is not my fault, and I have already made payment. It has now been two days without any communication, explanation, or update from them. I am extremely dissatisfied and will not shop with Amazon again. This feels like daylight *******. Regards Ncanyana 074 029 2692
0 replies
21 months ago
Deeply disappointed by the experience I’ve had with Buffalo Logistics.
I am deeply disappointed by the experience I’ve had with Buffalo Logistics. I placed an order through TEMU, paid for everything, including the Buffalo taxes. My parcel was supposed to be delivered last Friday, 13th September 2024. However, when I checked the status on both the TEMU app and Buffalo's tracking system, it showed that the delivery couldn't be made because the address was marked as incorrect. This is confusing because I’ve used the same address for all my previous orders, and Buffalo has successfully delivered to this address before. Currently, the status says that Ngcebo Mthembu has my parcel and is supposed to deliver it. Since Friday, 13th September, it has been showing the same message, and yet I still haven’t received my parcel. I am heartbroken and in tears as I write this. I was supposed to wear the pink dress for a wedding tomorrow, and now I will have to spend more money on another dress. Order reference: BUFZA6KH15529DXYQ.
1 reply
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9 (100%)