Nimble Group
Verified Business
|1.1|346 Reviews (last 12 months)|Responds in 71h 25m
Nimble Group
Verified Business
|1.1
346 Reviews (last 12 months)
Responds in 71h 25m
Scores reflect the Overall AI Score for each category
Nimble Group
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Nimble Group faces severe and consistent customer dissatisfaction across nearly every service dimension. Customers describe persistent harassment over prescribed or settled debts, near total breakdowns in communication, missing paid up letters, unauthorised debits, and damaging credit bureau listings. A small minority report fast, courteous resolutions when reaching the right agent, but these positive experiences are vastly outweighed by reports of trust erosion and procedural failures.
Replied to 99% of negative reviews
Reply time on negative reviews: 71h 16m
TrustIndex
2.1
Ranking
#41
in Debt Management
Reply Time
71h 25m
NPS Score
-90
Recommended: Unlikely
Replied to 99% of negative reviews
Reply time on negative reviews: 71h 16m
Sep '25 - Aug '26
Based on recent customer reviews, Nimble Group faces severe and consistent customer dissatisfaction across nearly every service dimension. Customers describe persistent harassment over prescribed or settled debts, near total breakdowns in communication, missing paid up letters, unauthorised debits, and damaging credit bureau listings. A small minority report fast, courteous resolutions when reaching the right agent, but these positive experiences are vastly outweighed by reports of trust erosion and procedural failures.
The most common complaint about Nimble Group, based on Hellopeter's AI analysis of recent customer reviews, is Trust, Transparency & Compliance. Trust, Transparency & Compliance (1.2) is the most damaged area. Customers repeatedly accuse Nimble of collecting prescribed debt, *****ulent re-aging via R1 payments, ignoring NCA and Prescription Act provisions, and failing to update credit bureaus after settlement, causing serious credit profile damage.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Nov 2024
These people keep sending me sms hounding me for money for a car tracker which I don’t have!!! Seems like a ****? And when I call them, they speak in African language ? Not English
1 reviews | Active since Nov 2024
These people keep sending me sms hounding me for money for a car tracker which I don’t have!!! Seems like a ****? And when I call them, they speak in African language ? Not English
1 reviews | Active since May 2020
I had a FinChoice account that was handed over to Nimble Group. I was relieved when Nimble offered me a settlement discount because I wanted to settle my debt and move forward. I accepted the offer and made payment in good faith, believing that once paid, my account would be settled. After making payment, I requested a paid-up letter, only to be told that Nimble Group could not trace the settlement arrangement and that there is apparently still an outstanding balance on my finchoice account, then proceeds to give me a new "settlement offer". To make matters worse, the WhatsApp chat between myself and their automated system "ntombi" was completely cleared, no proof of any settlement offers. But fortunately for me, I had taken screenshots of everything BEFORE they were clever enough to delete it. Now all they can tell u when u raise the query is to allow 14 days to rectify... Each time u get the exact same response. It's been a month already.. my account is running up and my credit profile is gone to ****. Nimble group are unreliable and unprofessional. What they have done is *********!
1 reviews | Active since May 2020
I had a FinChoice account that was handed over to Nimble Group. I was relieved when Nimble offered me a settlement discount because I wanted to settle my debt and move forward. I accepted the offer and made payment in good faith, believing that once paid, my account would be settled. After making payment, I requested a paid-up letter, only to be told that Nimble Group could not trace the settlement arrangement and that there is apparently still an outstanding balance on my finchoice account, then proceeds to give me a new "settlement offer". To make matters worse, the WhatsApp chat between myself and their automated system "ntombi" was completely cleared, no proof of any settlement offers. But fortunately for me, I had taken screenshots of everything BEFORE they were clever enough to delete it. Now all they can tell u when u raise the query is to allow 14 days to rectify... Each time u get the exact same response. It's been a month already.. my account is running up and my credit profile is gone to ****. Nimble group are unreliable and unprofessional. What they have done is *********!
1 reviews | Active since Apr 2022
Good day I would like to ask you guys to stop harrasing me me please with all your messages. Me not paying my accounts. I am not THANDIWE N̈ZELENI WILFRED XOLANI OR GRACE NHLANHLA. ive been owning *** for full three years now. Its been frustrating what you doing if you looking for this people update your system please. What vodacom is doing is not on they must update their system. You can call me on *** Howard Jacobs
1 reviews | Active since Apr 2022
Good day I would like to ask you guys to stop harrasing me me please with all your messages. Me not paying my accounts. I am not THANDIWE N̈ZELENI WILFRED XOLANI OR GRACE NHLANHLA. ive been owning *** for full three years now. Its been frustrating what you doing if you looking for this people update your system please. What vodacom is doing is not on they must update their system. You can call me on *** Howard Jacobs
1 reviews | Active since Jan 2016
The Nimble Group are keeping my prescribed woolworths accounts active and thats against the Prescription Act 68 of 1969 Unfortunately due to unemployment no payment could be made or a payment arrangement could be confirmed. Please update this as I still can't get a job because of these prescribed accounts.
1 reviews | Active since Jan 2016
The Nimble Group are keeping my prescribed woolworths accounts active and thats against the Prescription Act 68 of 1969 Unfortunately due to unemployment no payment could be made or a payment arrangement could be confirmed. Please update this as I still can't get a job because of these prescribed accounts.
1 reviews | Active since Jul 2023
Very rude Agents, They even hang up when speaking to clients.
1 reviews | Active since Jul 2023
Very rude Agents, They even hang up when speaking to clients.
1 reviews | Active since Mar 2025
I have been waiting for prescription letter since January 2026.
1 reviews | Active since Mar 2025
I have been waiting for prescription letter since January 2026.
Nimble Group scores 0.8 out of 5 on Hellopeter's AI analysis of service quality in Debt Management, compared to the Debt Management industry average of 3. Their strongest theme is Consultant Quality (1); their weakest is Clearance & Credit (0.6). The top AI-rated Debt Management business on Hellopeter is FDC Group (4.8). How is the AI Score calculated? →
Nimble Group has a TrustIndex of 2.1 out of 10 on Hellopeter, based on 346 reviews in the last 12 months. They reply to 99% of negative reviews, typically within 71 hours 16 min. Hellopeter has tracked Nimble Group across 2,442 total reviews. How is the TrustIndex calculated? →