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Alta D
Active since Jun 2017
15
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15 reviews9 months ago
BoxesOnline : Fast & Trustworthy!
Always on tenterhooks, when using a new online shop; I had been as fidgety as a cat on a hot tin roof when using BoxesOnline - despite some bad reviews. The experience had been nothing but awesome!! They responded quickly to e-mails - & I received my order a whole week before estimated delivery! WOW! AMAZING! Thank you Sharon Larson & Edenvale team! You deserve reaching the highest of heights!
0 replies
37 months ago
SARS DEMAND, BUT BLOCK PAYMENT!
I am unemployed since 1 October 2021. For many years before ending employment my income bracket did not require e-filing. After SARS had taken their pound of flesh from my retirement payout, I had believed our only dealings now would be through VAT. Lo and behold, out of the blue I start receiving computer generated SMS's [So: NO chance of replying] allerting me to a PENALTY FEE payable to SARS. I try to access e-filing, but both the website - & App - denies knowledge of my existence. I try to re-register - jumping through ALL the hoops of document upload & picture taking & STILL they say that documents are outstanding. Navigating to that site, I can't find which documents they have a problem with, for as far as I can see ALL HAVE BEEN uploaded. So I try to make an appointment. But apparently I reside in the WRONG province - so I also get NOWHERE with that! Now I start getting e-mails demanding payment, but it is from a "no-reply" source. So once again - one CANNOT open a dialogue with them. I try the "chat" function on their app - it is not working! I try to telephone them. Selecting the correct number for my problem, the tin voice informs me that their offices are closed. Closed no matter which time of day I 'phone during their self-proclaimed "office hours", during weekdays (& mid school term). They then give you a refference number & end the call. So NOW I try just paying them, to show compliance. But again I am met by FRUSTRATION only!! If I select "Bank Approved Recipients", the whole transaction bombs out right at the last step before payment, citing "failed narrative". Trying to access them via the "Government Payments" turn up empty. Contacting the banks help centre (which at least is accessable - sometimes), I am informed that SARS does not acknowledge the "Bank Approved " link; & in order for the "Governement Payment" link to be populated, I must access e-filing. We have come exactly full circle - it has drawn a ZERO!! HOW THE ****** HELL ARE ONE SUPPOSED TO PAY SARS - IF THEY BLOCK PAYMENT AND ACCESS!!???
0 replies
41 months ago
USELESS GEPF
The GEPF laudes itself extensively on the internet as paying out funeral benefits within 72 hours. It is a total lie! In 792 hours they STILL have NOT paid out benefits. When you telephone them, they just say :" It is qeued for review." Nothing you ask or say can glean you any more information. Qeued for review.... You'll be rotted away into a soup, if you wait for GEPF to facilitate your burial!
0 replies
44 months ago
Netstar: bullying crooks!
I've sold my one and only vehicle on the 21st of June '22. Immediately after the transaction, I cancelled my insurance with DialDirect. Then, out of the blue, Netstar started hounding me - with tales of outstanding duration of contract. I NEVER had a contract with Netstar! The tracker that had been installed in my vehicle, had been the doing of my insurer, Dial Direct. Since then, Netstar keep pushing debit orders through my account - that I have neither agreed to, nor signed. In the 3 years I had the vehicle, I've never heard a peep from Netstar. Now, all of a sudden they keep bombarding me with sms'es allerting me that the tracker had been tripped on a vehicle I don't own, does not carry a registration number that had EVER been linked to, or owned by me, traveling in a Province I don't reside, nor travel in! I keep phoning them to tell them :"NOT my vehicle!". Upon which they refer me to cancellations dept. But... That call NEVER gets completed! They always manage to disrupt the call, before completion. When I complained about that, in one of my numerous calls, they promised to send me an e-mail to facillitate this cancellation. IT NEVER HAPPENED! NO E-MAIL EVER SHOWED UP! Now they have the audacity to threaten to blacklist me!!!
2 replies
47 months ago
Stop using PayFast
Buyers & sellers: DO NOT USE PAYFAST!!! I've made an online purchase for dogfood. Unfortunately the company then wrote me & said they cannot deliver & offered to refund the purchase. For the last 5 weeks it has been an endless struggle to get my funds repaired to my account. First the petfood company had trouble with PayFast & then it has been an absolutely endless back & forth between one Ilyaas A (from PayFast) & myself. Ilyaas keep asking for my banking details - which they should have, as they had been quick enough to funnel the funds for the purchase. I then send the required banking details, via my banking app to the "[email protected]" address. But, lo & behold, interspersed with confirmation of refund, I'll receive another e-mail from Ilyaas, just when funds should be appearing in my account, requesting banking details annew. 7 e-mails in total & not a penny in sight of the refund! This totally smacks of fraudulant behaviour, & I would urge both online merchants & customers to NOT utilize PayFast!!
0 replies
68 months ago
Manicaa nightmare
Make that -10stars!! Minus Ten!!! I've purchased replacement watch-straps from their website on 7July 2020. I had to write, to obtain confirmation of payment received - they finally responded to my e-mails on 10 July 2020, stating it will take 7-15 Business days for delivery - & that it would be dispatched "in the week of 20 July - 3 August 2020" . They must be from Malmac, because on earth a "week" consists of 7 days... By 3rd of August, I still haven't received any dispatch notice & started following up again. After several communications via different portals of communication, they finally deigned to answer me on 10 Aug. alleging delay in shipping from supplier, dispatch will now happen between 5 & 12 October 2020. The 12 th of October came & went, with nary a word from this company. I started following up. E-mails sent on 14,15 & 16 October, finally elicited a reply by 17 October , stating they will "follow up with their teams & revert back" . Again, silence!! By 21 October I started following up again: e-mailing them on 21& 22 October 2020. They reply that they are "still awaiting feedback...". In this day & age of instant electronic communication, nearly a week later, they are " still awaiting feedback"!!! & so am I.... Still awaiting feedback. Still awaiting goods purchased. E-mails sent on 2, 3 & 4 November, have all been met with silence. FOUR MONTHS after shopping from their online platform, & I still have NOTHING to show for my money spent. This is, by far & large, the WORST online store around!!!
1 reply
77 months ago
Unrepentant, unremediable Thieving Discovery
It seems that, no matter which devision of Discovery you deal with, they do end up being thieving *******s!!! Because of the 16 year struggle I had with them for plundering MY bank account for ANOTHER member's medical aid contributions (although that member were making his own contributions), I finally decided to rid myself of as much of Discovery products as possible. To that end I paid off my Credit card on 2 Aug. 2019 & visited FNB (administering the account) to request closing the account. (I had an arrangement with FNB that I pay my Credit card between the first & the 8th of each month - & not end of month as per standard protocol). FNB said, that although they administer it, they can't close it. I have to contact Discovery. I then contacted Discovery, jumping through ALL their hoops with endlessly long forms, where you have to motivate why I want to close the account. I submitted the form on the 7th of August 2019. On 13 August 2019, I received a statement stating I owe them anew!!! But on 16 August Discovery sent me an e-mail that this account is actually now closed. (-WRefNo#6602975843#- -MailRef#1783991852#-). Then, out of the blue, FNB started hounding me in Nov 2019, alleging that my Discovery Credit Card account is in arrears! According to them, the account had NEVER been closed!!!! And in December Discovery started mailing me Credit Card statements again. I responded to these statements, to ask for explanation how I can owe money on a closed account - by their own declaration, closed account. On my query of 11/12/2019, I received (as per normal Discovery operations) only an automated reply (Ref#: 6834274965). On 14 Jan I again received a Credit Card statement, again I queried. Automated response Ref# 6878472770. On 22 Jan.2020 I received an e-mail from M.Govender, acknowledging my query, citing "a glitch" "preventing the change in status of my account" . M. Govender then goes on to assure me that the glitch have now been resolved & account will now be closed.(-WRefNo#:6834280711#- -MailRef#1877252816#-). On 5 February 2020, the very same M.Govender seems to have suffered a change of heart, now sending a late afternoon e-mail, presenting a severely time-limited sliding scale of payment I need to do, in order to be finally rid of them. (-WRefNo#6890782975#- -MailRef#1889999236#-). I read the e-mail on 6February2020, & immediately responded by paying the amount indicated as being payable for the 6th, instructing by bank to send proof of payment as an e-mail. Then sending an e-mail myself to confirm payment had been made. Again. As per usual with Discovery, an automated reply: the only response. (Ref#: 6931470139). On 11 February 2020, I again received a Credit Card statement from Discovery, showing that they had INDEED received the payment on the 6th, EXACTLY as demanded, but I now once more owe them some more!!!! Daily queries again only elicit automated responses. (11February = Ref#: 6939299196; 12 February = Ref#: 6941512814). It seems Discovery is once again settling in for another 16 year dispute!!!!
2 replies
78 months ago
Thieving Discovery
I would give them -10stars, if I could!!! After battling with Discovery for more than 15 years regarding their heinous disregard for privacy & ethical conduct, I turned to HelloPeter on the 4th of October 2018. Discovery finally deigned to answer me in writing. Since then I've been urged to lodge a dispute in writing - which I've done. My father (separate Discovery member to myself) has been asked to write an e-mail stating that he wishes to end the debit order - which he has done 3 times. He finally CC'd me in on his correspondence with Discovery & I forwarded this correspondence, having included all the reference details on the dispute. I forwarded it X3 (on different dates). We seem to STILL be making ABSOLUTELY NO HEADWAY!!!! Discovery STILL plunders MY bank account EVERY SINGLE MONTH, for ANOTHER MEMBER's contributions - that he has always - (& still do), dilligently paid via EFT, since joining Discovery on 1/5/2001. Although I mark the debit order EVERY SINGLE MONTH as not authorised, Discovery still manages to plunder MY bank account the next month again, OVER & ABOVE the oft payment they receive for the same medical aid account!!! After 15 years of this continuous battle with Discovery, the total amount of bank charges to me is absolutely astronomical. In absolute desperation, I've cancelled ALL Discovery products applicable to myself (other than medical aid). That has just opened up another headache! It seems one has a better chance of getting cured of rabies, than getting rid of Discovery, once you've entered their house of horrors!! After being informed by FNB, that (although they administer the Discovery Credit Card) they can't close it; I contacted Discovery. Discovery had a whole bunch of forms that had to be filled & submitted - again stalling for a lot of time. FINALLY I received an e-mail on 16 August 2019, that my Credit Card account is now closed. Out of the blue, in November, both FNB & Discovery started hounding me for an overdue credit card balance - FNB alleging the account had never been closed (although e-bucks stopped functioning from August until 12 November). Discovery : just not bothering to answer any e-mails!!! Is there just NO WAY the consumer can be protected against such bullies??
2 replies
82 months ago
Utterly untrustworthy
Planning a special dinner as treat for my parents 53 wedding anniversary in September, I visited "De Vette Mossel's" website in July. Their diary did not page to September, so I wrote an e-mail. Karin confirmed they would be open on 24 September, & reservations had been made. A little more than a week prior to our planned visit to Parys, I again visited "De Vette Mossel's" website. Their diary for September now visible, it stated that they will be closed on the public Holliday. Extremely upset, I again wrote "De Vette Mossel" , enquiring about our reservation. Karin confirmed they actually will be open, & again confirmed our reservation, just changing from evening to afternoon session. No mention was made of any further communications that will follow the confirmatory e-mail. Traveling on Monday 23 September, I did not spend the day with my face stuck to my cellphone's screen. Checking for messages early morning Tuesday, I find a message from "De Vette Mossel" that I should reply before 15H00 the previous day, whether we still plan to visit. What the devil had all our previous e-mails been about?!! Only to receive a message @ about 08H00 that our reservation had been cancelled!!! That is the worst form of business!!!
0 replies
92 months ago
Telekom/ PEP Cell ineptitude
Telekom does not have a shop in WELKOM. Their website/& chat service is utterly useless in guiding a customer to do a SIM - swop. After numerous calls, a young guy finally assures me PEP Cell can do the job - only to get turned away today with a blank look & a shrug of the shoulders!!!! Utterly useless!!! I think Telekom deserves an even bigger walk-out of customers, than MTN had suffered recently!!!! PEP is generally so useless, it almost does not even warrant the energy to mention it!!!
0 replies
Review Distribution
5 Star
2 (13.333333333333334%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
13 (86.66666666666667%)