TM
Tshepiso M
Active since Mar 2017
16
Reviews
0
Industries
Reviews
16 reviews3 months ago
Poor service
Poor service I received today at parkstation and the customer centre for intercity,online when you google intercity there is a number that appears,this morning I tried numerously to reschedule my ticket on time,but the number did not go through and later when I arrived the bus had left I showed cashiers proof of my calls which they requested after I did that,I was told that the number I had been calling it's a *****sters numbers and I'm asking them as a customer how am I supposed to know that because it's the only number I saw on intercity Xpress,they could not assist me and the consultant was rude and unhelpful I honestly didn't like the service I received from Portia today.i hope she get a written warning and I hope to get my bus ticket rescheduled
2 replies
27 months ago
Extremely disappointed customer
I am really disappointed with the poor service my fiance and I have been receiving ever since we claimed for insurance,after we were ****** at ennerdale. We have spoken to so many agents that pretend the line is breaking and cut the call after holding for so many minutes,they clearly have a strategy for not wanting to work,they don't even have the same feedback I wonder if they update any remarks on the system.i have spoken to zama this morning what a poor service I have received from her and Daniel confirming the claim has been approved for both phones only for the next agent to dispute that. Its a circus at MTN. On Friday Daniel actually confirmed and insisted my phone's were approved I just needed to pay an access amount of R525.25 to process the claim for two phones. When I called in today I was told the other phone was still to be allocated and I was sent the wrong reference that belonged to someone else. I spoke to over 5 agents in week who kept on sending from pillar to post.
0 replies
72 months ago
Unsatisfactory investigation
I had wrote to hello Peter over a week ago regarding bad service I received.the day I wrote to you an email was received from the bank saying it's a high priority case that day for the first time the investigator handling my case sent an email requesting supporting documents I resent them as I had previously sent. A week and I half later still no feedback I called the customer service logging another complaint as I still have not received an update another case number was given and still no help. So today I followed up with the complaints department and the matter was escalated and only then I got an email from Nhlamulo Baloyi with feedback that I am not happy with.i then asked him on the email to answer a few questions as I'm not satisfied and I'm not receiving any answers. I'm not happy with how he has handled this case and I need answers as we are often told funds sent to external banks reflect within 24-48 working hours and if I called within 3 hours of the incident taking place an it was not a pay and clear transfer i would like to know what time was an email sent to request the external bank to block funds and what time did the recipient withdraw the funds.can I also get a footage if possible thank you.
1 reply
72 months ago
Bad service
FNB Fraud department,I have spoken to 3 consultants from FNB follow up department who weren't helpful at all they were rude and terminated the calls.The first lady is Thabiso Mafokane, Innocent Baloi and Tloubatla these agents are really letting FNB down they are not helpful at all ,can you please listen to the call recordings and discipline them as clearly they are in a wrong profession they don't know how to treat customers.my number is 0788174354 I called around 8:12 am I was only assisted by Bontle thank you girl so much you did an outstanding job.may your superior recognize the amazing job you do.my fraud case number is 2020-1128079 please assist urgently as it has passed the turn around time of 7-14 days.
1 reply
75 months ago
Angry customer
Disappointing and Appalling service ever. I have a car through mfc and was called by consultant who said i should open a Nedbank account ,make a montly deposit of 5000 and make use of the banking app and i will receive cash back of R200 every month until i fully pay off the car. So i did all of that from February and its now the 2nd of April i have never seen a cent from them.what is really upsetting is the fact that Nedbank stuff dont know anything about their products you call in and gets transferred from one consultants to the next and you wasting your aurtime at that time.you request to speak to a team leader then you get all the excuses in the book. Finally after making threats you get a team leader who promises they will get back to you will feedback and never does.i spoke to Perseverance,manki and many more no one has gotten back to me i call almost everyday and still im not getting any help. Here is my case number 33768834
0 replies
76 months ago
Awesome work done by you.
I would like to say big ups to Kfc for continuously supporting orphans with the R2 donations and supporting local schools we do notice the great work that you guys are doing #SupportLocal i salute you for also funding the wedding for a couple that got engaged at one of your restaurants.
0 replies
76 months ago
Great job
I would like to say big ups to Kfc for continuously supporting orphans with the R2 donations and supporting local schools with funding we are grateful for such businesses # support local and great work for also supporting the couple who got engaged at one of your stores and also proving free wifi when we come to the restaurant.
0 replies
76 months ago
Pathetic service
Iv been holding for over two hours at the nedbank branch.iv spoken to a couple of nedbank consultant who have terminated the call.currently im speaking to kgomotso Madiboho and she is making excuses on why i cannot speak to the team leader.then lauren mokotji comes to the line and says due to no response im terminating the call while i can hear her clearly and im sure she could also hear me.then she terminated the call and failed to call me while they have my number.
0 replies
78 months ago
Disgusting service and day light robbery
Placed an order through uber eats for kfc meal.the lady who was supposed to deliver the order Rose cannot speak english or any of South African languages she could not understand me when i tryed to give her directions and she gets frustrated and cut my calls three times and im persistant because im hungry and money has been taken from my account for delivery and the food 30 minutes later she is still not finding the address i ended up cancelling the food because she could get to me.Then uber eats says they cannot refund my money back
0 replies
79 months ago
Poor service
I called Billy g about 10-15 minutes ago to make recevations for tomorrow for my patner and i,its my patners birthday tomorrow and the lady who answered the phone is rude and she is just sp quick to want to terminate the call.you guys need to have someone listen to calls while customers call in.she had will to assist me its like she was bored and annoyed that i was asking her questions.and i was asking because it was supposed to be our first time going there.i have decided not go anymore because of the bad service...
0 replies
Review Distribution
5 Star
2 (12.5%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
14 (87.5%)