Active since Jul 2015
13
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Reviews
13 reviews2 months ago
Commercial ***** at Vodacom
URGENT WARNING TO ALL SOUTH AFRICAN E-COMMERCE BUSINESSES & RETAILERS! 🚨If you value your business, your cash flow, and your sanity, DO NOT USE VODACOM PAYMENT SERVICES (VODAPAY) as your payment gateway. 🛑This is a public service announcement from NexGen Computing. We are a local IT business that integrated the VodaPay payment gateway into our Shopify store, trusting a supposed industry giant. Customers placed orders, payments were successfully processed and marked as "Approved" on their own portal, and we fulfilled our legal obligation by dispatching the goods to our clients.The result? Vodacom has hijacked our capital and refuses to pay us. 😡We currently have fully cleared, approved transactions (including massive amounts like R15,365.29 and R899.00) that have been sitting in their system since the 23rd and 24th of March 2026. Our goods are gone, and Vodacom Payment Services is ********ly hoarding our money.Here are the cold, hard facts of their corporate incompetence and legal violations: 📉 MATERIAL BREACH OF AGREEMENT Vodacom Payment Services is in flagrant violation of their own Merchant Agreement:Clause 9.6 & 9.7: They are legally obligated to clear, settle, and pay the Net Settlement Funds due to the merchant. Clause 11.7: They explicitly guarantee that funds "shall be paid to the Merchant's Bank Account on the next Business Day following the Transaction." It has been weeks. There are no active chargebacks or disputes justifying this. They are simply sitting on our cash. ⚖️ VIOLATION OF SOUTH AFRICAN LAW: This goes beyond bad customer service; it is financial misconduct.National Payment System Act (NPS Act) & PASA Regulations: Payment facilitators cannot arbitrarily freeze or withhold cleared funds without strict, lawful justification.Consumer Protection Act (CPA): Under Section 54, we are entitled to quality service. We are holding them liable under their own Clause 20.6, which explicitly states their limitation of liability does NOT apply in cases of gross negligence.POPIA Violations: During onboarding, their team completely botched our data, mixing up Merchant ID VPS848453887974 with VPS011093371319, an account that didn't even exist. 👥 THE *********** & COMPLICIT STAFF We have a paper trail of ignored emails and catastrophic technical support from their integration and operations teams, including: Madhu Segu, Ingrid Minter, Ricardo Augusto Neto Filipe, Elizabeth Lubimbi, Dou Weich, and Nomfundo Maphumulo. Even worse is their call center. We have spent hours pleading with agents like Lawanda and Nick to resolve this. We have repeatedly demanded escalation to the supposed management—Team Leaders George and Masiba. Astonishingly, every single time we call, regardless of the day or time, we are told George and Masiba are "in a meeting" or "not in today". It is impossible to reach the leadership of this financial services provider while they actively withhold a merchant's livelihood.We are no longer asking politely. Retaining our capital without lawful cause is unjust enrichment and corporate theft. OUR NEXT STEPS: We have recorded EVERY SINGLE telephone interaction with their call center. We are currently converting these audio recordings into videos that will be blasted across every social media platform, business forum, and comment section associated with Vodacom.Furthermore, we are submitting formal ***** tip-offs and complaints to: The Financial Sector Conduct Authority (FSCA)The Payments Association of South Africa (PASA) and the SAPS Commercial Crimes Unit. Vodacom needs a full forensic audit to see how many other small businesses George, Masiba, and this dysfunctional team have ******. Please SHARE this post far and wide. Do not let your business become their next victim. Recordings and Files can be accessed at - https://drive.google.com/drive/folders/1LdNanvU9fJJrupPEujHmz-GEjkasqQWa?usp=sharing Open Reference numbers - XLI-980049-M9F1 XLI-979275-P5X8 XLI-979272-Q2C7 XLI-977601-J3H2 - letter of demand XLI-973540-W9K4 XLI-972780-J3R2 XLI-980052-P2J1 XLI-980053-X6R3 A useless guy from this hellopeter platform called and said he will assist, still no assistance a week later. Vodacom @Vodapay @FSCA_ZA @PASA #VodaPay #SouthAfricaBusiness #EcommerceSA #ConsumerRights #NexGenComputing #SmallBusinessSA #FSCA #PASA #*****Alert #BoycottVodaPay
1 reply
2 months ago
Extremely bad after sales & ****ty managers
Please check all stock recieved from this distributor. These people are distributors and you are their resellers... But be prepared as a reseller, for your stock not to be returned, they look for any reason not to credit, similair to insurance companies. We had acquired some stock, however the stock was not collected by our client and we returned the items the following day, upon returning, they say the Box of a CPU cooler is slightly torn and they are unable to credit the item they themselves take no photos of stock before it arrives to us, but will be quick to make the accusation a tear happened while the item was with you but unable to prove it was sent in perfect condition Under their statement, no stock can leave their dispatch with a torn box - like their staff take extra initiative to check packaging. additionally, many manufacturers seal their packaging with a seal or sticker, these boxes have zero stickers and no seal. News, you just don't wanna hear as a reseller. As a reseller, a distributor should be prepared for returns, but not this distributor The account managers at this company think they are CEOs of syntech, it's their way or no way according to them. We deal with the big 5 ITC Companies and we have never encountered a company like syntech which is this problematic. The review is simply a genuine representation of the service received from this business which is unfortunate because as a business owner, There are 3 things which must be respected above all: 1. Your companies brand name 2. Self respect for you as the owner 3. Respect for your staff's ability and time. Syntech does not value any of these key points. The sales manager is an absolute b*$#h who thinks she runs syntech. The sales person - Mayuri, is quite a pleasant person to deal with and speak to, it is her manager who is a complete and total wreck of a person. To give you an idea of the sales manager you'll deal with, Kathleen you can hear the call recording https://drive.google.com/file/d/1GjnLivgsxEDdA0UJTfcndHl6NE_PQKYH/view?usp=sharing As you can tell after listening - it's a loud mouth and wants to talk above you. Best not to deal with entitled woman like this. This company likes to push their agenda onto you, and as a reseller you will only know at a time of refund exactly what company you are dealing with. make sure whatever item you are ordering from them, that it lasts forever because a refund will be treated like an insurance policy claim. Probably someone at their company tore the box and probably said to themselves, it wasn't me ✌️ Now because of this, the reseller is responsible. The distributor will indeed see a reduction of sales from us, as we slowly disable their products on our website. We have no intention to put our highly valued customers through syntechs drama. The day my clients have a return, is the day I will have a serious problem with syntech.
0 replies
2 months ago
Vodacom Commercial *****
🚨 URGENT WARNING TO ALL SOUTH AFRICAN E-COMMERCE BUSINESSES & RETAILERS! 🚨If you value your business, your cash flow, and your sanity, DO NOT USE VODACOM PAYMENT SERVICES (VODAPAY) as your payment gateway. 🛑This is a public service announcement from NexGen Computing. We are a local IT business that integrated the VodaPay payment gateway into our Shopify store, trusting a supposed industry giant. Customers placed orders, payments were successfully processed and marked as "Approved" on their own portal, and we fulfilled our legal obligation by dispatching the goods to our clients.The result? Vodacom has hijacked our capital and refuses to pay us. 😡We currently have fully cleared, approved transactions (including massive amounts like R15,365.29 and R899.00) that have been sitting in their system since the 23rd and 24th of March 2026. Our goods are gone, and Vodacom Payment Services is ********ly hoarding our money.Here are the cold, hard facts of their corporate incompetence and legal violations: 📉 MATERIAL BREACH OF CONTRACT Vodacom Payment Services is in flagrant violation of their own Merchant Agreement:Clause 9.6 & 9.7: They are legally obligated to clear, settle, and pay the Net Settlement Funds due to the merchant. Clause 11.7: They explicitly guarantee that funds "shall be paid to the Merchant's Bank Account on the next Business Day following the Transaction." It has been weeks. There are no active chargebacks or disputes justifying this. They are simply sitting on our cash. ⚖️ VIOLATION OF SOUTH AFRICAN LAW: This goes beyond bad customer service; it is financial misconduct.National Payment System Act (NPS Act) & PASA Regulations: Payment facilitators cannot arbitrarily freeze or withhold cleared funds without strict, lawful justification.Consumer Protection Act (CPA): Under Section 54, we are entitled to quality service. We are holding them liable under their own Clause 20.6, which explicitly states their limitation of liability does NOT apply in cases of gross negligence.POPIA Violations: During onboarding, their team completely botched our data, mixing up Merchant ID VPS848453887974 with VPS011093371319, an account that didn't even exist. 👥 THE *********** & COMPLICIT STAFF We have a paper trail of ignored emails and catastrophic technical support from their integration and operations teams, including: Madhu Segu, Ingrid Minter, Ricardo Augusto Neto Filipe, Elizabeth Lubimbi, Dou Weich, and Nomfundo Maphumulo. Even worse is their call center. We have spent hours pleading with agents like Lawanda and Nick to resolve this. We have repeatedly demanded escalation to the supposed management—Team Leaders George and Masiba. Astonishingly, every single time we call, regardless of the day or time, we are told George and Masiba are "in a meeting" or "not in today". It is impossible to reach the leadership of this financial services provider while they actively withhold a merchant's livelihood.We are no longer asking politely. Retaining our capital without lawful cause is unjust enrichment and corporate theft. OUR NEXT STEPS: We have recorded EVERY SINGLE telephone interaction with their call center. We are currently converting these audio recordings into videos that will be blasted across every social media platform, business forum, and comment section associated with Vodacom.Furthermore, we are submitting formal ***** tip-offs and complaints to: The Financial Sector Conduct Authority (FSCA)The Payments Association of South Africa (PASA) and the SAPS Commercial Crimes Unit Vodacom needs a full forensic audit to see how many other small businesses George, Masiba, and this dysfunctional team have ******. Please SHARE this post far and wide. Do not let your business become their next victim. Recordings and Files can be accessed at - https://drive.google.com/drive/folders/1LdNanvU9fJJrupPEujHmz-GEjkasqQWa?usp=sharing Vodacom @Vodapay @FSCA_ZA @PASA #VodaPay #SouthAfricaBusiness #EcommerceSA #ConsumerRights #NexGenComputing #SmallBusinessSA #FSCA #PASA #*****Alert #BoycottVodaPay
1 reply
4 months ago
POTENTIAL VIOLATION OF COMPETITION ACT & CPA – RESELLERS BEWARE
I am writing this as a public warning to all IT Resellers in South Africa. Do not open an account with Esquire. Their current business model appears to operate in direct contravention of standard wholesale practices and raises serious red flags regarding the Competition Act No. 89 of 1998 and the Consumer Protection Act (CPA) No. 68 of 2008. The Issue: Esquire markets itself as a "Trade-Only Distributor," inducing businesses to sign up under the pretense of wholesale pricing. However, their pricing structure is identical to direct-to-consumer retail stores. Example: ASUS X1504VA Laptop. Retail Market Price: R6999 (Makro/Incredible Connection). Esquire "Wholesale" Price: R6999. Legal Concerns for Resellers: Margin Squeeze (Competition Act): By selling to resellers at the same price available to the public, Esquire is engaging in what can be described as a "margin squeeze" (an exclusionary act). This prevents downstream resellers from trading effectively, as it is mathematically impossible to add a margin and compete. Misleading Representations (CPA Section 41): It is a deceptive practice to represent oneself as a "Wholesale Distributor" to lure business clients when you are effectively operating as a retailer. We were assured strict trade-only access, yet the pricing offers zero trade benefit. Unconscionable Conduct (CPA Section 40): Knowingly signing up resellers and encouraging them to "update feeds" for stock that is priced at full retail value—wasting our time and resources—borders on unconscionable commercial conduct. Conclusion: We have suspended all orders. If you are a legitimate business, do not expose yourself to this. You will find yourself unable to compete and legally squeezed out of the market. Report these practices to the Competition Commission if you have had a similar experience.
0 replies
15 months ago
Termination of relationship
Good day, FNB I believe I have been sent a Termination of Relationship and I can't understand how the bank has come to this decision? Many years ago back in 2016 - A customer made payment to me in my personal FNB account for an item, however she had called her bank or FNB and mentioned she never received her items. My account was frozen with immediate effect at the time and i worked diligently with investigators at the time providing waybills etc of my delivery and then... There was no contact from anyone. To continue my business I've had to seek banking at another institution. I called in 2 years ago to resolve it again, and again today. However, this time i was told that the relationship with me has been terminated wholly. And I can't understand why, because at the time i was a young man with no information on how to resolve these type of matters - I knew the lady received her items, the waybill was provided as delivered and I just had to move on with my life. Now I run a Large IT Company - one of the top 10 in SA - And I would like to resolve this matter. I believe its unfair to be denied banking at a financial institution when i have a clean track record at all other banks in SA. I also feel, as a individual who has grown, I am now capable of resolving this matter. I would like someone from FNB to give me a call and maybe relook at this situation because I have received hundreds of thousands into that account and there was only one complaint - for one order - and you guys froze my account - and terminated the relationship, this is a little harsh and really uncalled for. If there was an issue, it can be resolved as FNB is also here to advise me, but no one has advised me what to do or how to resolve this, I would like a call please regarding this matter. My contact number is 061 708 9376
1 reply
17 months ago
******* *****er Service!
If you're looking for a reason to buy or not to buy! Just do not use prepaid24, Purchased electricity token at a time of adversity and now they decide to send me a response that there is no token received, they are investigating and will get back to me the next day. They do not make alternative means for you, no matter how urgent you needed the electricity, I was so silly to use their service, I then asked for a refund instead, they response is their waiting for accounts team to return 1 week later. This is the kinda service you expect to receive. So just do yourself a favour and dont use these fools, This is the thanks you get for investing in their brand. Even if you have your last R200 to buy power, dont put your faith in these bunch of ****ers.
1 reply
32 months ago
Banking association, Calls to suspend capitec - SA's worst bank
Once again, i ask the banking association to please shut this bank down. Voted SA's worst bank. You cannot upgrade your infrastructure and you have itchy fingers, that is why the app is down today. We work hard for our money and advise all south Africans to please turn away from this bank. Please value yourself and rather pay another bank per month. This bank takes you for a proper ****. Heres how they **** you in a way you have never been ****ed before. 1) App down - Please use cellphone banking 2) Cellphone banking - You need to have airtime 3) Cannot buy Airtime - Cellphone Banking wants airtime. App insists on using cellphone banking And lastly how they **** you so you cant walk straight, like a 16 year old teen walking back after a ****. You cannot even use internet banking because you scan the QR code and still, the app will tell you to please use cellphone banking. Morel of the story. You got ****ed, inside and out. Now has forgotten about you and whether you are in an emergency. No care whatsoever from capitec. Call centers wont even manually assist you or approve your internet banking login. This is a bank that is full off ****. And i need everyone to please turn away from this bank. If this bank loses 100 000 customers, they will feel the crunch. I cant explain to everyone how this bank ****ed me around everytime. The banking association of SA must shut this bank down. It has long failed the standards of a reliable banking institution. The license should be revoked and peoples hard earned tender, returned to them so they can experience a stress free bank going forward, Yall are ***ards. cannot even access my own money. Let this be a lesson to everyone, the power one bank has will scare you the moment you're unable to access your money.
2 replies
32 months ago
Cost cutting Pu*s Bank!!
After many years, a long standing client was finally F**d around with. I have two questions for capitec. 1. How long have i been with you? 2. Are you aware how much money has been in and out this account in its lifetime. Yall are F**king around with peoples hard earned money. Capitec is one of the most cost cutting- ridiculous banks the Continent of Africa has seen. Voted as SA's worst bank by many, i still ask myself how they are able to operate like this under the directives of the South African Banking Association. I'd like to remind Capitec, that to be a bank in SA, you are legally OBLIGATED to follow industry standards, but you are far from it. Your ATM's use chinese software and parts. Your app developers cannot create a stable banking app. This started when i attempted to do a cash send of R150 to myself for a simple haircut. The atm now says no notes available (Nothing new with capitec) , actually prayed as i entered in my 4 digit pin that this atm has money available. It then displays - Correct notes not available. This is such a p*ss bank that you cannot even cancel the cash send, THAT YOU MADE! Since when am i not in full control of my account and my funds? I f**kn pay yall to see to the administration of the account. Now this is where capitec will take you for a first class c*nt Desperate for your own money, you fork out another R200 cash send as the machine likely had 2x R100 notes available. This worked. Please think of the inconvenience you are putting me through by not being able to cancel a cash send. I must now withdraw this initial R150 on another day at another ATM. Capitec does not even have enough atms around! Tymebank has more kiosks than capitec. Thats such a shame because tymebank use a portal machine. You have stuff built in, permantly, and you still cannot get your ATMs right? That is a disgrace for a bank in SA. I then go to withdraw this, 20km out of my town because thats the nearest ATM (Westville Mall) That is accessible to the public after hours. Why does capitec place ATMS in malls? Are you sick in yalls head? Who can go and withdraw their money at 10pm? NOBODY! Malls are closed, security want to be c*nts. while withdrawing this money (1 day later and 20km) the atm makes sounds that its counting money, and then the flap opens and immediately shuts closed, then displays out of service. Then comes back on 2 minutes later. No money and voucher shows as redeemed. Fortunately, i understand capitecs useless systems because i am a I.T Engineer. And as far as im concerned, technically, once that flap opened and the money was counted in the ATM, Capitec receives the message as a successful withdrawal. Anyone in I.T will know this. I then call your client care and the lady tells me she can log a dispute and this will take 10-24 hours?? Are you F*CKIN joking? This is peoples hard earned money and people legally need this for tender! You have now: 1. Costed me R24.67 in calls to client care 2. R200 in Diesel to travel to 3 other places to attempt to withdraw 3. Made me frustrated. At this stage, it exceeds the R150 cash send im attempting to get, i was better off giving it to charity. On top of this i need to wait 24 hours? Just who the f*ck do you think you are? This is my money and my account! Not yours I beg of every exisiting capitec client and new, steer clear of this garbage of a bank. You will be in far more inconvenience than you could imagine. With ****py ATM's and Software running it, paired with their p*uss APP! Its all down to cost cutting for this bank. How about this for a f**king idea. Stop giving people loans and issuing credit cards for 1 month, and fu*king this country up in debt. Rather use that money and improve your systems, Its a goddam shame that you call yourselves a bank. You should , including all your staff, hang your heads in shame. The recent total blackout of the capitec banking channels was enough to tell south africa to leave!!!!! Everyone still remembers how they were locked out of their monies. You shouldve closed up shop right then and there! Please do not use this bank any further, the risk is not worth it, their dispute is not a guarantee that your funds will return to your account. No one deserves insecurity when it comes to your hard earned money. This bank has no consideration or good graces for accounts that have been with them for years and never logged such a dispute. What is it to capitec, that out of a goodwill gesture after all the hundreds of thousands that entered this account, what is R150 to you, to return to my account immediately? Because of this inconsideration towards my money, the principal of handling someone else's interests, the inconvenience caused by driving up and down, and then once you do find a "decent looking atm" it doesnt give your money. Capitec is playing with fire and this matter is very serious. Someone couldve needed this money so badly for something. You of all banks, should understand this as your market, caters majority for the Lower- Middle earners who find satisfaction in your pricing. But im here to tell everyone that this pricing is not worth the inconvenience you may one day receive, the no guarantees, and the lack of not being afraid to show appreciation to a customer after a situation like this. After my account has sent and received, hundreds of thousands in the last few months, after being with you for many many years, are you honestly giving me *** for returning R150 back to my account? Dont make your internal disputes, a customers problem. And this was a first party service (Their ATM , not checkers money market , boxer etc) For giving me ***, i will hurt you in the place you hate, i will close my account once this dispute is completed, I will take all my business funds, and personal funds and place them in a different bank starting first thing in the morning. Its about principal for me, but you have Fu*ked me around, and now i will go. What difference will one customer make if they are lost? Dear capitec, this will hurt you, because i bring in alot of revenue from my business and transact with the account for business and personal use, i assure you, every customer lost, is a just a tiny hole in your fence.... Once you have enough holes in your 1000 acre fence, the fence will crumble down. Keep it going.... You are doing extremely well for yourselves. I admire capitec for rubbing their faces in SH*T and still show themeselves to the public. Dont F*ck this country up, Just please.... Shut it DOWN!!!! Please guys, do not be like me and think it will get better, it doesnt with this bank. SA's worst reviewed bank. People, we work hard for our money, lets pay another bank R50 or R100 per month, and get free everything for a set price. I promise you a few things if you change. 1. More atms are available in emergencies 2. Reliable Banking App 3. Reliable Internet Banking 4. Reliable Support Staff 5. Will be able to cancel Ewallets and Cash sends 6. Less fuel needed to go to a ATM 7. No airtime expenditure Please leave with me!
1 reply
33 months ago
Excellent service & Friendly!
Excellent service from this company. The owner is friendly and there's 1 on 1 service, no lengthy holding on for consultants. My items arrived in 3 days. An excellent online store in my opinion
1 reply
59 months ago
Lack of response from pineapple
Hello, I'm typing this in deep sadness. For those wanting to join pineapple. Please remember. They do not phone you, nor can you phone them. There is simply no number available. I've recently claimed for my cellphone on the 13th and sent through all my documents, since pineapple only works via text and nothing else. It's been a real mission sending through all required information. However, all information has been sent. The lady handling the claim on the pineapple app, is called Kaashifa, I am not sure if that is a real name or a alias. She messaged me this morning on the pineapple app, (15th Jul) and tells me "Thank for your documents I see it" And then another message saying " We cannot validate your claim without receiving all the required information, Please sent it" . I am so shocked at this message because now it's been 2 Days without a cellphone. And she's saying that I must still send the stuff through. Waiting for a response from pineapple is sincerely very difficult and impossible to connect with them directly. They message you, if they want to, otherwise, you are left on the chat to be waiting for hours on end. If any members of the public would like the copy of the chat, to know how I have battled to seek assistance in this claim. I will gladly provide it to you. If any members of pineapple wishes to make my experience more pleasant, please call me on 067 962 5846 or alternatively please check my policy with my ID number (9309045068083) and kindly provide me feedback via pineapples app. This is certainly wrong of pineapple insurance to not allow any calls in or out. Their messaging service is not effective and reliable, thus leave clients like me in the lurch without any suitable or satisfactory information regarding my claim Should pineapple respond to me and give me assistance with my claim, I shall remove this post, and post a suitable 5 star review. Until I'm assisted this review will remain here
2 replies
Review Distribution
5 Star
4 (30.76923076923077%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (7.6923076923076925%)
1 Star
8 (61.53846153846154%)