ZQ
Zinhle M
Active since Jul 2016
49
Reviews
0
Industries
Reviews
49 reviews3 weeks ago
draining
Dear Milpark, once again unfair treatment Corporate Financial Planning PGCFPL-8.
2 replies
1 month ago
refund me please
I am writing to formally raise a complaint regarding a double charge for a booking made via Booking.com on 30 April for accommodation on 1 May. Despite this being a single room booking, two transactions were processed against my account. I have made numerous attempts to resolve this matter with both the guest house and Booking.com, however I am repeatedly being referred back and forth without any resolution. This lack of accountability is unacceptable, especially given the urgency of the matter. I require the duplicate charge to be refunded without further delay. Please treat this as urgent and confirm: The reason for the duplicate charge, and When the refund will be processed.
0 replies
1 month ago
Duplicate charge for one place- ****
I have had two very bad transactional experiences with Booking.com within a period of two months. In both cases, the same issue occurred: I made a single booking and completed payment, however Booking.com processed two payments for one room booking. In the first instance, I reported the matter to Booking.com and was advised to request a refund directly from the guest house. I had to follow up continuously for almost two weeks before the matter was eventually resolved and the refund was processed. The experience was extremely frustrating and stressful. Unfortunately, I am now facing the exact same issue again. On 30 April, I made a booking at Heri Guest House, and once again a double transaction occurred. I reported this immediately to Booking.com and, as before, was instructed to contact the guest house. I did so, however the guest house has refused to refund me and is instead referring me back to Booking.com. As a client, I find this situation deeply unfair. I am not aware of, nor responsible for, the transactional or contractual arrangements between Booking.com and its partner properties. I acted in good faith and followed the correct process. I should not be mistreated or disadvantaged due to a faulty payment process that I did not create. All I am requesting is a refund of the duplicated payment. I ask that Booking.com please liaise directly with Heri Guest House and resolve this matter by refunding my money. I have sent numerous emails and WhatsApp messages to both parties, yet to date, no one has taken responsibility or provided meaningful assistance..
0 replies
1 month ago
Nightmare and unfair treatment
On 16 March 2026, I wrote the Corporate Financial Planning exam, which unfortunately turned into a distressing experience due to technical issues with the Milpark exam monitoring system. These system failures caused myself and several other students to begin writing the exam late. I immediately reported the issue and have proof thereof. Despite this, I was instructed to continue writing the exam, even though I was already 45 minutes behind schedule. I submitted the exam under these conditions, and it was subsequently marked without any consideration of the lost time caused by system failures outside of my control. I struggle to understand how this is considered fair. The exam was not completed within the allocated time due to faults in your system, yet I am now being penalized for this and marked as having failed. I am further expected to repeat the module and pay additional fees as a result of circumstances caused by the institution’s own system failure. This raises serious concerns regarding fairness and accountability. Students should not be disadvantaged or financially burdened due to technical failures on the institution’s side. I have repeatedly attempted to raise concerns about how unaccommodating and unsupportive the experience of studying at Milpark has been, but these concerns are consistently brushed aside. This situation is extremely unfair, and I formally request that this matter be urgently reviewed and reconsidered for a supplementary exam.
1 reply
2 months ago
no service at all
I am not sure what is going on with this bank at the moment. It has been an entire week of me trying to get assistance, and the support team responding via email has no idea what is happening. The call centre line is never answered, and the voice prompts do not seem to be accurate. The customer service is simply not there at all.
1 reply
3 months ago
Exam- Invigilator issues - worse experience
Dear Milpark, I am writing to formally raise my concern regarding the difficulties I experienced during my Corporate Financial planning examination. At 09:50, the exam platform had not yet opened, which caused a delay in starting. The exam only became accessible at 10:05, resulting in a 15‑minute late start. This delay was also added to by the invigilator’s check‑in process, which required additional time. During this period, I contacted the support team by phone and email, but unfortunately, I received no effective assistance. Although I attempted the check‑in process, I was eventually disconnected. When I reported this issue, I was advised to refresh the page repeatedly. Despite following these instructions, the invigilator application continued to request a code, which I communicated to the agent. However, this concern was disregarded, and I was instructed to proceed without the application being connected or recording. This situation left me extremely stressed and anxious, as I was losing valuable exam time. My primary concern is whether my exam will be marked, given that it was written without the invigilator application recording. I spent approximately 30 minutes attempting to resolve these technical issues, including contacting the Invigilator App support team via WhatsApp, who then referred me back to Milpark support. I am deeply concerned that such issues occurred at a reputable institution, as they significantly disrupted my examination experience. I kindly request that this matter be investigated and resolved urgently to ensure fairness and clarity regarding the marking of my exam. Thank you for your attention to this matter. I look forward to your prompt response.
2 replies
3 months ago
I guess things will never change at Milpark Education
We are still experiencing the same issues that have been promised to be fixed. We cannot access assignment marking guidelines or feedback scripts. The technical team seems to have no idea what they are doing, and everyone else (lecturers/tutors) just keeps pointing us back to them. Studying with Milpark has become frustrating because there is zero support. The system has been updated, which is understandable from a technological perspective, but it has inconvenienced us to the point where we can no longer view certain icons and files that assist with our studies. Lecturers have the mentality that “well, you are doing a Postgrad, you should know by now how this works.” This is wrong because we are students — if we already had the knowledge of what we are studying, we wouldn’t be studying at all. I am a student that is really having a hard time with Milpark. 2 assignments done but yet no help regarding the feedback scripts.
2 replies
3 months ago
service and process not good
Dear Snapplify, I have been trying to use open reader and it has not been working for over a day. The agents seem to be auto replying as all their responses are similar with no indication of help. I still do not have access to the ebook I ordered and I am forced to install their app which is unfair in a way.
1 reply
3 months ago
stressful experience
Dear LexisNexis, Firstly, the website for online orders is not functioning properly. I had to place my order manually, which was inconvenient. Secondly, the call centre menu is not very clear or specific with its call options, which makes navigation difficult. Thirdly, your customer service team appears to be overwhelmed. Please consider adding more staff or implementing alternative solutions to improve the response time. I submitted my request 7–10 days ago, and it was only attended to this week. When I followed up with the administrator, I was told there is a high volume of orders. With respect, this should not be the customer’s problem. I struggled to make the order for the e-book. There are no instructions provided regarding the whole online process and the fact that you have to get through the third party to have access to the e-book. When I spoke to an agent today she said 'well that's how our process is and it is not only applicable to you but all student' I actually found this statement very condescending and inconsiderate.
1 reply
5 months ago
*********** and unreliable services
In June this year I acquired the Cartrack unit that according to their agent have a separate tag subscription. When I approved the debit order both the actual unit and tag were included on it. I recently receive a call that they never debited the full amount and they want me to pay the outstanding balance, first of all it took them 5 full months to pick that up and how is it my fault ? Secondly it’s the festive season monies are already allocated for, where will I get the money now? It’s not my faults but theirs. When the agent called (coloured lady) she didn’t want to listen to me.
1 reply
Review Distribution
5 Star
9 (18.367346938775512%)
4 Star
0 (0%)
3 Star
1 (2.0408163265306123%)
2 Star
22 (44.89795918367347%)
1 Star
17 (34.69387755102041%)