

Heri Guest house
NPS Score
-100
Recommended: Unlikely
May '26 - Aug '26
Hellopeter has tracked Heri Guest house across 1 reviews. Heri Guest house hasn't collected enough recent reviews — at least 10 in the last 12 months are needed — to calculate a TrustIndex score. Have you used Heri Guest house? Write a review to help others decide.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jul 2016
I am writing to formally raise a complaint regarding a double charge for a booking made via Booking.com on 30 April for accommodation on 1 May. Despite this being a single room booking, two transactions were processed against my account. I have made numerous attempts to resolve this matter with both the guest house and Booking.com, however I am repeatedly being referred back and forth without any resolution. This lack of accountability is unacceptable, especially given the urgency of the matter. I require the duplicate charge to be refunded without further delay. Please treat this as urgent and confirm: The reason for the duplicate charge, and When the refund will be processed.
1 reviews | Active since Jul 2016
I am writing to formally raise a complaint regarding a double charge for a booking made via Booking.com on 30 April for accommodation on 1 May. Despite this being a single room booking, two transactions were processed against my account. I have made numerous attempts to resolve this matter with both the guest house and Booking.com, however I am repeatedly being referred back and forth without any resolution. This lack of accountability is unacceptable, especially given the urgency of the matter. I require the duplicate charge to be refunded without further delay. Please treat this as urgent and confirm: The reason for the duplicate charge, and When the refund will be processed.
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