Active since Jun 2016
44
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44 reviews1 month ago
Urgent Complaint: Non-Delivery of Discovery Bank Card
Dear Sir/Madam, I am writing to formally lodge a complaint regarding the delayed delivery of my Discovery Bank card. I have been waiting for over a week for the delivery, which has not yet taken place. During this time, I received only one call attempt (each of the two days) from your team. Unfortunately, I missed those calls, and no further attempts were made on subsequent days. I have made several attempts to return the call; however, the line disconnects each time. In addition, I have been contacting your customer service line on 0861 80 30 80, but whenever I select the banking option, the call is automatically disconnected. This has caused significant frustration, especially considering that I have already been charged for the card. This situation is unacceptable, as it reflects poor communication and service delivery. I request that you urgently arrange for the delivery of my bank card without any further delays. Please contact me on the following numbers to coordinate delivery: 066 476 2854 078 625 1845 My ID number is: 8603095421080 I expect prompt resolution of this matter and clear communication regarding the delivery schedule. Yours faithfully, Thulani Mkrola
0 replies
2 months ago
Formal Complaint: Incoming Calls Disconnecting on MTN Number 0786251845
Dear MTN Customer Service, I am writing to lodge a formal complaint regarding a persistent and highly inconvenient issue affecting my MTN number (0786251845). I am currently using a Samsung Galaxy A17 dual SIM device. The second SIM slot is connected to Vodacom, and I wish to highlight that all incoming calls on the Vodacom line connect successfully without any difficulty. However, calls received via my MTN number ring only briefly (approximately three times) and then disconnect immediately when I attempt to answer. This results in me missing important calls, which is unacceptable. This issue is clearly isolated to the MTN network, as my device is functioning properly with the alternative network. The situation is causing significant disruption to my personal and professional communication. I require urgent intervention from your side to: Investigate and identify the root cause of this issue Provide a clear explanation as to why this is happening Resolve the problem without any further delay Kindly treat this matter with the seriousness it deserves. If not resolved promptly, I will have no option but to escalate the matter further. Please confirm receipt of this complaint and provide a reference number for tracking purposes. Yours sincerely, Thulani Mkrola ID Number: 8603095421080 Cell: 0786251845
0 replies
2 months ago
Query Regarding Driveless Discount Claim
Good day, My name is Thulani Mkrola (ID number: 8603095421080). I am currently paying a monthly premium of R1,158.68 with an excess of R6,200.00. According to the mobile application, if I drive less than 300 km in a month, my premium is reduced to R620.80, which reflects a driveless discount of R335.26. For the months of February 2026 and March 2026, I drove less than 300 km, as I have primarily been using a company vehicle and have made minimal use of my personal car. Kindly advise on the process for claiming the applicable driveless discount of R335.26 for each of these two months. I would appreciate your guidance and confirmation on how this matter can be resolved. Kind regards, Thulani Mkrola
2 replies
4 months ago
Formal Complaint: Poor Service and Incorrect Account Changes – Standard Bank Simmonds Branch
Good day, I am writing to formally lodge a complaint regarding the unacceptable service I received yesterday at the Standard Bank Simmonds Branch. Firstly, I waited for approximately one hour before being assisted. While I am unsure whether this was due to system delays or the complexity of other clients’ queries, I find this unreasonable given that my own requests took only a few minutes to address. During my interaction with the consultant, I requested the following changes: 1. OTP contact details update for my account: o Mobile number to be changed from 074 655 0580 to 078 625 1845 o Email address to be changed from [email protected] to [email protected] I was assured that these changes were processed and that I should allow approximately 20 minutes for them to reflect. To date, these details have still not been updated. 2. Closure of my Tax-Free Savings Account, as I no longer use it and have alternative savings arrangements. I was explicitly informed that this request had been completed. To my shock and disappointment, I discovered this morning that the Notice Account remains active, while my PureSave account has instead been closed, which I did not request. This error is completely unacceptable. I must further state that I am unable to effect these changes telephonically or via online banking and was instructed to visit the branch. I comp****, took time off from work, and endured a long wait, only to receive incorrect and incomplete service. I will not be returning to the branch again under these circumstances. I therefore demand that the following be implemented immediately, without any further delay or requirement for a branch visit: • Update my OTP contact details as follows for Account Number: 10189675770: o Mobile: 078 625 1845 o Email: [email protected] • Close the Notice Account: 10242172480 Additionally, please ensure that my residential and postal address is updated and aligned as follows, as I no longer reside at my previous address in Alexandra: • Residential & Postal Address: Unit 162, The Orchards Crystal Park Benoni 1501 My personal details are as follows: • Full Name: Thulani Mkrola • ID Number: 860309 5421 080 I expect this matter to be treated with urgency and resolved promptly. Please confirm in writing once all the above corrections have been successfully completed. Yours sincerely,
3 replies
4 months ago
Complaint: Delay in Cancellation of Tax-Free Savings Policy 046903478X9
Good day, I am writing to formally lodge a complaint regarding the non-cancellation of my Tax-Free Savings policy, policy number 046903478X9. I made contact with Ms. Debora Faria regarding the cancellation of the above-mentioned policy, and thereafter duly completed and submitted the application for full cancellation. The required documentation was emailed to [email protected] on 23 January 2026. Despite this, the policy remains active to date, and I have received no feedback, confirmation, or communication regarding the status of my request. This lack of response is concerning and unacceptable. I have also attempted to follow up telephonically through the call centre, where I am consistently placed on hold for extended periods without resolution or clear guidance on the progress of my request. I respectfully request: Immediate confirmation of receipt of my cancellation application An update on why the policy has not yet been cancelled Urgent finalisation of the cancellation process Please treat this matter with the urgency it deserves, as the delay is causing unnecessary frustration. I look forward to your prompt response and resolution. Kind regards, Thulani Mkrola ID Number: 8603095421080
2 replies
4 months ago
Request for Assistance: Payment Tracking, Allocation and Account Reactivation
Good day, I trust you are well. I am writing to formally request your assistance regarding a long-outstanding payment allocation issue that has unfortunately affected my PayJustNow account. On 07 February 2025, I made a payment of R510.95 intended to fully settle my account. This payment was processed through Nible; however, to date, it has not been correctly allocated. Despite my repeated efforts to have Nible resolve this matter, the payment still reflects as outstanding on my PayJustNow account. As a direct result of this issue, my PayJustNow account remains restricted, and I am unable to use the facility. This has been extremely frustrating and disappointing, particularly because I fulfilled my payment obligation timeously and in good faith. The delay and non-allocation of the payment are entirely beyond my control. I respectfully request that PayJustNow assist by: Tracking and verifying the payment of R510.95 made on 07 February 2025 under the reference number below. Allocating the payment accordingly once verified. Reactivating my PayJustNow account, as the delay in allocation is not due to any fault on my part. I value my relationship with PayJustNow and would sincerely appreciate your support in restoring my account to good standing so that I may continue using your services in the future. My details are as follows: Full Name: Thulani Mkrola ID Number: 8603095421080 Reference Number: 874384423 I kindly request urgent feedback and resolution, as this matter has been ongoing for an extended period. Thank you for your understanding and assistance. Kind regards, Thulani Mkrola
0 replies
4 months ago
Formal Complaint: Non-Allocation of Payment and Impact on PayJustNow Account
Good day, I trust you are well. I am writing to formally lodge a complaint and to express my deep dissatisfaction and frustration regarding Nible’s failure to allocate a payment that was made almost a year ago. On 07 February 2025, I made a payment of R510.95 intended to fully settle my account. Despite this payment having been made timeously and in full, it has still not been allocated to my account. I have made numerous attempts to have this matter resolved, with no success to date. This ongoing failure has directly and negatively affected my relationship with PayJustNow, as my account continues to reflect an outstanding balance that was long settled. As a result, I am currently unable to use my PayJustNow facility, which is both inconvenient and unfair, given that I have honoured my financial obligation. I am extremely disappointed that this issue remains unresolved after such a long period. I request that this matter be treated with urgency and that you: Immediately allocate the payment of R510.95 made on 07 February 2025. Communicate and confirm with PayJustNow that the account was settled in full and that I should not be held liable for the non-allocation of payment on your side. Assist in restoring my good standing and relationship with PayJustNow so that I may continue using their services when needed. I expect prompt feedback and resolution, as this matter has been outstanding for far too long. My details are as follows: Full Name: Thulani Mkrola ID Number: 8603095421080 Reference Number: 874384423
1 reply
4 months ago
Formal Complaint Regarding Unprofessional Conduct on Instant Chat Platform
Good day, I am writing to formally lodge a complaint regarding the conduct of one of your instant chat agents, Nare ****edi. I have interacted with this agent on several occasions while following up on the status of my withdrawal of R3,100.00. Unfortunately, the level of service I received has been consistently disappointing. The agent has been unwilling to assist, displayed a very cold attitude, and demonstrated a clear lack of professionalism and customer service. What is most concerning is the absence of any initiative to escalate my query or provide meaningful assistance. Instead, the responses were dismissive and came across as arrogant. This raises serious concerns about whether this behaviour reflects the standards and values that Topbet aims to uphold. As a customer, I expect to be treated with respect and professionalism. If I am not regarded as a valued customer, I believe it would be fair to communicate that clearly, as there are several alternative gambling platforms available in the market. I kindly request that this matter be investigated, that feedback be provided, and that my withdrawal query be properly escalated and resolved without further delay. My details are as follows: Name: Thulani Mkrola ID Number: 8603095421080 Cellphone: 078 625 1845 Email: [email protected] I look forward to your prompt response and a satisfactory resolution. Kind regards, Thulani Mkrola
0 replies
4 months ago
Complaint Regarding Incomplete Refund for Approved Payment Holiday – December 2025
Dear Old Mutual Complaints Team, I am writing to formally lodge a complaint regarding an incomplete refund relating to an approved payment holiday on my policy. My payment holiday request was approved, with December 2025 being the final month of the payment holiday period. However, the refund received for December 2025 is incorrect and incomplete. For December 2025, I only received the following refund amounts: • R392.60 • R285.62 • R281.72 It is my understanding and view that the above amounts do not fully settle the December 2025 stop-order deduction. There remain outstanding amounts of R457.25 and R399.66 that still need to be refunded for December 2025. To clarify: • The amounts of R457.25 and R399.66 paid on 5 December 2025 were a refund for the November 2025 deduction, which had already been processed via the PERSAL stop order. • As such, I correctly acknowledge that I am not entitled to any refund for January 2026. • However, the December 2025 stop-order deduction has not been fully refunded, and I am therefore still owed R457.25 and R399.66 for December 2025. I kindly request that this matter be urgently investigated and that the outstanding amounts for December 2025 be processed without further delay. My details are as follows: • Full Name: Thulani Mkrola • ID Number: 8603095421080 • Cellphone Number: 078 625 1845 I would appreciate written confirmation once the investigation has been concluded and the outstanding refund has been processed. Thank you for your attention to this matter. Yours sincerely, Thulani Mkrola
6 replies
4 months ago
Unacceptable Service – 7 Days Without Internet and No Resolution
I am writing this complaint as a deeply frustrated, disgusted, and extremely unhappy rain customer. I took out a rain router in December 2025, and until recently, the service was working fine. However, since the 10th of February 2026, my router has completely failed to connect or provide any internet service. Since then, I have been left without connectivity for seven consecutive days. I have contacted your support line repeatedly on the 11th, 12th, 13th, 14th, 16th, and again today, the 17th of February. Despite these numerous calls, I have received no meaningful assistance whatsoever. Each interaction ends with empty promises and no resolution. I have been instructed to move the router around my house, placing it at every corner and window, and I have been told that it is connecting to three different towers, yet there is still no internet service. I was informed multiple times that the issue would be escalated to “advanced teams,” but nothing has been done. This is completely unacceptable. To make matters worse, I am still expected to pay for a service I am not receiving. I deliberately did not make payment on the 15th of February, as I refuse to pay for zero service. It is unreasonable and unfair for rain to prioritise payment while completely ignoring service restoration. This level of service is extremely poor and has caused major inconvenience and frustration. Seven days without internet is unacceptable by any standard. Restore my connectivity, and I will pay. Until then, I will not be bul**** into paying for nothing. Below are my details for urgent resolution: ID Number: 8603095421080 Name: Thulani Mkrola Cellphone Number: 078 625 1845 Email Address: [email protected] I expect this matter to be treated with urgency and resolved immediately. If this continues unresolved, I will have no choice but to escalate the matter further. Regards, Thulani Mkrola
9 replies
Review Distribution
5 Star
8 (18.181818181818183%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
36 (81.81818181818181%)