Topbet SA
Claimed Business
|1.3|12 Reviews (last 12 months)|This business does not respond to reviews
Topbet SA
Claimed Business
|1.3
12 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Topbet SA is facing significant customer experience challenges, with a recurring theme centred on withdrawal delays and disputed winnings. Customers consistently mention frustration with a specific chat agent whose conduct is described as dismissive and unprofessional. Several reviewers raise concerns about alleged bet slip tampering and blocked accounts, while others highlight slow FICA verification and unresponsive support channels. Although some acknowledge prior website improvements and helpful chatline moments, the prevailing sentiment reflects distrust around payouts, fairness, and the handling of escalated complaints.
Performance(last 12 months):
Trustindex Rating
2.2TrustIndex
2.2
Review Distribution
1.3|12 Reviews
Jul '25 - Jun '26
Recent reviews (12)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
5 Apr 2026, 05:52
Aaron Topbets is bigger than you, and very soon you will be sorry, it's sad you are *****ing Topbet
Guys are you not tired of bad reviews? and what are you doing about them? I always thought Topbets listens and implements. For in the past two years I complained about your dull website and few leagues and Cash Out option. And you listened, there was a major improvement. Unfortunately one has to enquire from Aaron before "Cash out" is given, how disturbing! Topbets when I deposit my money your system quickly accepts and why if I want to "cash out'' your system has no button for Cash out,, does Cash Out even exist or are you misleading clients? During this Easter weekend your Chatline was helpful but when Aaron Modiba answered my Chat which briefly stated my enquiry about "Cash out", he just text back that "the department is closing now and told me to write to their whatsapp line" meaning not yet since he answered my chat but he is not willing to help me. I then asked for their whatsapp no. and no response was given. This guy has an "attitude" problem, if he is not willing to attend to a client then why answer my Chats? Cashout is an immediate response that if he wished to give instruction he could have done so, his ego will bring down this company. I might have lost on cashing out my two betslips but why was I left in the limbo when enquiring about your whatsapp no. Aaron if you cannot stomach client A or B move away from chatline and let other agents willingly help us. Topbets kindly hire skilled agents, upgrade your devices for you cannot put all your "eggs" in one basket. Aaron may be giving me a hard time as a customer but it's unfortunate that he doesn't even know me and I use my money to play and will just screenshot and record all his dirty plays on my portal eventually the Ombudsman will answer.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
5 Apr 2026, 05:52
Aaron Topbets is bigger than you, and very soon you will be sorry, it's sad you are *****ing Topbet
Guys are you not tired of bad reviews? and what are you doing about them? I always thought Topbets listens and implements. For in the past two years I complained about your dull website and few leagues and Cash Out option. And you listened, there was a major improvement. Unfortunately one has to enquire from Aaron before "Cash out" is given, how disturbing! Topbets when I deposit my money your system quickly accepts and why if I want to "cash out'' your system has no button for Cash out,, does Cash Out even exist or are you misleading clients? During this Easter weekend your Chatline was helpful but when Aaron Modiba answered my Chat which briefly stated my enquiry about "Cash out", he just text back that "the department is closing now and told me to write to their whatsapp line" meaning not yet since he answered my chat but he is not willing to help me. I then asked for their whatsapp no. and no response was given. This guy has an "attitude" problem, if he is not willing to attend to a client then why answer my Chats? Cashout is an immediate response that if he wished to give instruction he could have done so, his ego will bring down this company. I might have lost on cashing out my two betslips but why was I left in the limbo when enquiring about your whatsapp no. Aaron if you cannot stomach client A or B move away from chatline and let other agents willingly help us. Topbets kindly hire skilled agents, upgrade your devices for you cannot put all your "eggs" in one basket. Aaron may be giving me a hard time as a customer but it's unfortunate that he doesn't even know me and I use my money to play and will just screenshot and record all his dirty plays on my portal eventually the Ombudsman will answer.
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Replies (0)A
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Anonymous
1 reviews | Active since Jan 2020
25 Jan 2026, 10:08
Formal Complaint Regarding Unprofessional Conduct on Instant Chat Platform
Good day, I am writing to formally lodge a complaint regarding the conduct of one of your instant chat agents, Nare ****edi. I have interacted with this agent on several occasions while following up on the status of my withdrawal of R3,100.00. Unfortunately, the level of service I received has been consistently disappointing. The agent has been unwilling to assist, displayed a very cold attitude, and demonstrated a clear lack of professionalism and customer service. What is most concerning is the absence of any initiative to escalate my query or provide meaningful assistance. Instead, the responses were dismissive and came across as arrogant. This raises serious concerns about whether this behaviour reflects the standards and values that Topbet aims to uphold. As a customer, I expect to be treated with respect and professionalism. If I am not regarded as a valued customer, I believe it would be fair to communicate that clearly, as there are several alternative gambling platforms available in the market. I kindly request that this matter be investigated, that feedback be provided, and that my withdrawal query be properly escalated and resolved without further delay. My details are as follows: Name: Thulani Mkrola ID Number: 8603095421080 Cellphone: 078 625 1845 Email: [email protected] I look forward to your prompt response and a satisfactory resolution. Kind regards, Thulani Mkrola
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
25 Jan 2026, 10:08
Formal Complaint Regarding Unprofessional Conduct on Instant Chat Platform
Good day, I am writing to formally lodge a complaint regarding the conduct of one of your instant chat agents, Nare ****edi. I have interacted with this agent on several occasions while following up on the status of my withdrawal of R3,100.00. Unfortunately, the level of service I received has been consistently disappointing. The agent has been unwilling to assist, displayed a very cold attitude, and demonstrated a clear lack of professionalism and customer service. What is most concerning is the absence of any initiative to escalate my query or provide meaningful assistance. Instead, the responses were dismissive and came across as arrogant. This raises serious concerns about whether this behaviour reflects the standards and values that Topbet aims to uphold. As a customer, I expect to be treated with respect and professionalism. If I am not regarded as a valued customer, I believe it would be fair to communicate that clearly, as there are several alternative gambling platforms available in the market. I kindly request that this matter be investigated, that feedback be provided, and that my withdrawal query be properly escalated and resolved without further delay. My details are as follows: Name: Thulani Mkrola ID Number: 8603095421080 Cellphone: 078 625 1845 Email: [email protected] I look forward to your prompt response and a satisfactory resolution. Kind regards, Thulani Mkrola
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Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
5 Jan 2026, 15:51
CONSUMER WARNING : Topbets flagges Winning betslips as looses! Please check your slip
I placed a quick R50 bet last night, yes as usual all the obvious matches were disabled as I tried to place my bets. Well I'm not greedy I am happy with a 2match or 4 match slip. I placed a one goal bet directly on South Africa, as South Africa v Cameroon . I then placed a bet saying PSG will score on both halves against Paris. PSG scored 45' then 59' making a slip a win. Now I am wondering as I terribly had loosing tickets last week which is now suspicious. Topbets integrity means everything , kindly pay my winning ticket Betting slip ID:3985923418 , Now I'm am checking all my loosing tickets
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
5 Jan 2026, 15:51
CONSUMER WARNING : Topbets flagges Winning betslips as looses! Please check your slip
I placed a quick R50 bet last night, yes as usual all the obvious matches were disabled as I tried to place my bets. Well I'm not greedy I am happy with a 2match or 4 match slip. I placed a one goal bet directly on South Africa, as South Africa v Cameroon . I then placed a bet saying PSG will score on both halves against Paris. PSG scored 45' then 59' making a slip a win. Now I am wondering as I terribly had loosing tickets last week which is now suspicious. Topbets integrity means everything , kindly pay my winning ticket Betting slip ID:3985923418 , Now I'm am checking all my loosing tickets
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
2 Jan 2026, 14:37
Topbets deposits immediately accepted but withdrawals a nightmare
Topbets, is it fair that when a client is suppose to withdraw his/her earnings they should first wait for your approval. You have done well with updating your website but left out a very important aspect that involves consumers 'withdrawals. Clients are looking for convenience. Its funny how one can easily deposit and no approval is needed but to withdraw it is such a headache. You have our banking details, why cant the withdrawal be linked directly to one's bank account. With the improvements done to your site sure the IT guy may have an idea on linking each withdrawal to your bank account. Convenience that's all I am asking. Topbets you can do better
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
2 Jan 2026, 14:37
Topbets deposits immediately accepted but withdrawals a nightmare
Topbets, is it fair that when a client is suppose to withdraw his/her earnings they should first wait for your approval. You have done well with updating your website but left out a very important aspect that involves consumers 'withdrawals. Clients are looking for convenience. Its funny how one can easily deposit and no approval is needed but to withdraw it is such a headache. You have our banking details, why cant the withdrawal be linked directly to one's bank account. With the improvements done to your site sure the IT guy may have an idea on linking each withdrawal to your bank account. Convenience that's all I am asking. Topbets you can do better
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
27 Dec 2025, 16:50
Topbets daylight ******* to Clients, sadly I have been a victim for 2years
Thank you Tophet's, for listening I am not very good with soccer but all I was begging Tophet's to do for 2years now, its to stop tempering with my bets and let me play like any other customer. Tempering with the screen every time when I am online, My stakes are less than a R100 but why I would be treated this way by Tophet's . This company would have a team that played during the day still available on the selection list and early this year when I noticed that I thank God because I could re-bet on known results and make the money I lost. Their screen could not allow me access but then I realized this was for their selected few to place bets. Live games will come on the screen with great odds and when trying to place a bet I was personally sidelined. This is sad for I have lost money on this betting site and some of my bet slips were tempered with. Sadly their Aaron would handle my 'queries' like another trash. I kept loosing on their site but was determine to correct this not only for me but all who would take their only money and bet. I approach Gambling board with this query and was asked to gather proof of which I am collecting screenshots. Most recently I wrote again to their Mr Know-it-all Aaron Modiba complaining and sending him screenshots of played games that were repeated throughout the night only for selected players to place bets but my letter was neglected. Aaron all I have been asking you to do is 'leave my bet slips alone, secondly 'stop tempering with my portal' . However, I am somehow relieved after my last review at least the portal is clear, I can place bets like everyone, fairly win or loose but after having unfairly loosing so much money. Top bets, please protect our bet slips, hire Agents that are compliant to handled bet slips
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
27 Dec 2025, 16:50
Topbets daylight ******* to Clients, sadly I have been a victim for 2years
Thank you Tophet's, for listening I am not very good with soccer but all I was begging Tophet's to do for 2years now, its to stop tempering with my bets and let me play like any other customer. Tempering with the screen every time when I am online, My stakes are less than a R100 but why I would be treated this way by Tophet's . This company would have a team that played during the day still available on the selection list and early this year when I noticed that I thank God because I could re-bet on known results and make the money I lost. Their screen could not allow me access but then I realized this was for their selected few to place bets. Live games will come on the screen with great odds and when trying to place a bet I was personally sidelined. This is sad for I have lost money on this betting site and some of my bet slips were tempered with. Sadly their Aaron would handle my 'queries' like another trash. I kept loosing on their site but was determine to correct this not only for me but all who would take their only money and bet. I approach Gambling board with this query and was asked to gather proof of which I am collecting screenshots. Most recently I wrote again to their Mr Know-it-all Aaron Modiba complaining and sending him screenshots of played games that were repeated throughout the night only for selected players to place bets but my letter was neglected. Aaron all I have been asking you to do is 'leave my bet slips alone, secondly 'stop tempering with my portal' . However, I am somehow relieved after my last review at least the portal is clear, I can place bets like everyone, fairly win or loose but after having unfairly loosing so much money. Top bets, please protect our bet slips, hire Agents that are compliant to handled bet slips
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Replies (0)A
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Anonymous
1 reviews | Active since Jan 2020
22 Dec 2025, 10:41
Topbets' Aaron Modiba learn the value of a client and stop bull*** clients please
Is Aaron Modiba, the owner of Topbets? Please if you have any excutive I can speak to please allow me to lodge a formal complain. Sure emails sent to your Aaron where ignored for he is bigger than Topbets and customers means nothing to him. Tanya, its okay you have tried . Topbets may I have please address one of your executive with all the proof I have unless you want me to write another review, displaying your dirty linen. Gambling board do take complains seriously. Topbets can I please talk to your knowledgeable Executive.
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
22 Dec 2025, 10:41
Topbets' Aaron Modiba learn the value of a client and stop bull*** clients please
Is Aaron Modiba, the owner of Topbets? Please if you have any excutive I can speak to please allow me to lodge a formal complain. Sure emails sent to your Aaron where ignored for he is bigger than Topbets and customers means nothing to him. Tanya, its okay you have tried . Topbets may I have please address one of your executive with all the proof I have unless you want me to write another review, displaying your dirty linen. Gambling board do take complains seriously. Topbets can I please talk to your knowledgeable Executive.
0
Replies (0)