PC
PartServe Channel Support
Claimed Business
PC
PartServe Channel Support
Claimed Business
42 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, PartServe Channel Support is drawing significant frustration from customers seeking warranty and out-of-warranty repairs on printers, laptops, and other electronics. A recurring theme is extended turnaround times stretching into months, with customers consistently mentioning poor communication, unanswered calls, and devices returned with the original fault unresolved or, in some cases, with new damage. Disputes over quotes, warranties, and refunds are common. A smaller group of customers report positive experiences, praising friendly consultants, smooth replacements, and individual staff who kept them updated and went the extra mile.
Performance(last 12 months):
Trustindex Rating
2.7TrustIndex
2.7
Review Distribution
1.6|42 Reviews
Jul '25 - Jun '26
Recent reviews (42)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
26 May 2026, 08:48
No Feedback or Records on my Collection Request Logged - JCR78502
I am extremely disappointed with the level of service I have received. I logged a collection request and made payment almost a week ago, yet I have received no feedback or communication from your company regarding the status of my request. Collection Request Logged - JCR78502 I have sent several emails and also contacted your office telephonically. During my call, I was informed that there was no work order assigned to my request. The person assisting me repeatedly placed me on hold and eventually disconnected the call. This is completely unacceptable and not the standard of service I would expect from a professional business. I request urgent feedback on the status of my collection request and an explanation for the lack of communication and poor customer service experienced thus far. I expect this matter to be resolved without further delay.
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Anonymous
1 reviews | Active since Jan 2020
26 May 2026, 08:48
No Feedback or Records on my Collection Request Logged - JCR78502
I am extremely disappointed with the level of service I have received. I logged a collection request and made payment almost a week ago, yet I have received no feedback or communication from your company regarding the status of my request. Collection Request Logged - JCR78502 I have sent several emails and also contacted your office telephonically. During my call, I was informed that there was no work order assigned to my request. The person assisting me repeatedly placed me on hold and eventually disconnected the call. This is completely unacceptable and not the standard of service I would expect from a professional business. I request urgent feedback on the status of my collection request and an explanation for the lack of communication and poor customer service experienced thus far. I expect this matter to be resolved without further delay.
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Anonymous
1 reviews | Active since Jan 2020
25 May 2026, 09:09
Pathetic customer support
I purchased 2 of these laptops. BOTH have broken, within warraty. 1 - laptop hinge broke. I logged a return on takealot who fetched the laptop. They then send it to Lenovo. Lenovo sends it to Partserve. PartServe did not repair the Hinge. They sent it back to me, broken. I had to log another return. This time PartServe repaired the hinge, but sent the laptop back with the incorrect charger and the laptop was admin locked. I now have to log another return, 2 - the trackpad stopped working. Same story - Log return > Lenovo > PartServe. Partserve sent it back to me unrepaired. I had to log another return. This back and forth has gone on since 02 February. Neither laptop works and i have spent R17k on both. Also, when they return it to me, i had to pay an IT company to reinstall all software again. Takelot and Lenovo refuse to refund me for the laptops. I am stuck with an endless back and forth hoping they get repaired.
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Anonymous
1 reviews | Active since Jan 2020
25 May 2026, 09:09
Pathetic customer support
I purchased 2 of these laptops. BOTH have broken, within warraty. 1 - laptop hinge broke. I logged a return on takealot who fetched the laptop. They then send it to Lenovo. Lenovo sends it to Partserve. PartServe did not repair the Hinge. They sent it back to me, broken. I had to log another return. This time PartServe repaired the hinge, but sent the laptop back with the incorrect charger and the laptop was admin locked. I now have to log another return, 2 - the trackpad stopped working. Same story - Log return > Lenovo > PartServe. Partserve sent it back to me unrepaired. I had to log another return. This back and forth has gone on since 02 February. Neither laptop works and i have spent R17k on both. Also, when they return it to me, i had to pay an IT company to reinstall all software again. Takelot and Lenovo refuse to refund me for the laptops. I am stuck with an endless back and forth hoping they get repaired.
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Anonymous
1 reviews | Active since Jan 2020
16 Apr 2026, 10:16
Unacceptable Delays
Really disappointed with the service from PartServe. Our printer has been unusable since November 2025. Technicians initially came out, identified the issue, and ordered the correct plate part, which was only installed on 25 February 2026. Even then, the job wasn’t completed because an additional sensor was needed. The printer was eventually collected on 20 March to install the sensor, but since then there has been no communication or feedback at all. I’ve had to follow up myself just to get a new job number. The lack of urgency, poor communication, and extended delays have been incredibly frustrating. I’m still waiting for an update and a clear ETA on when the printer will be repaired and returned. Would not recommend based on this experience.
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Anonymous
1 reviews | Active since Jan 2020
16 Apr 2026, 10:16
Unacceptable Delays
Really disappointed with the service from PartServe. Our printer has been unusable since November 2025. Technicians initially came out, identified the issue, and ordered the correct plate part, which was only installed on 25 February 2026. Even then, the job wasn’t completed because an additional sensor was needed. The printer was eventually collected on 20 March to install the sensor, but since then there has been no communication or feedback at all. I’ve had to follow up myself just to get a new job number. The lack of urgency, poor communication, and extended delays have been incredibly frustrating. I’m still waiting for an update and a clear ETA on when the printer will be repaired and returned. Would not recommend based on this experience.
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Anonymous
1 reviews | Active since Jan 2020
8 Apr 2026, 09:59
PART SERVE - NO SERVICE
Booked my Lenovo Laptop on the 10 March for repairs under warranty repairs . Told them the battery is not charging. Have tried communicating with them through their online repair site with no response or feedback. Have had 2 telephone calls with regards to getting a new battery and a quote...NO communication, No option but to cancel and take laptop somewhere else to get parts. No answer to when my laptop will be ready, the WORST service I have ever had from a company, I wish I had read the reviews before handing my computer in, this company should be ashamed that they are not upfront with the customers and tell them there is a service/parts problem.
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Anonymous
1 reviews | Active since Jan 2020
8 Apr 2026, 09:59
PART SERVE - NO SERVICE
Booked my Lenovo Laptop on the 10 March for repairs under warranty repairs . Told them the battery is not charging. Have tried communicating with them through their online repair site with no response or feedback. Have had 2 telephone calls with regards to getting a new battery and a quote...NO communication, No option but to cancel and take laptop somewhere else to get parts. No answer to when my laptop will be ready, the WORST service I have ever had from a company, I wish I had read the reviews before handing my computer in, this company should be ashamed that they are not upfront with the customers and tell them there is a service/parts problem.
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Anonymous
1 reviews | Active since Jan 2020
9 Mar 2026, 16:34
Poor workmanship/service
This review is pending the outcome of my query. To provide context I booked an Epson printer in for repair whilst under warranty. It was returned to me with an amazing list of new parts during the festive period however it failed to work and the exact issues persisted from before. Ethical or non ethical business practise - were the parts actually changed? Printer has been with Partserv since January and now the fault is mine as it now falls out of warranty period. Partserv went on further to confirm delays were created by Epson delay in approval. Epson denies any doing and goes onto confirm that issue lies with partner's - "Partserv" . Makro is in the dark and so am I?? I placed two calls to Partserv today requesting to speak to an authoritive figure but to no avail. Humbly awaiting a response. I just need the printer repaired as it was supposed to be, I think that's fair. JND44644
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Anonymous
1 reviews | Active since Jan 2020
9 Mar 2026, 16:34
Poor workmanship/service
This review is pending the outcome of my query. To provide context I booked an Epson printer in for repair whilst under warranty. It was returned to me with an amazing list of new parts during the festive period however it failed to work and the exact issues persisted from before. Ethical or non ethical business practise - were the parts actually changed? Printer has been with Partserv since January and now the fault is mine as it now falls out of warranty period. Partserv went on further to confirm delays were created by Epson delay in approval. Epson denies any doing and goes onto confirm that issue lies with partner's - "Partserv" . Makro is in the dark and so am I?? I placed two calls to Partserv today requesting to speak to an authoritive figure but to no avail. Humbly awaiting a response. I just need the printer repaired as it was supposed to be, I think that's fair. JND44644
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Anonymous
1 reviews | Active since Jan 2020
5 Mar 2026, 09:47
Terrible Service
Extremely poor service and very disappointing experience. Firstly, the switchboard operator seriously needs training in basic telephone etiquette. The way customers are spoken to over the phone is unprofessional and unacceptable. Secondly, I took my printer in for repairs on a Monday and paid the full amount upfront. At no point was any turnaround time communicated to me. The following Monday I called to check on the progress and was told that the printer had only been sent for repairs the previous Thursday, and that the turnaround time is approximately three days. I then called again on Thursday expecting the repairs to be completed, only to be told that the repairs were only starting that same day. This means the information given to customers is inconsistent and unreliable. The lack of communication, poor customer service, and misleading information is extremely frustrating. Customers deserve transparency and professionalism, especially when they have already paid for a service. I would strongly suggest improvements in customer communication, service management, and staff training.
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Anonymous
1 reviews | Active since Jan 2020
5 Mar 2026, 09:47
Terrible Service
Extremely poor service and very disappointing experience. Firstly, the switchboard operator seriously needs training in basic telephone etiquette. The way customers are spoken to over the phone is unprofessional and unacceptable. Secondly, I took my printer in for repairs on a Monday and paid the full amount upfront. At no point was any turnaround time communicated to me. The following Monday I called to check on the progress and was told that the printer had only been sent for repairs the previous Thursday, and that the turnaround time is approximately three days. I then called again on Thursday expecting the repairs to be completed, only to be told that the repairs were only starting that same day. This means the information given to customers is inconsistent and unreliable. The lack of communication, poor customer service, and misleading information is extremely frustrating. Customers deserve transparency and professionalism, especially when they have already paid for a service. I would strongly suggest improvements in customer communication, service management, and staff training.
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Anonymous
1 reviews | Active since Jan 2020
5 Mar 2026, 07:25
PART SERVE - NO SERVICE
Put in my Lenover Laptop on the 28th Ja n, paid the quote...have not heard a word from Partserve after many visits,telephone calls promises that ma agers would call...NO communication, No option to cancell, no answer to when my laptop will be ready, the WORST service I have ever had from a company, I wish I had read the reviews before handing my computer in,this company and Lenova should be ashamed that they are not upfront with the customers and tell them there is a service/parts problem.
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Anonymous
1 reviews | Active since Jan 2020
5 Mar 2026, 07:25
PART SERVE - NO SERVICE
Put in my Lenover Laptop on the 28th Ja n, paid the quote...have not heard a word from Partserve after many visits,telephone calls promises that ma agers would call...NO communication, No option to cancell, no answer to when my laptop will be ready, the WORST service I have ever had from a company, I wish I had read the reviews before handing my computer in,this company and Lenova should be ashamed that they are not upfront with the customers and tell them there is a service/parts problem.
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