Mia M

Unacceptable Delays

Really disappointed with the service from PartServe. Our printer has been unusable since November 2025. Technicians initially came out, identified the issue, and ordered the correct plate part, which was only installed on 25 February 2026. Even then, the job wasn’t completed because an additional sensor was needed. The printer was eventually collected on 20 March to install the sensor, but since then there has been no communication or feedback at all. I’ve had to follow up myself just to get a new job number. The lack of urgency, poor communication, and extended delays have been incredibly frustrating. I’m still waiting for an update and a clear ETA on when the printer will be repaired and returned. Would not recommend based on this experience.