Online Car Parts
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Online Car Parts is described overwhelmingly negatively. Customers consistently report paying for parts that never arrive, frozen bank accounts, refunds that never materialise, and complete communication breakdowns. A small minority report successful deliveries, but the dominant pattern is unfulfilled orders, ignored calls, emails and WhatsApp messages, and accusations of *****ulent conduct. Trust in the business has collapsed across the review window.
TrustIndex
1.9
NPS Score
-84
Recommended: Unlikely
Sep '25 - Aug '26
Based on recent customer reviews, Online Car Parts is described overwhelmingly negatively. Customers consistently report paying for parts that never arrive, frozen bank accounts, refunds that never materialise, and complete communication breakdowns. A small minority report successful deliveries, but the dominant pattern is unfulfilled orders, ignored calls, emails and WhatsApp messages, and accusations of *****ulent conduct. Trust in the business has collapsed across the review window.
The most common complaint about Online Car Parts, based on Hellopeter's AI analysis of recent customer reviews, is Communication & Aftercare. Customers describe total communication breakdowns: unanswered phones, ignored WhatsApps and emails, blocked numbers, and being placed on indefinite hold. Refund requests go unactioned for months. Named staff like Tracy, Francisca and Nadine are repeatedly cited as unreachable or evasive.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Nov 2024
Bought a part from this guys on the 12th of February 2026, Everytime I call they hang up the phone... I drove all the way from Vryburg to here...The So Called Leader, Boss or whoever the hell he might be threatens & tried to man handle me and even provoked me...What Nonsense! I used my brains instead of my emotions but has anyone ever Bought from Online Parts Strore and got their part? Maybe its just me🤔 I just needed my part or my Refund!!!
1 reviews | Active since Nov 2024
Bought a part from this guys on the 12th of February 2026, Everytime I call they hang up the phone... I drove all the way from Vryburg to here...The So Called Leader, Boss or whoever the hell he might be threatens & tried to man handle me and even provoked me...What Nonsense! I used my brains instead of my emotions but has anyone ever Bought from Online Parts Strore and got their part? Maybe its just me🤔 I just needed my part or my Refund!!!
1 reviews | Active since Oct 2022
The worst experience ever, do not buy from this company, since March 2026 i ordered a car part online, paid for it and delivery to my address, In April easter holidays came and passed not hearing from them, i called the company, calls are not answered only the annoying voice machine, March and April went by and now we in May, i finally got hold of them and asked to cancel my order as i no longer need it, i spoke to four different people from sales and finance, im still waiting for a refund that still i need to beg for, they keep telling me 7 to 14 days, 14 days has passed but nothing in my account, online car parts were the hell is my refund??????
1 reviews | Active since Oct 2022
The worst experience ever, do not buy from this company, since March 2026 i ordered a car part online, paid for it and delivery to my address, In April easter holidays came and passed not hearing from them, i called the company, calls are not answered only the annoying voice machine, March and April went by and now we in May, i finally got hold of them and asked to cancel my order as i no longer need it, i spoke to four different people from sales and finance, im still waiting for a refund that still i need to beg for, they keep telling me 7 to 14 days, 14 days has passed but nothing in my account, online car parts were the hell is my refund??????
1 reviews | Active since May 2026
Online car parts JHB This company sell car parts. They send the wrong parts .Then you send it back .Then they tell you it can't be found A month later they confirm they found it but someone else is also claiming a refund. You can't speak to a manager the WhatsApp correspondence is totally unexceptibiable it's been more than 6 months and now they don't even reply anymore .So you pay for the parts and twice for the courier to bring it and send it back and then no service Africa is linked to Clive Naidoo (General Manager) and Sandra Naidoo (Managing Director). Here are the contact details found: General Manager (Clive Naidoo): +***6 or LinkedIn profile. Managing Director (Sandra Naidoo): +27 83 508 ***X or +27 11 407 ***X. Main Office/Support Number: +***9 WhatsApp Contact: +***7 Email: *** Address: 1 Bond Street, Kensington B, Randburg, 2194, South Africa
1 reviews | Active since May 2026
Online car parts JHB This company sell car parts. They send the wrong parts .Then you send it back .Then they tell you it can't be found A month later they confirm they found it but someone else is also claiming a refund. You can't speak to a manager the WhatsApp correspondence is totally unexceptibiable it's been more than 6 months and now they don't even reply anymore .So you pay for the parts and twice for the courier to bring it and send it back and then no service Africa is linked to Clive Naidoo (General Manager) and Sandra Naidoo (Managing Director). Here are the contact details found: General Manager (Clive Naidoo): +***6 or LinkedIn profile. Managing Director (Sandra Naidoo): +27 83 508 ***X or +27 11 407 ***X. Main Office/Support Number: +***9 WhatsApp Contact: +***7 Email: *** Address: 1 Bond Street, Kensington B, Randburg, 2194, South Africa
1 reviews | Active since Aug 2016
I have ordered a steering damper on the 23/04/2025. It still shows order in process more than a year later. They do not answer calls or respond to any messages. This company is a ***** !
1 reviews | Active since Oct 2025
Plz if you can buy what you want else even at an expensive price do so and dont use this guys to avoid frustration...the number provided here is the real definition of useless and all the numbers they will provide There is no proper or working channel to communicate them...the only thing that work is payment option coz it only benefits them. Worse if someone that was helping you goes on leave so is your order and unfortunately you dont even know that someone.. Avoid them in all ways possible or good luck bringing yourself stress if you dont believe me
1 reviews | Active since Oct 2025
Plz if you can buy what you want else even at an expensive price do so and dont use this guys to avoid frustration...the number provided here is the real definition of useless and all the numbers they will provide There is no proper or working channel to communicate them...the only thing that work is payment option coz it only benefits them. Worse if someone that was helping you goes on leave so is your order and unfortunately you dont even know that someone.. Avoid them in all ways possible or good luck bringing yourself stress if you dont believe me
1 reviews | Active since Mar 2023
I received only 1 filter, but have ordered and paid for 2 filters!! Ordered and paid invoice IN053223 on 20/04/26. 30/04/26 received only 1 x filter although I ordered and paid for 2 x filters. Since 30/04/26 I have queried numerous time with no feedback / response !!! Will NEVER buy from online car parts again!!!!
1 reviews | Active since Mar 2023
I received only 1 filter, but have ordered and paid for 2 filters!! Ordered and paid invoice IN053223 on 20/04/26. 30/04/26 received only 1 x filter although I ordered and paid for 2 x filters. Since 30/04/26 I have queried numerous time with no feedback / response !!! Will NEVER buy from online car parts again!!!!
1 reviews | Active since Jun 2022
STAY FAR AWAY!! First they send me the wrong parts. They then promise to send the right parts and that will never happen. Then it's lie after lie... After a month and 2 weeks they say sorry can't find the part then promise a refund. Because of this BAD company my car is at the workshop for almost 2 months with no control arms. Still waiting for my refund... I will say it again STAY FAR AWAY. This company needs to close down!!
1 reviews | Active since Jun 2022
STAY FAR AWAY!! First they send me the wrong parts. They then promise to send the right parts and that will never happen. Then it's lie after lie... After a month and 2 weeks they say sorry can't find the part then promise a refund. Because of this BAD company my car is at the workshop for almost 2 months with no control arms. Still waiting for my refund... I will say it again STAY FAR AWAY. This company needs to close down!!
Online Car Parts has a TrustIndex of 1.9 out of 10 on Hellopeter, based on 159 reviews in the last 12 months. Hellopeter has tracked Online Car Parts across 636 total reviews. How is the TrustIndex calculated? →
