Refusal of refund

The worst experience ever, do not buy from this company, since March 2026 i ordered a car part online, paid for it and delivery to my address, In April easter holidays came and passed not hearing from them, i called the company, calls are not answered only the annoying voice machine, March and April went by and now we in May, i finally got hold of them and asked to cancel my order as i no longer need it, i spoke to four different people from sales and finance, im still waiting for a refund that still i need to beg for, they keep telling me 7 to 14 days, 14 days has passed but nothing in my account, online car parts were the hell is my refund??????