MF
Marquis Finance
Verified Business
MF
Scores reflect the Overall AI Score for each category
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Marquis Finance shows a sharply divided experience. A small group of customers praise specific named consultants for exceptional help, while the majority describe systemic failures around debit orders, communication, account accuracy and post-settlement processes. Frustration centres on unresponsive channels, incorrect debits, credit bureau errors and difficulty obtaining Natis documents after settlement, with several customers escalating to the ombudsman.
TrustIndex
3.9
Ranking
#18
in Loans & Credit
NPS Score
-37
Recommended: Unlikely
Jul '25 - Jun '26
Based on recent customer reviews, Marquis Finance shows a sharply divided experience. A small group of customers praise specific named consultants for exceptional help, while the majority describe systemic failures around debit orders, communication, account accuracy and post-settlement processes. Frustration centres on unresponsive channels, incorrect debits, credit bureau errors and difficulty obtaining Natis documents after settlement, with several customers escalating to the ombudsman.
The most common complaint about Marquis Finance, based on Hellopeter's AI analysis of recent customer reviews, is Communication & Responsiveness. Communication & Responsiveness (1.4) is the most damaging issue. Customers describe weeks or months of unanswered emails, calls cut off, live chat agents leaving conversations, and complaints escalated without follow-up. Many resort to HelloPeter as the only way to get a response.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
Exceptional Finance Company Great offer's on other products, Quick response, great interest rate, Customer service fantastic, read other reviews, personally no issues or bad feedback from them Would recommend 100%
1 reviews | Active since Jan 2020
Exceptional Finance Company Great offer's on other products, Quick response, great interest rate, Customer service fantastic, read other reviews, personally no issues or bad feedback from them Would recommend 100%
1 reviews | Active since Jan 2020
I have still not received the post-sale letter, despite the vehicle being sold beginning May as per your previous email as part of the voluntary surrender. What is the amount it was sold for? Why is payment due end of this month (the typical installment), if Marquis Finance cannot update their clients, even after the vehicle has been sold? What is going on???? I logged onto your online portal now. All sorts of changes have been made, without informing me. You stated a payment arrangement can be set up for the balance outstanding, yet you have not contacted me once regarding this, and a monthly fee of Rx amount has already been set in stone on your part, again without contacting me. What is wrong with your company???
1 reviews | Active since Jan 2020
I have still not received the post-sale letter, despite the vehicle being sold beginning May as per your previous email as part of the voluntary surrender. What is the amount it was sold for? Why is payment due end of this month (the typical installment), if Marquis Finance cannot update their clients, even after the vehicle has been sold? What is going on???? I logged onto your online portal now. All sorts of changes have been made, without informing me. You stated a payment arrangement can be set up for the balance outstanding, yet you have not contacted me once regarding this, and a monthly fee of Rx amount has already been set in stone on your part, again without contacting me. What is wrong with your company???
1 reviews | Active since Jan 2020
Lost enatis form. I settled my vehicle's finance on 29 April 2026 afetr obtaining a quatoation from Marquis Fiance on 28 April 2026 of the amount which I had to settle. No discount on early settlement was given.. You would think that by now I would have my enatis vehicle registration document on 25 May 2026?. Nobody contacted me to request if I would l like my enatis form? Only on the 14th of May did I get a letter from Marquis Finance that my account has been settled. On 7 May I app**** for the enatis form. I paid a fee of R586.70 to obtain me enatis form the fee also include a courier change to send the document to me. First their bank account number does not work, so when I phoned Marquis Finance, they said I must pay it into another bank account number. Only after 5 days on 11 May 2026 do I get a reply from Mofedile Sephan of Marquis Finance that the the enatis documents will be send via DSV Couriers. Now another 14 days and I still do not have my enatis document (I sold the vehicle on 28 Aprtil, 27 days ago) and the new owner cannot register the car in his name. Who is responsible for insurance claims in case the car is an accident. Will Marquis Finance's Insurance settle any such accidents? This morning on 25 May 2026 I phoned Marquis Finance, they cannot tell me where I can find my enatis document. I do not recommend financing your vehicle via Marquis Finance. I bought a vehicle from We-Buy-Cars and together took out Finance with Marquis Finance - two partners in crime - do not use them. Must I obtain legal advice or go to the newspapers? Who will pay for the costs to re-register the vehicle in my name, who will pay for the costs the new owner of the vehicle must incur to register the vehicle in his name, my main concern is that the vehicle is no longer insured, I want to show on record that Marquis Finance will be hold accountable if they do not immediately attend to the lost enatis document.
1 reviews | Active since Jan 2020
Lost enatis form. I settled my vehicle's finance on 29 April 2026 afetr obtaining a quatoation from Marquis Fiance on 28 April 2026 of the amount which I had to settle. No discount on early settlement was given.. You would think that by now I would have my enatis vehicle registration document on 25 May 2026?. Nobody contacted me to request if I would l like my enatis form? Only on the 14th of May did I get a letter from Marquis Finance that my account has been settled. On 7 May I app**** for the enatis form. I paid a fee of R586.70 to obtain me enatis form the fee also include a courier change to send the document to me. First their bank account number does not work, so when I phoned Marquis Finance, they said I must pay it into another bank account number. Only after 5 days on 11 May 2026 do I get a reply from Mofedile Sephan of Marquis Finance that the the enatis documents will be send via DSV Couriers. Now another 14 days and I still do not have my enatis document (I sold the vehicle on 28 Aprtil, 27 days ago) and the new owner cannot register the car in his name. Who is responsible for insurance claims in case the car is an accident. Will Marquis Finance's Insurance settle any such accidents? This morning on 25 May 2026 I phoned Marquis Finance, they cannot tell me where I can find my enatis document. I do not recommend financing your vehicle via Marquis Finance. I bought a vehicle from We-Buy-Cars and together took out Finance with Marquis Finance - two partners in crime - do not use them. Must I obtain legal advice or go to the newspapers? Who will pay for the costs to re-register the vehicle in my name, who will pay for the costs the new owner of the vehicle must incur to register the vehicle in his name, my main concern is that the vehicle is no longer insured, I want to show on record that Marquis Finance will be hold accountable if they do not immediately attend to the lost enatis document.
1 reviews | Active since Jan 2020
I'm so disappointed with marquis finance they financed me for the car and I always pay on time never missed payment but the credit keep increasing when I try to complan they keep me on the line till I drop the call😒
1 reviews | Active since Jan 2020
I'm so disappointed with marquis finance they financed me for the car and I always pay on time never missed payment but the credit keep increasing when I try to complan they keep me on the line till I drop the call😒
1 reviews | Active since Jan 2020
I receive a presale letter on 25th March for a vehicle I voluntarily surrendered. I requested a detailed statement from you on the 25th of April, which you are legally obliged to provide. You did not bother replying to my email, nor send me the statement. It is now the 11th of May. I have received no further communication regarding the auction nor sale of the vehicle, and it seems you are buying time. Surely there is a time-period which you must adhere to get the vehicle sold as soon as possible? Or does this not count for Marquis Finance? Why is nobody responding to my emails?? I expect a call within today to find out what is going on. Phoning you is useless.
1 reviews | Active since Jan 2020
I receive a presale letter on 25th March for a vehicle I voluntarily surrendered. I requested a detailed statement from you on the 25th of April, which you are legally obliged to provide. You did not bother replying to my email, nor send me the statement. It is now the 11th of May. I have received no further communication regarding the auction nor sale of the vehicle, and it seems you are buying time. Surely there is a time-period which you must adhere to get the vehicle sold as soon as possible? Or does this not count for Marquis Finance? Why is nobody responding to my emails?? I expect a call within today to find out what is going on. Phoning you is useless.
1 reviews | Active since Jan 2020
Request a finance installment on the 15th of the month, and Marquis started the contract on the first. I can only change it after the first payment. First payment done, and I want to change the installment penalty that is charged for the rest of the contract term
1 reviews | Active since Jan 2020
Request a finance installment on the 15th of the month, and Marquis started the contract on the first. I can only change it after the first payment. First payment done, and I want to change the installment penalty that is charged for the rest of the contract term
Marquis Finance scores 1.6 out of 5 on Hellopeter's AI analysis of service quality in Loans & Credit, compared to the Loans & Credit industry average of 2.2. Their strongest theme is Loan Application (2.2); their weakest is Communication (1.1). The top AI-rated Loans & Credit business on Hellopeter is Gold Capital (4.8). How is the AI Score calculated? →
Marquis Finance has a TrustIndex of 3.9 out of 10 on Hellopeter, based on 176 reviews in the last 12 months. Hellopeter has tracked Marquis Finance across 679 total reviews. How is the TrustIndex calculated? →