Active since Sep 2016
111
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111 reviews2 weeks ago
No Contact With Clients
I have still not received the post-sale letter, despite the vehicle being sold beginning May as per your previous email as part of the voluntary surrender. What is the amount it was sold for? Why is payment due end of this month (the typical installment), if Marquis Finance cannot update their clients, even after the vehicle has been sold? What is going on???? I logged onto your online portal now. All sorts of changes have been made, without informing me. You stated a payment arrangement can be set up for the balance outstanding, yet you have not contacted me once regarding this, and a monthly fee of Rx amount has already been set in stone on your part, again without contacting me. What is wrong with your company???
4 replies
1 month ago
No Communication from Marquis Finance
I receive a presale letter on 25th March for a vehicle I voluntarily surrendered. I requested a detailed statement from you on the 25th of April, which you are legally obliged to provide. You did not bother replying to my email, nor send me the statement. It is now the 11th of May. I have received no further communication regarding the auction nor sale of the vehicle, and it seems you are buying time. Surely there is a time-period which you must adhere to get the vehicle sold as soon as possible? Or does this not count for Marquis Finance? Why is nobody responding to my emails?? I expect a call within today to find out what is going on. Phoning you is useless.
1 reply
1 month ago
Shanelle Has 'Other Queries To Attend To'
Good day, I would like to lay a complaint against your employee Shanelle, who manages the Whatsapp line. She was unwilling to assist me regarding my parcel, when I asked where the parcel is as it needs to be delivered before 15h00 as our company closes then. It had been out on delivery since 06h22 this morning. Instead of trying to contact the driver, she ignored my messages and when asking her why her replies are taking so long and she is so rude, she simply stated 'I have other queries to also attend to'. When telling her I am going to report her, she responded 'no problem'. This is a major issue for me, as someone with that sort of attitude should not be working in customer service, yet alone with other people. I expect feedback regarding action taken against this employee of yours, who is simply doing their job for a paycheck at the end of the month. Cara Meere
0 replies
1 month ago
Arrogant Karabo Works At SkyNet
I ordered from WW and Skynet was supposed to deliver the parcel. Your drivers are extremely arrogant, namely Karabo, who was supposed to deliver the parcel today. Head Office even stated he has an attitude and he is 'doing me a favour' by delivering. How is this allowed by this level of employee at your company? How can a delivery driver decide what job he wants to do and what not?
0 replies
1 month ago
Atrocious partnership with courier company for online orders
The shipping company (namely M24 Logistics), which you use for shipping should be looked at in detail and reconsidered. You state that deliveries do not take place over weekends, nor public holidays, yet they rocked up over the weekend at a company address and did not deliver, as the business was closed. Today, the parcel is out for delivery again since 08h00, yet the driver cannot be reached and the parcel has still not been delivered. Bradd Preston at M24 Logistics is also of no help as I have emailed him numerous times, to which he is simply not bothering to reply. This M24 Logistics does not even have a phone number to contact! Why are you in partnership with them???
0 replies
1 month ago
Refusing to honour payment arrangement
On 2nd April, I made an arrangement to pay R340.04 on my Finchoice account per month, until the account is settled. I received confirmation from Nimble on this matter/arrangement via Whatsapp. Since then, someone at Nimble has once again *****ulently cancelled this arrangement and this full amount is now due. The person on Whatsapp with whom I am currently in conversation with is refusing that the arrangement was ever entered into, despite evidence being presented to her. Why are you treading on such thin ice regarding Consumer Rights and the Ombudsman? The chat session has also now been closed, without my consent or resolving of the matter.
1 reply
2 months ago
Standard Bank/Marquis Finance ********* Practice
I sent through all the relevant documents for a voluntary surrender of a vehicle on 24th Feb 2026. ONE MONTH later, you sent me a pre-sale letter. One month.... To this day, I have had no further feedback regarding the vehicle. What is the progress regarding this matter? Has the vehicle been sold? Is it still being stored? I cannot pay for storage fees indefinitely! And you are making it extremely difficult for me due to the extreme lack of communication from your side. This is ********* practice. The reason for me having surrendered the vehicle, is due to me not financially being able to pay the premiums any longer. Now, due to lack of urgency from your side, I still need to pay the monthly installment, pay for storage costs, AND pay the balance owing since the vehicle is valued at a price lower than the fees I owe. What is going on with Standard Bank? Your reputation is already at stake, after the ***** case of Dr Anele Mngadi Hammond. How is what you are doing (or failing to do) ethical practice? Cara Meere
1 reply
2 months ago
Finance cannot do their jobs
I accidentally paid my payment arrangement premium into my Wonga account instead of Finchoice. There was a credit on my Wonga account as a result and I asked that the funds be allocated to Finchoice. It was promised this would be done. I am receiving numerous calls from Nimble now daily to say I did not pay and account is in arrears. Today, when checking, the credit has disappeared from the Wonga account, but balance on Finchoice has remained unchanged. Where did these funds disappear to? Carlynn Williams was supposed to assist me in this matter, which she has clearly not done. In the meantime, I am being billed for every call you make to me! This better be sorted by COB on 7 April.
2 replies
2 months ago
Cancelled policy, still being debited
I had my vehicle insurance cancelled on the 11th of March. I received a confirmation of cancellation letter from ABSA. Payments are forward-dated, yet no refund is due to me? To this day, I have not received my pro-rata refund. Also, this morning, they debited an amount of R762.82 from my account, yet the policy was only R515.31. Why are you debiting my account if nothing is insured with you and clear instruction was given to cancel? My has my refund also not been processed?? *****ulent company. Will never recommend to anyone. This needs to be sorted out withing today.
1 reply
4 months ago
Premiums paid, no hospital cover!
My mom was admitted to Unitas on the 29th of Nov 2025. She was there until she passed on the 21st of Dec 2025. Today I get a bill from Unitas for over R600,000.00! Why am I paying Discovery if there are not hospital benefits on the Essential Smart Plan??? You better get back to me asap. I am furious. You can gladly explain to the hospital that I will not be paying any of the fees 'due'. Your Whatsapp system to chat is also pathetic and evem if you reach an agent, you do not even have time to press 1 to chat to them, then you are back in the queue.
4 replies
Review Distribution
5 Star
4 (3.6036036036036037%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (0.9009009009009009%)
1 Star
106 (95.49549549549549%)