Lift Airlines
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Lift Airlines shows a deeply polarised customer experience profile. Standout individual staff like Mamello, Conroy, Thami, and Michelle deliver memorable service, yet recurring failures around flight delays, refund refusal, baggage damage, and unresponsive complaint channels dominate negative feedback. Customers repeatedly cite the WhatsApp-only support model and rigid wallet/voucher policies as core sources of frustration that erode trust in the brand.
TrustIndex
2.7
NPS Score
-73
Recommended: Unlikely
Sep '25 - Aug '26
Based on recent customer reviews, Lift Airlines shows a deeply polarised customer experience profile. Standout individual staff like Mamello, Conroy, Thami, and Michelle deliver memorable service, yet recurring failures around flight delays, refund refusal, baggage damage, and unresponsive complaint channels dominate negative feedback. Customers repeatedly cite the WhatsApp-only support model and rigid wallet/voucher policies as core sources of frustration that erode trust in the brand.
The most common complaint about Lift Airlines, based on Hellopeter's AI analysis of recent customer reviews, is Customer Service & Travel Expertise. Service is highly inconsistent. Named staff like Mamello, Conroy, Thami, Nicola, and Anele earn glowing praise for warmth and professionalism, but many reviews describe rude, dismissive frontline staff, unhelpful managers, and counter agents who refuse reasonable assistance to families, elderly, and disabled passengers.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Aug 2015
I had my funds on Lift Airlines ewallet and they told me I can't access my hard earned money not even an update about it,hence I was never given an option to obtained my money they only said it will be saved on ewallet for future dates and now is my future date and they don't want to give me my money(how many people were ****med by Lift Airlines) When I attempted to request for a refund , I was informed that I would not be entitled to a refund and that a voucher would be issued instead. I was not given the option to choose between a refund and a voucher . Hence why I’m shocked that I don’t not have the voucher as it was forced upon me , I was told the money which I supposed to receive would be safe in the ewallet. How do you give me a deadline for my own money , why did the company refuse to refund me back my money that I worked for? Can I please speak to the person in charge because this is highly unacceptable I did not win the voucher I basically forcibly paid for it
1 reviews | Active since Aug 2015
I had my funds on Lift Airlines ewallet and they told me I can't access my hard earned money not even an update about it,hence I was never given an option to obtained my money they only said it will be saved on ewallet for future dates and now is my future date and they don't want to give me my money(how many people were ****med by Lift Airlines) When I attempted to request for a refund , I was informed that I would not be entitled to a refund and that a voucher would be issued instead. I was not given the option to choose between a refund and a voucher . Hence why I’m shocked that I don’t not have the voucher as it was forced upon me , I was told the money which I supposed to receive would be safe in the ewallet. How do you give me a deadline for my own money , why did the company refuse to refund me back my money that I worked for? Can I please speak to the person in charge because this is highly unacceptable I did not win the voucher I basically forcibly paid for it
1 reviews | Active since Jul 2014
Lift *****s money! I have emails of them sending me travel confirmation for tomorrow when I tried to check.in and used WhatsApp to converse they said I changed my booking. How? How did I change my booking when I couldn't get confirmation. And no payment was made fornthe booking change? And why am I being prompted to manage my booking for may 13th when I am allegedly meant to travel towards the end of June? On top.of that they have summoned up two different amounts,one that I must pay if I wish to travel on my original date ( the date they keep prompting me to check in on) and the date that their system allegedly accepted my date change without confirmation. I urge everyone thinking if traveling with Lift to not even think of searching for date changes. They are running a ponzy scheme. I know for a fact that they did NOT confirm travel date changes as even their system is prompting me to travel tomorrow, my original unchanged date.
1 reviews | Active since Jul 2014
Lift *****s money! I have emails of them sending me travel confirmation for tomorrow when I tried to check.in and used WhatsApp to converse they said I changed my booking. How? How did I change my booking when I couldn't get confirmation. And no payment was made fornthe booking change? And why am I being prompted to manage my booking for may 13th when I am allegedly meant to travel towards the end of June? On top.of that they have summoned up two different amounts,one that I must pay if I wish to travel on my original date ( the date they keep prompting me to check in on) and the date that their system allegedly accepted my date change without confirmation. I urge everyone thinking if traveling with Lift to not even think of searching for date changes. They are running a ponzy scheme. I know for a fact that they did NOT confirm travel date changes as even their system is prompting me to travel tomorrow, my original unchanged date.
1 reviews | Active since Aug 2017
Flew from Durban to Johannesburg yesterday with lift,purchased a brand new car clutch kit which was sealed,lift refused to let me take it as carry on stating that it is not allowed yet it is not listed on items not allowed,the counter staff ****h was very rude and spoke to me anyhow and called her manager who also was siding with her after me stating to the manager that they can open the box which was small to confirm if the part was new and the receipt was also in the box,he refused and stated that it was not allowed even after I informed him that the items was not classified as hazardous or flamable or dangerous,he did not even take not or apologise regarding the counter staff, ****h's rude behaviour and when I told him I was going to post a negative review he stated go for it.Will never use this useless airline again with rude staff,I was then told they would keep this part till the following day 14:00 where if it is not collected will be destroyed.
1 reviews | Active since Aug 2017
Flew from Durban to Johannesburg yesterday with lift,purchased a brand new car clutch kit which was sealed,lift refused to let me take it as carry on stating that it is not allowed yet it is not listed on items not allowed,the counter staff ****h was very rude and spoke to me anyhow and called her manager who also was siding with her after me stating to the manager that they can open the box which was small to confirm if the part was new and the receipt was also in the box,he refused and stated that it was not allowed even after I informed him that the items was not classified as hazardous or flamable or dangerous,he did not even take not or apologise regarding the counter staff, ****h's rude behaviour and when I told him I was going to post a negative review he stated go for it.Will never use this useless airline again with rude staff,I was then told they would keep this part till the following day 14:00 where if it is not collected will be destroyed.
1 reviews | Active since Jul 2020
I was deeply disappointed by the way I was treated by Lift airline consultant at the Cape Town international Airport. The consultant displayed a lack of professionalism and poor interpersonal skills, which made the interaction unnecessarily unpleasant. I felt disrespected and not treated with the level of courtesy expected from your staff. While I understand that policies and procedures must be followed, the manner in which they are communicated to customers is equally important. Unfortunately, this was not the case during my experience. I trust that this matter will be addressed, and that your staff will be further capacitated with the necessary customer service and communication skills to ensure a more respectful and professional experience for all passengers.
1 reviews | Active since Jul 2020
I was deeply disappointed by the way I was treated by Lift airline consultant at the Cape Town international Airport. The consultant displayed a lack of professionalism and poor interpersonal skills, which made the interaction unnecessarily unpleasant. I felt disrespected and not treated with the level of courtesy expected from your staff. While I understand that policies and procedures must be followed, the manner in which they are communicated to customers is equally important. Unfortunately, this was not the case during my experience. I trust that this matter will be addressed, and that your staff will be further capacitated with the necessary customer service and communication skills to ensure a more respectful and professional experience for all passengers.
1 reviews | Active since Dec 2022
Airplane broke down and the flight got delayed for over an hour.. im never booking this airline if its not late its broken there’s always something about lift.. if you want a peace of mind NEVER BOOK THIS FLIGHT .. they don’t even deserve 1 star rating
1 reviews | Active since Dec 2022
Airplane broke down and the flight got delayed for over an hour.. im never booking this airline if its not late its broken there’s always something about lift.. if you want a peace of mind NEVER BOOK THIS FLIGHT .. they don’t even deserve 1 star rating
1 reviews | Active since Mar 2009
I had booked a flight on Lift and realized after about two hours that I had booked the incorrect dates. I contacted them and within 5 minutes they had changed the booking for the new dates, at no cost.
1 reviews | Active since Mar 2009
I had booked a flight on Lift and realized after about two hours that I had booked the incorrect dates. I contacted them and within 5 minutes they had changed the booking for the new dates, at no cost.
Lift Airlines has a TrustIndex of 2.7 out of 10 on Hellopeter, based on 61 reviews in the last 12 months. Hellopeter has tracked Lift Airlines across 482 total reviews. How is the TrustIndex calculated? →
