Jaguar Land Rover South Africa
Verified Business
Jaguar Land Rover South Africa
Verified Business
22 Reviews (last 12 months)
Responds in 222h 57m
AI Review Summary
Based on recent customer reviews, Jaguar Land Rover South Africa is facing significant customer experience challenges. Owners consistently raise concerns about unresolved mechanical faults, repeated breakdowns on Defender and Discovery models, and lengthy delays in sourcing parts from the UK. A recurring theme is poor communication from dealerships and head office, with customers reporting unanswered escalations, denied warranty claims, and no courtesy vehicles during extended workshop stays. Isolated positive experiences highlight individual staff at N1 City who showed professionalism and genuine helpfulness, suggesting service quality varies sharply by branch and individual.
Performance(last 12 months):
TrustIndex
2.8
Ranking
#167
in Automotive
NPS Score
-94
Recommended: Unlikely
Review Distribution
1.2|22 Reviews
Jul '25 - Jun '26
Recent reviews (22)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
25 May 2026, 11:48
Land Rover South Africa -Robbing customers..
We purchased the vehicle directly from them in 2021, and all service work under the motor plan was completed through their authorised centre. Issues began to arise in 2025. There is a particular service consultant, Mr Morne, whose approach appeared to be intended to cause frustration. The vehicle developed an unusual noise, and despite multiple visits—over four times—they persisted in asserting that there was no fault with the vehicle. It was only after we raised concerns with Land Rover that the issue was addressed, revealing that the brake pads had developed cracks. In December, the vehicle indicated a major service requirement, despite the mileage being approximately 94,000 miles. We were advised to wait until January, which we did. Subsequently, we were told to bring the vehicle in March since it had not yet reached 100,000 miles. We took the vehicle in March, and then they requested us to return it in April. We were abroad during April; upon our return and subsequent booking, we were informed that the vehicle was now out of warranty. Land Rover should have removed the major service warning while the vehicle was still under warranty; however, this was not done. It appears that Land Rover acted in a manner that disadvantaged us, possibly influenced by concerns related to the dealership Lazarus Motors.
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
25 May 2026, 11:48
Land Rover South Africa -Robbing customers..
We purchased the vehicle directly from them in 2021, and all service work under the motor plan was completed through their authorised centre. Issues began to arise in 2025. There is a particular service consultant, Mr Morne, whose approach appeared to be intended to cause frustration. The vehicle developed an unusual noise, and despite multiple visits—over four times—they persisted in asserting that there was no fault with the vehicle. It was only after we raised concerns with Land Rover that the issue was addressed, revealing that the brake pads had developed cracks. In December, the vehicle indicated a major service requirement, despite the mileage being approximately 94,000 miles. We were advised to wait until January, which we did. Subsequently, we were told to bring the vehicle in March since it had not yet reached 100,000 miles. We took the vehicle in March, and then they requested us to return it in April. We were abroad during April; upon our return and subsequent booking, we were informed that the vehicle was now out of warranty. Land Rover should have removed the major service warning while the vehicle was still under warranty; however, this was not done. It appears that Land Rover acted in a manner that disadvantaged us, possibly influenced by concerns related to the dealership Lazarus Motors.
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Replies (1)A
Anonymous
1 reviews | Active since Jan 2020
21 May 2026, 10:39
No support to remove previous owner with full access to your car after a year!!!!
I have been struggling for a year to remove the previous owner from my car control center and have been trying to get hold of the InControl support without avail. There is no support is SA for jaguar and please know that the car is ok but not worth the price when it comes to any support. You will only realize this when it's to late.
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Anonymous
1 reviews | Active since Jan 2020
21 May 2026, 10:39
No support to remove previous owner with full access to your car after a year!!!!
I have been struggling for a year to remove the previous owner from my car control center and have been trying to get hold of the InControl support without avail. There is no support is SA for jaguar and please know that the car is ok but not worth the price when it comes to any support. You will only realize this when it's to late.
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Anonymous
1 reviews | Active since Jan 2020
14 May 2026, 06:35
Do not ever buy a car from this place.
I really really regret buying a new range rover evogue still under warranty. I regret not reading the bad reviews about this place. I regret taking my car to land rover constantia, I regret buying this car from Tshepo in land rover ballito. I need to replace my tires, struggling to get my number plates, my car has been at the work shop longer than I actually had it. Always came back and all that was done was it was washed, noise by my front wheel still there, car was at land rover constantia for over a month, went to go collect it and it was exactly the same, fog in the back light, went to go take it to be replaced with a new one, and a week later…nothing was done, my 5 year warranty expired on monday. and I paid 700k for this car. My biggest regret to date is this car.
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Anonymous
1 reviews | Active since Jan 2020
14 May 2026, 06:35
Do not ever buy a car from this place.
I really really regret buying a new range rover evogue still under warranty. I regret not reading the bad reviews about this place. I regret taking my car to land rover constantia, I regret buying this car from Tshepo in land rover ballito. I need to replace my tires, struggling to get my number plates, my car has been at the work shop longer than I actually had it. Always came back and all that was done was it was washed, noise by my front wheel still there, car was at land rover constantia for over a month, went to go collect it and it was exactly the same, fog in the back light, went to go take it to be replaced with a new one, and a week later…nothing was done, my 5 year warranty expired on monday. and I paid 700k for this car. My biggest regret to date is this car.
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Anonymous
1 reviews | Active since Jan 2020
30 Apr 2026, 11:28
Navigation Not Working – No Response
I recently took my vehicle for a service at Jaguar Land Rover Bryanston. I reported that my in-car navigation system is not working despite my subscription showing as active on the app. There is no option to activate or update navigation in the vehicle, making the system unusable. I have followed up with the dealership, but I’ve received no feedback from JLR Head Office and no resolution. It is unacceptable to have a vehicle under maintenance plan with a non-functioning core feature and then provide zero support or communication to resolve it. I also refuse to pay for a service when the issue is clearly on JLR side. Expected resolution: 1) Immediate fix of the navigation system 2) Urgent feedback from JLR Head Office 3) Confirmation that I will not be charged for resolution when the issue is on JLR side. This lack of response from a premium brand is extremely disappointing and needs urgent attention.
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Anonymous
1 reviews | Active since Jan 2020
30 Apr 2026, 11:28
Navigation Not Working – No Response
I recently took my vehicle for a service at Jaguar Land Rover Bryanston. I reported that my in-car navigation system is not working despite my subscription showing as active on the app. There is no option to activate or update navigation in the vehicle, making the system unusable. I have followed up with the dealership, but I’ve received no feedback from JLR Head Office and no resolution. It is unacceptable to have a vehicle under maintenance plan with a non-functioning core feature and then provide zero support or communication to resolve it. I also refuse to pay for a service when the issue is clearly on JLR side. Expected resolution: 1) Immediate fix of the navigation system 2) Urgent feedback from JLR Head Office 3) Confirmation that I will not be charged for resolution when the issue is on JLR side. This lack of response from a premium brand is extremely disappointing and needs urgent attention.
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Anonymous
1 reviews | Active since Jan 2020
23 Apr 2026, 15:15
inferior workmanship and financial prejudice and failure of duty of care
I have serious dissatisfaction with the service I have received from Land Rover Centurion, and I request intervention from Jaguar Land Rover South Africa. 1. DENIAL OF WARRANTY SERVICE — MAJOR SERVICE My vehicle was due for its 5-year major service. This service was denied on the basis that I had not reached the 90 000 km mileage threshold. However, the 5-year period had lapsed, meaning I was excluded from warranty coverage purely because of a mileage criterion outside my control. As a result, I was compelled to pay R21 384.43 out of my own pocket for a service that should have been covered — within months of the warranty period expiring. This outcome is inequitable. A client who drives less should not be penalised and left financially exposed simply because they did not accumulate sufficient mileage. 2. PROP SHAFT REPLACEMENT — UNSATISFACTORY WORKMANSHIP AND VEHICLE HANDOVER I paid R36 133.51 for the replacement of the prop shaft. When the vehicle was returned to me, I found it: - Dirty and dusty, as though it had been left parked outside for the duration of the repair; - Not cleaned or prepared for collection, as any professional dealership should ensure; - Still displaying active warning lights on the dashboard. I was advised that the warning lights would self-correct once the battery was replaced. I subsequently replaced the battery independently at my own cost. The warning lights did not self-correct. Furthermore, no proper post-repair vehicle inspection or road test was conducted — a basic standard of care that Land Rover Centurion failed to uphold. This is unacceptable at any price point, let alone at the amounts I have been charged. 3. RETURN OF VEHICLE AND NEW QUOTE OF R91 452.66 After the warning lights failed to clear, I was compelled to return the vehicle. I have now been quoted R91 452.66 for what appears to be a Power Transfer Unit (PTU) problem. I am deeply concerned that: - This issue may have been present during the previous repair and was missed or overlooked due to the failure to conduct proper diagnostics and road testing; - The lack of proper testing, combined with the unresolved warning lights, may have contributed to or worsened this condition; - I am once again being asked to absorb a substantial cost that may be a consequence of the dealership's own shortcomings SUMMARY OF FINANCIAL EXPOSURE • Major service (Nov 2025): R21 384.43 • Prop shaft replacement: R36 133.51 • Battery replacement (independent) • PTU repair quoted: R91 452.66 • TOTAL (excl. battery): R148 970.60
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Anonymous
1 reviews | Active since Jan 2020
23 Apr 2026, 15:15
inferior workmanship and financial prejudice and failure of duty of care
I have serious dissatisfaction with the service I have received from Land Rover Centurion, and I request intervention from Jaguar Land Rover South Africa. 1. DENIAL OF WARRANTY SERVICE — MAJOR SERVICE My vehicle was due for its 5-year major service. This service was denied on the basis that I had not reached the 90 000 km mileage threshold. However, the 5-year period had lapsed, meaning I was excluded from warranty coverage purely because of a mileage criterion outside my control. As a result, I was compelled to pay R21 384.43 out of my own pocket for a service that should have been covered — within months of the warranty period expiring. This outcome is inequitable. A client who drives less should not be penalised and left financially exposed simply because they did not accumulate sufficient mileage. 2. PROP SHAFT REPLACEMENT — UNSATISFACTORY WORKMANSHIP AND VEHICLE HANDOVER I paid R36 133.51 for the replacement of the prop shaft. When the vehicle was returned to me, I found it: - Dirty and dusty, as though it had been left parked outside for the duration of the repair; - Not cleaned or prepared for collection, as any professional dealership should ensure; - Still displaying active warning lights on the dashboard. I was advised that the warning lights would self-correct once the battery was replaced. I subsequently replaced the battery independently at my own cost. The warning lights did not self-correct. Furthermore, no proper post-repair vehicle inspection or road test was conducted — a basic standard of care that Land Rover Centurion failed to uphold. This is unacceptable at any price point, let alone at the amounts I have been charged. 3. RETURN OF VEHICLE AND NEW QUOTE OF R91 452.66 After the warning lights failed to clear, I was compelled to return the vehicle. I have now been quoted R91 452.66 for what appears to be a Power Transfer Unit (PTU) problem. I am deeply concerned that: - This issue may have been present during the previous repair and was missed or overlooked due to the failure to conduct proper diagnostics and road testing; - The lack of proper testing, combined with the unresolved warning lights, may have contributed to or worsened this condition; - I am once again being asked to absorb a substantial cost that may be a consequence of the dealership's own shortcomings SUMMARY OF FINANCIAL EXPOSURE • Major service (Nov 2025): R21 384.43 • Prop shaft replacement: R36 133.51 • Battery replacement (independent) • PTU repair quoted: R91 452.66 • TOTAL (excl. battery): R148 970.60
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Anonymous
1 reviews | Active since Jan 2020
8 Apr 2026, 16:36
Pathetic service and quality. Never buy a landrover
Posting on behalf of my father in law I never thought I would have to take this to social media, but after more than 2 years of trying to resolve this privately, I feel I have no choice left. I am the owner of a Land Rover Discovery 3.0L TDV6, and since mid-2024 I have been dealing with ongoing and repeated mechanical issues that have never been properly resolved. This has included: • multiple breakdowns linked to the same cam pulley • extensive repair work, including major engine rebuilds • the vehicle being off the road for extended periods of time • repairs that did not last, including one instance where the vehicle broke down again just 2 days after being returned • ongoing back-and-forth between repairers, the dealership, and Jaguar Land Rover South Africa with no accountability and virtually no communication Despite all of this: • I have continued paying for the vehicle • I have paid significant amounts towards repairs and vehicle hire • I have had no choice but to purchase a replacement vehicle as my Land Rover Discovery has been in parts since the 27 November 2025 • I have made every effort to resolve this matter privately and professionally What has made this so much harder is that this has not just been about a vehicle or repair bills, it has been about my family’s safety. My Land Rover Discovery has broken down multiple times with my family in the car, leaving us in stressful and worrying situations that no family should have to experience in a vehicle that is meant to be reliable and safe. A vehicle should give you confidence and peace of mind, especially when your family is with you. Unfortunately, this experience has done the complete opposite. What makes this even more disappointing is that this has all happened with a brand that is known for its reputation and premium positioning. I have tried every avenue to resolve this privately. I am now sharing this publicly because I believe this situation deserves attention. Everything shared here is based on documented correspondence, repair history, invoices, and my personal experience. At this stage, I am simply asking for a fair resolution, accountability, and for this matter to be properly addressed. If this reaches the right people, I hope something can finally be done. If you feel this deserves attention, I would appreciate you sharing.
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
8 Apr 2026, 16:36
Pathetic service and quality. Never buy a landrover
Posting on behalf of my father in law I never thought I would have to take this to social media, but after more than 2 years of trying to resolve this privately, I feel I have no choice left. I am the owner of a Land Rover Discovery 3.0L TDV6, and since mid-2024 I have been dealing with ongoing and repeated mechanical issues that have never been properly resolved. This has included: • multiple breakdowns linked to the same cam pulley • extensive repair work, including major engine rebuilds • the vehicle being off the road for extended periods of time • repairs that did not last, including one instance where the vehicle broke down again just 2 days after being returned • ongoing back-and-forth between repairers, the dealership, and Jaguar Land Rover South Africa with no accountability and virtually no communication Despite all of this: • I have continued paying for the vehicle • I have paid significant amounts towards repairs and vehicle hire • I have had no choice but to purchase a replacement vehicle as my Land Rover Discovery has been in parts since the 27 November 2025 • I have made every effort to resolve this matter privately and professionally What has made this so much harder is that this has not just been about a vehicle or repair bills, it has been about my family’s safety. My Land Rover Discovery has broken down multiple times with my family in the car, leaving us in stressful and worrying situations that no family should have to experience in a vehicle that is meant to be reliable and safe. A vehicle should give you confidence and peace of mind, especially when your family is with you. Unfortunately, this experience has done the complete opposite. What makes this even more disappointing is that this has all happened with a brand that is known for its reputation and premium positioning. I have tried every avenue to resolve this privately. I am now sharing this publicly because I believe this situation deserves attention. Everything shared here is based on documented correspondence, repair history, invoices, and my personal experience. At this stage, I am simply asking for a fair resolution, accountability, and for this matter to be properly addressed. If this reaches the right people, I hope something can finally be done. If you feel this deserves attention, I would appreciate you sharing.
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
30 Mar 2026, 11:57
Landrover Backup fails miserably.
I have a 2021 Defender 110. In the last 2 weeks a warning light was activated for a low coolant level. I had to top it up every 100 km. Clearly there was a leak. I took the car to LR Centurion, where they confirmed it at the waterpump. It needs to be replaced. Landrover South Africa does not have a spare pump available and it needs to be shipped from the UK. This can take up to 21 working days. Apparently it can not be flown in, even if I will pay for it. I am disgusted that a major firm like JLR do not have spare parts readily available. Surely I am not the only one with such a problem. I tried to phone head office and left a message, client service will call me back, dont know when. Without being emotional, this might be the last reason that I will buy a LR again.
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Anonymous
1 reviews | Active since Jan 2020
30 Mar 2026, 11:57
Landrover Backup fails miserably.
I have a 2021 Defender 110. In the last 2 weeks a warning light was activated for a low coolant level. I had to top it up every 100 km. Clearly there was a leak. I took the car to LR Centurion, where they confirmed it at the waterpump. It needs to be replaced. Landrover South Africa does not have a spare pump available and it needs to be shipped from the UK. This can take up to 21 working days. Apparently it can not be flown in, even if I will pay for it. I am disgusted that a major firm like JLR do not have spare parts readily available. Surely I am not the only one with such a problem. I tried to phone head office and left a message, client service will call me back, dont know when. Without being emotional, this might be the last reason that I will buy a LR again.
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Anonymous
1 reviews | Active since Jan 2020
27 Mar 2026, 18:13
Land Rover Defender Airbags
I bought a Land Rover Defender brand new from Land Rover The Glen. A week later, I started hearing a rattling noise coming from the right wheel section. Land Rover took it and told me that there was an old part in my brand new car. They changed it. A week later the same rattling sound on the left side. They took it again and fixed it. A month later, a rattling sound in the middle part of the front of the vehicle. They said they fixed my brand new vehicle. In November 2025, while driving on M1 North, my vehicle just veered right. Went past two lanes and hit the concrete barricade separating M1 North from South. The airbags did not deploy. I was told by my insurer that it would cost R580 000 to fix the car. I brought this incident to the attention of Land Rover South Africa. They pulled data from the car that well in January and advised that they had analysed it. They forwarded it to the UK for recommendations. Somehow that process took close to two months to complete, even though I had been promised a response within a week. I was told that my car was fine and it behaved the way it was supposed to. I requested that they provide me with the data they pulled from the car, details on the impact threshold set for airbags to deploy, and the recording of the call I received after impact from Land Rover Assist. They have been ignoring me and my lawyers. I believe that Land Rover Defenders may have an issue with, at the very least, the airbags. They do not want me to get an independent review of the data from the car. They are simply not replying to my request for information alert in their possession. My vehicle is still within warranty.
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Anonymous
1 reviews | Active since Jan 2020
27 Mar 2026, 18:13
Land Rover Defender Airbags
I bought a Land Rover Defender brand new from Land Rover The Glen. A week later, I started hearing a rattling noise coming from the right wheel section. Land Rover took it and told me that there was an old part in my brand new car. They changed it. A week later the same rattling sound on the left side. They took it again and fixed it. A month later, a rattling sound in the middle part of the front of the vehicle. They said they fixed my brand new vehicle. In November 2025, while driving on M1 North, my vehicle just veered right. Went past two lanes and hit the concrete barricade separating M1 North from South. The airbags did not deploy. I was told by my insurer that it would cost R580 000 to fix the car. I brought this incident to the attention of Land Rover South Africa. They pulled data from the car that well in January and advised that they had analysed it. They forwarded it to the UK for recommendations. Somehow that process took close to two months to complete, even though I had been promised a response within a week. I was told that my car was fine and it behaved the way it was supposed to. I requested that they provide me with the data they pulled from the car, details on the impact threshold set for airbags to deploy, and the recording of the call I received after impact from Land Rover Assist. They have been ignoring me and my lawyers. I believe that Land Rover Defenders may have an issue with, at the very least, the airbags. They do not want me to get an independent review of the data from the car. They are simply not replying to my request for information alert in their possession. My vehicle is still within warranty.
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