inferior workmanship and financial prejudice and failure of duty of care

I have serious dissatisfaction with the service I have received from Land Rover Centurion, and I request intervention from Jaguar Land Rover South Africa.

1. DENIAL OF WARRANTY SERVICE — MAJOR SERVICE

My vehicle was due for its 5-year major service. This service was denied on the basis that I had not reached the 90 000 km mileage threshold. However, the 5-year period had lapsed, meaning I was excluded from warranty coverage purely because of a mileage criterion outside my control. As a result, I was compelled to pay R21 384.43 out of my own pocket for a service that should have been covered — within months of the warranty period expiring.

This outcome is inequitable. A client who drives less should not be penalised and left financially exposed simply because they did not accumulate sufficient mileage.

2. PROP SHAFT REPLACEMENT — UNSATISFACTORY WORKMANSHIP AND VEHICLE HANDOVER

I paid R36 133.51 for the replacement of the prop shaft. When the vehicle was returned to me, I found it:

- Dirty and dusty, as though it had been left parked outside for the duration of the repair; - Not cleaned or prepared for collection, as any professional dealership should ensure; - Still displaying active warning lights on the dashboard.

I was advised that the warning lights would self-correct once the battery was replaced. I subsequently replaced the battery independently at my own cost. The warning lights did not self-correct.

Furthermore, no proper post-repair vehicle inspection or road test was conducted — a basic standard of care that Land Rover Centurion failed to uphold. This is unacceptable at any price point, let alone at the amounts I have been charged.

3. RETURN OF VEHICLE AND NEW QUOTE OF R91 452.66

After the warning lights failed to clear, I was compelled to return the vehicle. I have now been quoted R91 452.66 for what appears to be a Power Transfer Unit (PTU) problem.

I am deeply concerned that:

- This issue may have been present during the previous repair and was missed or overlooked due to the failure to conduct proper diagnostics and road testing; - The lack of proper testing, combined with the unresolved warning lights, may have contributed to or worsened this condition; - I am once again being asked to absorb a substantial cost that may be a consequence of the dealership's own shortcomings

SUMMARY OF FINANCIAL EXPOSURE

• Major service (Nov 2025): R21 384.43 • Prop shaft replacement: R36 133.51 • Battery replacement (independent) • PTU repair quoted: R91 452.66 • TOTAL (excl. battery): R148 970.60