Navigation Not Working – No Response

I recently took my vehicle for a service at Jaguar Land Rover Bryanston. I reported that my in-car navigation system is not working despite my subscription showing as active on the app. There is no option to activate or update navigation in the vehicle, making the system unusable. I have followed up with the dealership, but I’ve received no feedback from JLR Head Office and no resolution. It is unacceptable to have a vehicle under maintenance plan with a non-functioning core feature and then provide zero support or communication to resolve it. I also refuse to pay for a service when the issue is clearly on JLR side. Expected resolution: 1) Immediate fix of the navigation system 2) Urgent feedback from JLR Head Office 3) Confirmation that I will not be charged for resolution when the issue is on JLR side. This lack of response from a premium brand is extremely disappointing and needs urgent attention.