LM
Lunga M
Active since Jan 2023
2
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2 reviews2 months ago
Land Rover Defender Airbags
I bought a Land Rover Defender brand new from Land Rover The Glen. A week later, I started hearing a rattling noise coming from the right wheel section. Land Rover took it and told me that there was an old part in my brand new car. They changed it. A week later the same rattling sound on the left side. They took it again and fixed it. A month later, a rattling sound in the middle part of the front of the vehicle. They said they fixed my brand new vehicle. In November 2025, while driving on M1 North, my vehicle just veered right. Went past two lanes and hit the concrete barricade separating M1 North from South. The airbags did not deploy. I was told by my insurer that it would cost R580 000 to fix the car. I brought this incident to the attention of Land Rover South Africa. They pulled data from the car that well in January and advised that they had analysed it. They forwarded it to the UK for recommendations. Somehow that process took close to two months to complete, even though I had been promised a response within a week. I was told that my car was fine and it behaved the way it was supposed to. I requested that they provide me with the data they pulled from the car, details on the impact threshold set for airbags to deploy, and the recording of the call I received after impact from Land Rover Assist. They have been ignoring me and my lawyers. I believe that Land Rover Defenders may have an issue with, at the very least, the airbags. They do not want me to get an independent review of the data from the car. They are simply not replying to my request for information alert in their possession. My vehicle is still within warranty.
2 replies
41 months ago
A Long Outstanding Swap Out
I bought a Defy fridge on 27 November. It was delivered on 02 December. It just never got cold. I logged a fault with them on 07 December and after a follow up on my side, they sent a technician to come and look at it on 21 December. It turns out that the fridge did not have gas and he suspected a leak. He recommended that it be swapped out. I followed up 28 December and I was advised that they are waiting for internal approvals. These were received on 29 December. I was advised that they were waiting for logistics to execute on this. I have been following up with no joy. The call centre gave me a number that I should contact (011 621 0200) and a name to ask for (Thato). I have been calling everyday and the phone never gets picked up. There seems to be no desire to swap out the fridge. I believe that if I have asked for a refund, I would have bought another fridge by now. Maybe not a Defy fridge.
3 replies
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