Imperial Auto
Unclaimed Business
|1.5|0 Reviews (last 12 months)|This business does not respond to reviews
Imperial Auto
Unclaimed Business
|1.5
0 Reviews (last 12 months)
Does not respond to reviews
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Anonymous
1 reviews | Active since Jan 2020
1 May 2019, 17:12
Bad after sales service
I purchased a used vehicle at the end of August 2018 from Imperial Isuzu Isando. The salesman was Michael Tsheola. On delivery he notified me that the service book had been misplaced and a new one will need to be ordered and stamped. It is now 8 months later and I am still waiting for the book to be delivered to me. I have sent numerous emails, most which I receive no response when I chase up. I need this escalated and sorted out ASAP.
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Anonymous
1 reviews | Active since Jan 2020
1 May 2019, 17:12
Bad after sales service
I purchased a used vehicle at the end of August 2018 from Imperial Isuzu Isando. The salesman was Michael Tsheola. On delivery he notified me that the service book had been misplaced and a new one will need to be ordered and stamped. It is now 8 months later and I am still waiting for the book to be delivered to me. I have sent numerous emails, most which I receive no response when I chase up. I need this escalated and sorted out ASAP.
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Anonymous
1 reviews | Active since Jan 2020
15 Oct 2018, 13:06
Great Service Imperial Bloemfontein
I recently bought a vehicle from Imperial Bloemfontein, I dealt with Zack. All my issues were sorted with no problems. I can definitely recommend this people if you want a hassle free purchase with excellent service. Thank you for your GREAT service I will be back for sure. You should be proud!!!!!
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Anonymous
1 reviews | Active since Jan 2020
15 Oct 2018, 13:06
Great Service Imperial Bloemfontein
I recently bought a vehicle from Imperial Bloemfontein, I dealt with Zack. All my issues were sorted with no problems. I can definitely recommend this people if you want a hassle free purchase with excellent service. Thank you for your GREAT service I will be back for sure. You should be proud!!!!!
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Anonymous
1 reviews | Active since Jan 2020
22 Aug 2018, 11:02
Imperial Bloemfontein great service.
I have in the market for a new vehicle. I found a good vehicle at Imperial Bloemfontein . Zack and Amanda were helping me with this deal. I want to say thank you for the dedication and great service I have received from both. You are truly a great example of top class service.
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Anonymous
1 reviews | Active since Jan 2020
22 Aug 2018, 11:02
Imperial Bloemfontein great service.
I have in the market for a new vehicle. I found a good vehicle at Imperial Bloemfontein . Zack and Amanda were helping me with this deal. I want to say thank you for the dedication and great service I have received from both. You are truly a great example of top class service.
0
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Anonymous
1 reviews | Active since Jan 2020
31 Jul 2018, 10:04
Ford Ranger Wildtrak and service grievances.
To the directors, owners of the Imperial Auto group. I have a Ford Ranger Wildtrak 2015. If service, customer satisfaction and customer opinion is important to you, I would suggest that you contact me urgently, or you leave me no choice but to post my complete experience over the past 9 weeks in an open letter on the public domain and social media. Believe me, it will not be good for Imperial George and Ford SA. I have never experience the lack of service and brand accountability as I have with Imperial Auto / Ford George. I know for a fact that I am not the only person in George that has had this terrible experience from Ford George. Ford George rather lose customers than take accountability for the technical issues they have. I can gladly post my technical challenges, all my communication and Emails responses from Ford George on line. In the last 20 064 km, the motor has been replaced twice, the EGR cooler has been replaced 3 times. The transmission (gearbox) has been replaced. The transmission cooler has been replace. Ford accountability ZERO!! Ford did replace 2 of the EGR coolers at their cost. This makes very entertaining reading that shows my challenges over the past 9 weeks from Ford and the service team. It is surprising that Ford SA do not take responsibility or accountability for their product or Brand. Ford are looking for every reason not to take responsibility for the technical quality of their products. I would like to give the management team from the Imperial Auto group a chance to respond and rectify the situation before I take my challenges and grievances to social media.
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Anonymous
1 reviews | Active since Jan 2020
31 Jul 2018, 10:04
Ford Ranger Wildtrak and service grievances.
To the directors, owners of the Imperial Auto group. I have a Ford Ranger Wildtrak 2015. If service, customer satisfaction and customer opinion is important to you, I would suggest that you contact me urgently, or you leave me no choice but to post my complete experience over the past 9 weeks in an open letter on the public domain and social media. Believe me, it will not be good for Imperial George and Ford SA. I have never experience the lack of service and brand accountability as I have with Imperial Auto / Ford George. I know for a fact that I am not the only person in George that has had this terrible experience from Ford George. Ford George rather lose customers than take accountability for the technical issues they have. I can gladly post my technical challenges, all my communication and Emails responses from Ford George on line. In the last 20 064 km, the motor has been replaced twice, the EGR cooler has been replaced 3 times. The transmission (gearbox) has been replaced. The transmission cooler has been replace. Ford accountability ZERO!! Ford did replace 2 of the EGR coolers at their cost. This makes very entertaining reading that shows my challenges over the past 9 weeks from Ford and the service team. It is surprising that Ford SA do not take responsibility or accountability for their product or Brand. Ford are looking for every reason not to take responsibility for the technical quality of their products. I would like to give the management team from the Imperial Auto group a chance to respond and rectify the situation before I take my challenges and grievances to social media.
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Anonymous
1 reviews | Active since Jan 2020
19 Jun 2018, 10:24
SEAT BELT AND AIR BAG NOT WORKING ON FAW V2
On 15 February I was involved in an accident, I drove a FAW V2 2014 model. The other car ran a stop street and came in front of me, and I hit into it. I slammed into the steering wheel as the seat belt and air bag did not function and bruised my chest bone badly, still not repaired yet. I complained to Motus who is part of the Imperial group. They eventually came back with a report which stated that the angle of the accident was such that neither the seat belt of air bag would work. I told Jannine ********** 100, ********** from Motus that when I bought the car I would told what the safety features were and never told that depending on the angle of the accident, I would not be safe! I also told here I would not have bought the car if this was the case. What about all the other FAW owners! I have requested some sort of compensation for my pain and suffering but to no avail, I'm just being ignored. Please help!
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Anonymous
1 reviews | Active since Jan 2020
19 Jun 2018, 10:24
SEAT BELT AND AIR BAG NOT WORKING ON FAW V2
On 15 February I was involved in an accident, I drove a FAW V2 2014 model. The other car ran a stop street and came in front of me, and I hit into it. I slammed into the steering wheel as the seat belt and air bag did not function and bruised my chest bone badly, still not repaired yet. I complained to Motus who is part of the Imperial group. They eventually came back with a report which stated that the angle of the accident was such that neither the seat belt of air bag would work. I told Jannine ********** 100, ********** from Motus that when I bought the car I would told what the safety features were and never told that depending on the angle of the accident, I would not be safe! I also told here I would not have bought the car if this was the case. What about all the other FAW owners! I have requested some sort of compensation for my pain and suffering but to no avail, I'm just being ignored. Please help!
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