UD
Uwe D
Active since Jul 2018
2
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0
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Reviews
2 reviews84 months ago
Blatant Harassment!!!
Good day, to whom it may concern. To all potential Truworths clients. To the Truwothrs management team. You clearly have a problem. Do not ever think of opening an account with Truworths. They will hound you and treat you like the last piece of S………..t if you have a payment delay. Every call centre agent that phoned me over the past 3 weeks on my personal mobile number was totally incompetent, extremely rude and abrupt. When I ask them a question, they put the phone down and another agent would call me the following day. When I informed them that I was not the person they were looking for and requested them to make a note in the system. The agents just put the phone down again. Yet again another agent would call me a few hours or the following day again. This is blatant harassment!!! I finally got so frustrated with the incompetent agents, I requested to speak to the manager on duty. Their customer soft s****s are non-existent and they do not even introduce themselves so that you can take note of their names. I requested the gentleman, the apparent manager on duty to ensure that the harassment stops and explained to him again that I was not the person they were looking for. That they please delete my contact number off their system. He guaranteed me he would immediately take action and ensure this would be done. I made it clear that if the harassment does not stop, I would take my grievances up with social media. Well It is clear that I wasted my time as the call centre agent phoned me again a few minutes ago, in the exact same unprofessional tone as ALL the previous agents. Truworths, is your brand not important to you!!!! Your customer call desk is throwing away your name!!! Pathetic does not even describe my experience. Would I or any member of my family open a Truworths account? Why should I based on my experience with Truworths? I have again requested to speak to the manager on duty and finally spoke to a lady this time. Was she even a manager on duty or do the call desk staff cover for each other pretending to be a manager on duty to hide their incompetence from management? I can say that she (the apparent manager on duty) was just as incompetent as the previous agents and manager I had spoken to. This is why I have made the assumption above. Again I did not get her name but I made it very clear that I was not the person they are looking for and that they remove my details from their system. A lot more was said but I will leave it out as it is not going to change anything. I can guarantee you that if another call desk agent calls me, I will ensure that this is all over Facebook. I would not tolerate such incompetent staff working for my company let alone the face of my business, our call centre. Really Truworths how can you tolerate such incompetence? I challenge anybody to call the Truworths call desk and experience the service first hand and then have an opinion as to my experience. The number is 012 492 5917 Totally frustrated never to be Truworths customer.
2 replies
95 months ago
Ford Ranger Wildtrak and service grievances.
To the directors, owners of the Imperial Auto group. I have a Ford Ranger Wildtrak 2015. If service, customer satisfaction and customer opinion is important to you, I would suggest that you contact me urgently, or you leave me no choice but to post my complete experience over the past 9 weeks in an open letter on the public domain and social media. Believe me, it will not be good for Imperial George and Ford SA. I have never experience the lack of service and brand accountability as I have with Imperial Auto / Ford George. I know for a fact that I am not the only person in George that has had this terrible experience from Ford George. Ford George rather lose customers than take accountability for the technical issues they have. I can gladly post my technical challenges, all my communication and Emails responses from Ford George on line. In the last 20 064 km, the motor has been replaced twice, the EGR cooler has been replaced 3 times. The transmission (gearbox) has been replaced. The transmission cooler has been replace. Ford accountability ZERO!! Ford did replace 2 of the EGR coolers at their cost. This makes very entertaining reading that shows my challenges over the past 9 weeks from Ford and the service team. It is surprising that Ford SA do not take responsibility or accountability for their product or Brand. Ford are looking for every reason not to take responsibility for the technical quality of their products. I would like to give the management team from the Imperial Auto group a chance to respond and rectify the situation before I take my challenges and grievances to social media.
0 replies
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