CG
Christalene G
Active since Jun 2018
4
Reviews
0
Industries
Reviews
4 reviews10 months ago
Initially had great service but then had no feedback on finalisation of the claim
Initially had great service but then had no feedback on finalisation of the claim. This was very frustrating! After trying the call centre many times and sending many messages via email, I still had no luck. I then used the WhatsApp help link and Ashraf Snyman immediately had success. I was contacted and hopefully now things will move! Well done Ashraf 👏👏👏
1 reply
10 months ago
Teddy Rapakgadi was great! He assisted in all ways, was courteous, professional and respectful
Teddy Rapakgadi was great! He assisted in all ways, was courteous, professional and respectful. The claim was pain free and promptly attended to. I have had dealings with them before and I think they are the best Insurers. I recommend them to everyone. There premiums are extremely good, and as a pensioner, they always assisted me with annual increases. Thank you MiWay!
1 reply
83 months ago
Absolute absurd what service is offered by FAW in South Africa
In February 2018 I was involved in an accident in a FAW V2. The seat belt did not hold me back and the air bag did not work. I slammed into the steering wheel and hurt my breast bone badly. The company that imports the vehicles told me they did a check on the vehicle, and the reason that the seat belt and airbag did not work, was because the vehicle was hit at a specific angle! I did not agree with their findings and told them I wanted compensation, they refused any compensation. I just want to warn all FAW V2 drivers to have their seat belts and airbags checked.
0 replies
97 months ago
SEAT BELT AND AIR BAG NOT WORKING ON FAW V2
On 15 February I was involved in an accident, I drove a FAW V2 2014 model. The other car ran a stop street and came in front of me, and I hit into it. I slammed into the steering wheel as the seat belt and air bag did not function and bruised my chest bone badly, still not repaired yet. I complained to Motus who is part of the Imperial group. They eventually came back with a report which stated that the angle of the accident was such that neither the seat belt of air bag would work. I told Jannine ********** 100, ********** from Motus that when I bought the car I would told what the safety features were and never told that depending on the angle of the accident, I would not be safe! I also told here I would not have bought the car if this was the case. What about all the other FAW owners! I have requested some sort of compensation for my pain and suffering but to no avail, I'm just being ignored. Please help!
0 replies
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1 Star
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