HP
Hyundai Pinetown
Unclaimed Business
HP
Hyundai Pinetown
Unclaimed Business
23 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Hyundai Pinetown is drawing significant criticism, particularly around after-sales service, communication breakdowns, and the condition of pre-owned vehicles. Customers consistently mention unresolved issues following purchase, including missing spare keys, warranty disputes, and undelivered refunds. A recurring theme is poor follow-up from sales and service staff, with some customers describing rude or dismissive treatment. A smaller pocket of positive feedback highlights individual salespeople who provided attentive, professional experiences during the buying process, suggesting service quality varies sharply by staff member.
Performance(last 12 months):
Trustindex Rating
2.4TrustIndex
2.4
Review Distribution
1.5|23 Reviews
Jul '25 - Jun '26
Recent reviews (23)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
26 May 2026, 16:04
New Vehicle Defect After One Day – Still Paying, No Vehicle After 5 Months
I purchased a new vehicle from Hyundai Pinetown on 24 January 2026. The day after delivery, the vehicle began emitting smoke and I returned it to the dealership, where I was advised that the issue was caused by a seal leak. I requested cancellation of the transaction, but the dealership initially focused on repairing the vehicle. A replacement vehicle was later offered, but it was not ready on the date the dealership had promised. Combined with the dealership's refusal to allow me to view the original vehicle that I had returned, despite advising that it was still on the dealership premises, this left me with serious concerns about how the matter was being handled. I have since referred the matter to MIOSA. Despite being given time to respond, I have been advised that the dealership has not responded within the required timelines. Five months later, the matter remains unresolved, and I am still paying for a vehicle I do not have. I have lost confidence in the dealership and seek cancellation of the transaction.
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Anonymous
1 reviews | Active since Jan 2020
26 May 2026, 16:04
New Vehicle Defect After One Day – Still Paying, No Vehicle After 5 Months
I purchased a new vehicle from Hyundai Pinetown on 24 January 2026. The day after delivery, the vehicle began emitting smoke and I returned it to the dealership, where I was advised that the issue was caused by a seal leak. I requested cancellation of the transaction, but the dealership initially focused on repairing the vehicle. A replacement vehicle was later offered, but it was not ready on the date the dealership had promised. Combined with the dealership's refusal to allow me to view the original vehicle that I had returned, despite advising that it was still on the dealership premises, this left me with serious concerns about how the matter was being handled. I have since referred the matter to MIOSA. Despite being given time to respond, I have been advised that the dealership has not responded within the required timelines. Five months later, the matter remains unresolved, and I am still paying for a vehicle I do not have. I have lost confidence in the dealership and seek cancellation of the transaction.
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Anonymous
1 reviews | Active since Jan 2020
14 Apr 2026, 12:14
Disappointed Hyundai pinetown
Drove all the way from pretoria to trade in a vehicle for a vw polo once arriving i was told I can no longer get the vehicle they have assisted me with another vehicle which was not what I came for however I have taken the vehicle in anyways, on my way back to Pretoria I see the service was not done, I had to do a COR in pretoria which I paid for and sent all recipes back to Hyundai for my refund as they are suppose to refund me for the COR and pay me for the service money so I can have the vehicle serviced.its been a month still no proper feed back on what is going on with the refunds. I have been contacting them on a daily basis just to be told they handling it more than a month ? It is very unfair,unprofessional and inconvenient as a customer its very bad service they are giving.from what I know i can lose my warranty on the vehicle due to service not being done on time I have even emailed the dp of the dealership who also has not given any attention to the matter Hyundai sourh africa needs to investigate in that branch on how they do customer service as well as keeping their word empty promises and false information
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Anonymous
1 reviews | Active since Jan 2020
14 Apr 2026, 12:14
Disappointed Hyundai pinetown
Drove all the way from pretoria to trade in a vehicle for a vw polo once arriving i was told I can no longer get the vehicle they have assisted me with another vehicle which was not what I came for however I have taken the vehicle in anyways, on my way back to Pretoria I see the service was not done, I had to do a COR in pretoria which I paid for and sent all recipes back to Hyundai for my refund as they are suppose to refund me for the COR and pay me for the service money so I can have the vehicle serviced.its been a month still no proper feed back on what is going on with the refunds. I have been contacting them on a daily basis just to be told they handling it more than a month ? It is very unfair,unprofessional and inconvenient as a customer its very bad service they are giving.from what I know i can lose my warranty on the vehicle due to service not being done on time I have even emailed the dp of the dealership who also has not given any attention to the matter Hyundai sourh africa needs to investigate in that branch on how they do customer service as well as keeping their word empty promises and false information
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Anonymous
1 reviews | Active since Jan 2020
2 Apr 2026, 06:35
DISGUSTING SERVICE FROM HYUNDAI PINETOWN DEALERSHIP
Please note we purchased a pre-owned vehicle from Hyundai Pinetown in Oct 25, from date of purchase we experienced electrical issues. On the 1st day the car was handed over when we took the car home we noticed one of the front lights had burnt out, we informed the salesman we took it in and had it sorted the same week, however this problem persisted with bulbs burning out randomly. We then experienced further issues with the passenger window not opening, radio comes on randomly, the alarm goes off and windshield wipers come on. All of which was reported timeously to the salesman only to be told the vehicle was in working order when it was sold. The issues escalated until finally none of the doors could open. We contacted the Hyundai warranty department and were told to get in a locksmith. The doors were pressure opened and then towed to the dealership. There was no call nor feedback from the dealership on the arrival of the vehicle 21/2/26. I had to call in to check if they had investigated and was told there were few technicians as it was a Saturday and will be attended on Monday. There was no feedback on Monday 23/2/26, I had to call in 4 times until I got hold of the service Manager only to be told I need to pay R4k for a diagnostic test, which I disputed as we had not made any changes to the vehicle from date of purchase. I had requested the 3 point inspection reports and disgnostic tests for the vehicle prior to the sale but no reports were received to date. I wrote an an email to the sales Manager regarding my dissatisfaction & issues and to date there has been no acknowledgement nor feedback. I was then called in 4 days later to say that an investigation was undertaken and I should come in and have a look before repairs are conducted. To my surprise when I got there the car had been stripped, there were 2 after market alarm systems fitted, the loom was changed, the ignition wires were tampered with and the service Manager advised he did not know to what extent the wiring runs, until they strip the car , the fuse box was burnt out. All of which he advised they will fix and bring back to factory. I enquired how all these defects were passed and put on to the show room for sale however he could not answer me. I did inform him that I will not be taking the car back as I have no guarantee that this electrical issues will not recurr and I had lost my trust and faith in the dealership for the dishonesty and non-disclosure of imperative information which could have influenced my decision in taking this vehicle. I then escalated this matter to the Dealer Principle with no feedback, I had to follow up again with him and he referred the matter to the service Manager who responded the vehicle is repaired and I must come collect it. I am truly appalled and disgusted with the service received from Hyundai Pinetown & the Management of the sales team, service team & Dealer Principle. To date the car is still in their possession with no resolve nor feedback. All my requests and pleas have been ignored. I have been inconvenienced for over a month in finding alternate transport which is an additional expense, my 12 month old baby was commuted in this vehicle to and from creche every day and his life was also put at risk with the incompetence of the service team not undertaking the due diligence before the car was sold. My trust has broken completely by this dealership with their dishonesty. I have escalated this matter to the MIO in the hope of resolving this issue. I have also engaged with the bank's legal team on this matter. I also requested assistance from the Dealership for a courtesy vehicle until this matter is resolved and have been ignored. Due to no feedback the matter has been escalated to Wendy Nola to engage with all parties and resolve this issue. I am therefore reaching out to the Hyundai Regional Management to look into this matter and resolve the same. Absolutley Disappointed!
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Anonymous
1 reviews | Active since Jan 2020
2 Apr 2026, 06:35
DISGUSTING SERVICE FROM HYUNDAI PINETOWN DEALERSHIP
Please note we purchased a pre-owned vehicle from Hyundai Pinetown in Oct 25, from date of purchase we experienced electrical issues. On the 1st day the car was handed over when we took the car home we noticed one of the front lights had burnt out, we informed the salesman we took it in and had it sorted the same week, however this problem persisted with bulbs burning out randomly. We then experienced further issues with the passenger window not opening, radio comes on randomly, the alarm goes off and windshield wipers come on. All of which was reported timeously to the salesman only to be told the vehicle was in working order when it was sold. The issues escalated until finally none of the doors could open. We contacted the Hyundai warranty department and were told to get in a locksmith. The doors were pressure opened and then towed to the dealership. There was no call nor feedback from the dealership on the arrival of the vehicle 21/2/26. I had to call in to check if they had investigated and was told there were few technicians as it was a Saturday and will be attended on Monday. There was no feedback on Monday 23/2/26, I had to call in 4 times until I got hold of the service Manager only to be told I need to pay R4k for a diagnostic test, which I disputed as we had not made any changes to the vehicle from date of purchase. I had requested the 3 point inspection reports and disgnostic tests for the vehicle prior to the sale but no reports were received to date. I wrote an an email to the sales Manager regarding my dissatisfaction & issues and to date there has been no acknowledgement nor feedback. I was then called in 4 days later to say that an investigation was undertaken and I should come in and have a look before repairs are conducted. To my surprise when I got there the car had been stripped, there were 2 after market alarm systems fitted, the loom was changed, the ignition wires were tampered with and the service Manager advised he did not know to what extent the wiring runs, until they strip the car , the fuse box was burnt out. All of which he advised they will fix and bring back to factory. I enquired how all these defects were passed and put on to the show room for sale however he could not answer me. I did inform him that I will not be taking the car back as I have no guarantee that this electrical issues will not recurr and I had lost my trust and faith in the dealership for the dishonesty and non-disclosure of imperative information which could have influenced my decision in taking this vehicle. I then escalated this matter to the Dealer Principle with no feedback, I had to follow up again with him and he referred the matter to the service Manager who responded the vehicle is repaired and I must come collect it. I am truly appalled and disgusted with the service received from Hyundai Pinetown & the Management of the sales team, service team & Dealer Principle. To date the car is still in their possession with no resolve nor feedback. All my requests and pleas have been ignored. I have been inconvenienced for over a month in finding alternate transport which is an additional expense, my 12 month old baby was commuted in this vehicle to and from creche every day and his life was also put at risk with the incompetence of the service team not undertaking the due diligence before the car was sold. My trust has broken completely by this dealership with their dishonesty. I have escalated this matter to the MIO in the hope of resolving this issue. I have also engaged with the bank's legal team on this matter. I also requested assistance from the Dealership for a courtesy vehicle until this matter is resolved and have been ignored. Due to no feedback the matter has been escalated to Wendy Nola to engage with all parties and resolve this issue. I am therefore reaching out to the Hyundai Regional Management to look into this matter and resolve the same. Absolutley Disappointed!
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Anonymous
1 reviews | Active since Jan 2020
31 Mar 2026, 17:11
Disgusting customer service
Service department has shocking customer care. My 72 year old father took his vehicle in for service at Hyundai Pinetown on 31/3/2026. He was called at 4:45 to fetch the vehicle. I drove him to the dealership when he arrived the vehicle was not ready. He had to wait for an half and hour whilst they were completing the service. The staff were very argumentative instead of be considerate. Failed to give an explaination to the point the that I had to intervene. The receptionist was very rude. When we left the dealership the staff was laugh at us. The way they treated my elderly dad was disgusting. Worst service i have ever seen. My father didnt deserve such pathetic service
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Anonymous
1 reviews | Active since Jan 2020
31 Mar 2026, 17:11
Disgusting customer service
Service department has shocking customer care. My 72 year old father took his vehicle in for service at Hyundai Pinetown on 31/3/2026. He was called at 4:45 to fetch the vehicle. I drove him to the dealership when he arrived the vehicle was not ready. He had to wait for an half and hour whilst they were completing the service. The staff were very argumentative instead of be considerate. Failed to give an explaination to the point the that I had to intervene. The receptionist was very rude. When we left the dealership the staff was laugh at us. The way they treated my elderly dad was disgusting. Worst service i have ever seen. My father didnt deserve such pathetic service
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Anonymous
1 reviews | Active since Jan 2020
23 Mar 2026, 05:56
Still Waiting for My Spare Key 7 Months After Purchase – Hyundai Pinetown
Still Waiting for My Spare Key 7 Months After Purchase – Hyundai Pinetown I purchased a vehicle from Hyundai Pinetown on 22 July 2025 at 15:00. While the initial service during the purchase process was quick and efficient, my experience after that has been extremely disappointing. Up until today, I have still not received my spare car key. This is a basic and essential item that should have been provided at the time of purchase or shortly thereafter. The lack of follow-up, communication, and urgency in resolving this issue shows a serious gap in customer service. As a customer, I should not have to chase something this fundamental for months. It is both inconvenient and unacceptable, especially from a well-known brand like Hyundai. This situation has completely changed my perception of Hyundai Pinetown. Good service should not end once the sale is completed. I am requesting immediate resolution and clear communication on when I will receive my spare key. Would I recommend this branch? No. Poor after-sales service and lack of accountability.
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Anonymous
1 reviews | Active since Jan 2020
23 Mar 2026, 05:56
Still Waiting for My Spare Key 7 Months After Purchase – Hyundai Pinetown
Still Waiting for My Spare Key 7 Months After Purchase – Hyundai Pinetown I purchased a vehicle from Hyundai Pinetown on 22 July 2025 at 15:00. While the initial service during the purchase process was quick and efficient, my experience after that has been extremely disappointing. Up until today, I have still not received my spare car key. This is a basic and essential item that should have been provided at the time of purchase or shortly thereafter. The lack of follow-up, communication, and urgency in resolving this issue shows a serious gap in customer service. As a customer, I should not have to chase something this fundamental for months. It is both inconvenient and unacceptable, especially from a well-known brand like Hyundai. This situation has completely changed my perception of Hyundai Pinetown. Good service should not end once the sale is completed. I am requesting immediate resolution and clear communication on when I will receive my spare key. Would I recommend this branch? No. Poor after-sales service and lack of accountability.
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Anonymous
1 reviews | Active since Jan 2020
19 Feb 2026, 10:59
DO NOT TRUST HYUNDAI PINETOWN !!
STAY AWAY!!! we purchased an Opel Crossland from Hyundai Pinetown. When we reached out to them and wanted information on the vehicle, we were told the vehicle is under warranty and has no service available. We proceeded with the purchase of the vehicle as was told it has a manufacturer warranty still in place and still has 2 years left, meaning until 2027. We proceeded and bought the car. I have had the car exactly a month when a problem occurred with the water bottle, etc... I phoned Hyundai Pinetown ***en) about the problem, and he said he would get Opel to sort it out. I received a call from Opel Bedfordview and was told the vehicle is not under warranty and warranty was only for 3 years. The vehicle is a 2022 model.. to my horror, I phoned Hyundai Pinetown ( Owen), and he still maintained it was 5 years warranty. He later phoned me and told me he was incorrect. We would never have purchased the vehicle had we of known it was out of warranty. They said they would purchase the vehicle back under the terms and conditions... meaning I would get less than what I paid for it?? If I choose to keep the vehicle they will fix it, but I would have to take out an additional warranty at my own expense and also pay for a rental out of my own pocket as well?? None of this should have happened. I purchased a vehicle in cash under the pretense that my vehicle is under motor warranty and everything was correct? Now I am having to fork out additional money that would never have been should the vehicle have been under warranty... I have also been told the part is not available for 21 days?
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Anonymous
1 reviews | Active since Jan 2020
19 Feb 2026, 10:59
DO NOT TRUST HYUNDAI PINETOWN !!
STAY AWAY!!! we purchased an Opel Crossland from Hyundai Pinetown. When we reached out to them and wanted information on the vehicle, we were told the vehicle is under warranty and has no service available. We proceeded with the purchase of the vehicle as was told it has a manufacturer warranty still in place and still has 2 years left, meaning until 2027. We proceeded and bought the car. I have had the car exactly a month when a problem occurred with the water bottle, etc... I phoned Hyundai Pinetown ***en) about the problem, and he said he would get Opel to sort it out. I received a call from Opel Bedfordview and was told the vehicle is not under warranty and warranty was only for 3 years. The vehicle is a 2022 model.. to my horror, I phoned Hyundai Pinetown ( Owen), and he still maintained it was 5 years warranty. He later phoned me and told me he was incorrect. We would never have purchased the vehicle had we of known it was out of warranty. They said they would purchase the vehicle back under the terms and conditions... meaning I would get less than what I paid for it?? If I choose to keep the vehicle they will fix it, but I would have to take out an additional warranty at my own expense and also pay for a rental out of my own pocket as well?? None of this should have happened. I purchased a vehicle in cash under the pretense that my vehicle is under motor warranty and everything was correct? Now I am having to fork out additional money that would never have been should the vehicle have been under warranty... I have also been told the part is not available for 21 days?
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Anonymous
1 reviews | Active since Jan 2020
12 Feb 2026, 22:54
Hyundai Pinetown
1 admin staff most unproductive unprofessional unfriendly people I’ve ever had to deal with(the Indian ladies if I must be exact) 2 service desk admin same as the above 3 service people most ************* people forever spotify new faults but when you take your vehicle to other dealership assessor it a clashing story forever looking for a way to make another profit on top of another.. 4 the new app for the service history doesn’t do accurate updates very annoying 5 after service my vehicle was left filthy inside and out….. I hate Hyundai Pinetown especially telephonic rapport honestly unpleasant
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Anonymous
1 reviews | Active since Jan 2020
12 Feb 2026, 22:54
Hyundai Pinetown
1 admin staff most unproductive unprofessional unfriendly people I’ve ever had to deal with(the Indian ladies if I must be exact) 2 service desk admin same as the above 3 service people most ************* people forever spotify new faults but when you take your vehicle to other dealership assessor it a clashing story forever looking for a way to make another profit on top of another.. 4 the new app for the service history doesn’t do accurate updates very annoying 5 after service my vehicle was left filthy inside and out….. I hate Hyundai Pinetown especially telephonic rapport honestly unpleasant
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