Kholeka K

New Vehicle Defect After One Day – Still Paying, No Vehicle After 5 Months

I purchased a new vehicle from Hyundai Pinetown on 24 January 2026. The day after delivery, the vehicle began emitting smoke and I returned it to the dealership, where I was advised that the issue was caused by a seal leak. I requested cancellation of the transaction, but the dealership initially focused on repairing the vehicle. A replacement vehicle was later offered, but it was not ready on the date the dealership had promised. Combined with the dealership's refusal to allow me to view the original vehicle that I had returned, despite advising that it was still on the dealership premises, this left me with serious concerns about how the matter was being handled. I have since referred the matter to MIOSA. Despite being given time to respond, I have been advised that the dealership has not responded within the required timelines. Five months later, the matter remains unresolved, and I am still paying for a vehicle I do not have. I have lost confidence in the dealership and seek cancellation of the transaction.