Still Waiting for My Spare Key 7 Months After Purchase – Hyundai Pinetown

Still Waiting for My Spare Key 7 Months After Purchase – Hyundai Pinetown

I purchased a vehicle from Hyundai Pinetown on 22 July 2025 at 15:00. While the initial service during the purchase process was quick and efficient, my experience after that has been extremely disappointing.

Up until today, I have still not received my spare car key.

This is a basic and essential item that should have been provided at the time of purchase or shortly thereafter. The lack of follow-up, communication, and urgency in resolving this issue shows a serious gap in customer service.

As a customer, I should not have to chase something this fundamental for months. It is both inconvenient and unacceptable, especially from a well-known brand like Hyundai.

This situation has completely changed my perception of Hyundai Pinetown. Good service should not end once the sale is completed.

I am requesting immediate resolution and clear communication on when I will receive my spare key.

Would I recommend this branch? No. Poor after-sales service and lack of accountability.