DISGUSTING SERVICE FROM HYUNDAI PINETOWN DEALERSHIP

Please note we purchased a pre-owned vehicle from Hyundai Pinetown in Oct 25, from date of purchase we experienced electrical issues. On the 1st day the car was handed over when we took the car home we noticed one of the front lights had burnt out, we informed the salesman we took it in and had it sorted the same week, however this problem persisted with bulbs burning out randomly. We then experienced further issues with the passenger window not opening, radio comes on randomly, the alarm goes off and windshield wipers come on. All of which was reported timeously to the salesman only to be told the vehicle was in working order when it was sold. The issues escalated until finally none of the doors could open. We contacted the Hyundai warranty department and were told to get in a locksmith. The doors were pressure opened and then towed to the dealership. There was no call nor feedback from the dealership on the arrival of the vehicle 21/2/26. I had to call in to check if they had investigated and was told there were few technicians as it was a Saturday and will be attended on Monday. There was no feedback on Monday 23/2/26, I had to call in 4 times until I got hold of the service Manager only to be told I need to pay R4k for a diagnostic test, which I disputed as we had not made any changes to the vehicle from date of purchase. I had requested the 3 point inspection reports and disgnostic tests for the vehicle prior to the sale but no reports were received to date. I wrote an an email to the sales Manager regarding my dissatisfaction & issues and to date there has been no acknowledgement nor feedback. I was then called in 4 days later to say that an investigation was undertaken and I should come in and have a look before repairs are conducted. To my surprise when I got there the car had been stripped, there were 2 after market alarm systems fitted, the loom was changed, the ignition wires were tampered with and the service Manager advised he did not know to what extent the wiring runs, until they strip the car , the fuse box was burnt out. All of which he advised they will fix and bring back to factory. I enquired how all these defects were passed and put on to the show room for sale however he could not answer me. I did inform him that I will not be taking the car back as I have no guarantee that this electrical issues will not recurr and I had lost my trust and faith in the dealership for the dishonesty and non-disclosure of imperative information which could have influenced my decision in taking this vehicle. I then escalated this matter to the Dealer Principle with no feedback, I had to follow up again with him and he referred the matter to the service Manager who responded the vehicle is repaired and I must come collect it. I am truly appalled and disgusted with the service received from Hyundai Pinetown & the Management of the sales team, service team & Dealer Principle. To date the car is still in their possession with no resolve nor feedback. All my requests and pleas have been ignored. I have been inconvenienced for over a month in finding alternate transport which is an additional expense, my 12 month old baby was commuted in this vehicle to and from creche every day and his life was also put at risk with the incompetence of the service team not undertaking the due diligence before the car was sold. My trust has broken completely by this dealership with their dishonesty. I have escalated this matter to the MIO in the hope of resolving this issue. I have also engaged with the bank's legal team on this matter. I also requested assistance from the Dealership for a courtesy vehicle until this matter is resolved and have been ignored. Due to no feedback the matter has been escalated to Wendy Nola to engage with all parties and resolve this issue. I am therefore reaching out to the Hyundai Regional Management to look into this matter and resolve the same. Absolutley Disappointed!