HE
Hyundai East Rand
Unclaimed Business
HE
Hyundai East Rand
Unclaimed Business
12 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Hyundai East Rand is facing significant customer dissatisfaction across sales, finance, and aftersales service. Customers consistently mention concerns about poor communication, unresolved billing and trade-in issues, and vehicles delivered with undisclosed defects or incomplete quality checks. A recurring theme is the perceived lack of accountability from sales and service staff, with buyers reporting unanswered calls, delayed paperwork such as NaTIS documents, and recurring mechanical faults that remain unresolved after multiple workshop visits. Several reviewers reference escalations to legal representatives, ombudsman channels, and consumer protection authorities.
Performance(last 12 months):
Trustindex Rating
1.9TrustIndex
1.9
Review Distribution
1|12 Reviews
Jul '25 - Jun '26
Recent reviews (12)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
18 May 2026, 15:47
DEALERSHIP WITH THEIR HEAD IN THE SAND!!!!!
After Sales service sucks, warranty repair process sucks!!! Customer service in general absolutely **********! I've tried my utmost best to resolve this privately however that doesn't seem to be working. Yay its a warranty claim and you wont pay anything here is the catch you will sit without your car for 21 days and we wont assist you with a courtesy car, we will dodge your calls going forward! Hyundai East Rand Bad Service all round, head in the sand.
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Anonymous
1 reviews | Active since Jan 2020
18 May 2026, 15:47
DEALERSHIP WITH THEIR HEAD IN THE SAND!!!!!
After Sales service sucks, warranty repair process sucks!!! Customer service in general absolutely **********! I've tried my utmost best to resolve this privately however that doesn't seem to be working. Yay its a warranty claim and you wont pay anything here is the catch you will sit without your car for 21 days and we wont assist you with a courtesy car, we will dodge your calls going forward! Hyundai East Rand Bad Service all round, head in the sand.
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Anonymous
1 reviews | Active since Jan 2020
14 May 2026, 13:23
Poor service and improper conduct
This business is a ****, if you are looking to purchase a car don't even think about them. In fact don't go there very poor customer service and poor financing. My car was financed I send them proof of my insurance and they still send me a letter saying that they want to add vehicle cover, for what I don't know. Please assist those who have knowledge when you want to take the car back cause honestly I can't be reap off like this.
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Anonymous
1 reviews | Active since Jan 2020
14 May 2026, 13:23
Poor service and improper conduct
This business is a ****, if you are looking to purchase a car don't even think about them. In fact don't go there very poor customer service and poor financing. My car was financed I send them proof of my insurance and they still send me a letter saying that they want to add vehicle cover, for what I don't know. Please assist those who have knowledge when you want to take the car back cause honestly I can't be reap off like this.
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Anonymous
1 reviews | Active since Jan 2020
25 Apr 2026, 14:28
Double Debit ***** & Gross Misconduct by Cedrick Maloba ( Hyundai EastRand )
@Hyundai South Africa Customer Care, @National Credit Regulator, my legal representative I am writing to lodge a formal complaint against your salesperson, Cedrick Maloba, and Hyundai East Rand for what I now believe constitutes *****ulent conduct and utterly negligent service. I traded in my old vehicle at your dealership with the following details: • Make/Model: Toyota Starlet 1.5 Xi Despite this trade-in agreement, l am being debited twice every month - once for my old vehicle (Toyota Starlet) and once for the new vehicle I purchased from you. This has been ongoing for 2 months , and I have repeatedly tried to resolve it directly with Cedrick Maloba. He has ignored my calls and SMS messages, provided no assistance whatsoever, and demonstrated a complete disregard for his duties and my financial wellbeing. His conduct is not merely poor service - it is beginning to look like deliberate *****, as I am paying for a vehicle I no longer own while he refuses to engage. I view Hyundai East Rand as equally responsible for retaining an employee who ignores clients and fails to correct a clear financial error. This matter is costing me money and causing severe distress. I hereby demand that: 1. The double debits cease immediately. 2. All incorrect charges on my account are reversed and refunded. 3. I receive written confirmation that the trade-in has been finalised and my name is removed from the old vehicle's finance agreement. Unless these issues are resolved within seven business days of this email, I will proceed with legal action against both Cedrick Maloba and Hyundai East Rand without further notice. I am ready consulting my attorney regarding claims of *****, negligence, and breach of contract. Please treat this complaint with the urgency it deserves.
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Anonymous
1 reviews | Active since Jan 2020
25 Apr 2026, 14:28
Double Debit ***** & Gross Misconduct by Cedrick Maloba ( Hyundai EastRand )
@Hyundai South Africa Customer Care, @National Credit Regulator, my legal representative I am writing to lodge a formal complaint against your salesperson, Cedrick Maloba, and Hyundai East Rand for what I now believe constitutes *****ulent conduct and utterly negligent service. I traded in my old vehicle at your dealership with the following details: • Make/Model: Toyota Starlet 1.5 Xi Despite this trade-in agreement, l am being debited twice every month - once for my old vehicle (Toyota Starlet) and once for the new vehicle I purchased from you. This has been ongoing for 2 months , and I have repeatedly tried to resolve it directly with Cedrick Maloba. He has ignored my calls and SMS messages, provided no assistance whatsoever, and demonstrated a complete disregard for his duties and my financial wellbeing. His conduct is not merely poor service - it is beginning to look like deliberate *****, as I am paying for a vehicle I no longer own while he refuses to engage. I view Hyundai East Rand as equally responsible for retaining an employee who ignores clients and fails to correct a clear financial error. This matter is costing me money and causing severe distress. I hereby demand that: 1. The double debits cease immediately. 2. All incorrect charges on my account are reversed and refunded. 3. I receive written confirmation that the trade-in has been finalised and my name is removed from the old vehicle's finance agreement. Unless these issues are resolved within seven business days of this email, I will proceed with legal action against both Cedrick Maloba and Hyundai East Rand without further notice. I am ready consulting my attorney regarding claims of *****, negligence, and breach of contract. Please treat this complaint with the urgency it deserves.
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Anonymous
1 reviews | Active since Jan 2020
7 Apr 2026, 07:33
Extremely bad service
I am extremely disappointed with the service I received from Hyundai East Rand. I purchased a car in February 2026, with the expectation that all proper quality checks and servicing would have been completed before delivery. Unfortunately, that has not been the case at all. When I took the car in for a service in March, I was told that the rear brakes and wipers needed to be replaced — something that should have been identified and resolved during the initial quality check. I made it clear that I should not be responsible for these costs, and suddenly I was told that there were no parts available. It certainly feels like if I had agreed to pay, the issue would have been resolved immediately. To make matters worse, just two weeks after the “service,” I had to top up 3 pints of oil, which raises serious concerns about whether the service was properly done at all. The car was also buffed, yet it still has numerous visible scratches. I am still waiting for my spare key, which should have been provided from the start. Overall, this experience has been beyond unacceptable. I paid a significant amount of money for this vehicle, and the level of service and professionalism I have received is extremely poor. I would not recommend this dealership to anyone.
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Anonymous
1 reviews | Active since Jan 2020
7 Apr 2026, 07:33
Extremely bad service
I am extremely disappointed with the service I received from Hyundai East Rand. I purchased a car in February 2026, with the expectation that all proper quality checks and servicing would have been completed before delivery. Unfortunately, that has not been the case at all. When I took the car in for a service in March, I was told that the rear brakes and wipers needed to be replaced — something that should have been identified and resolved during the initial quality check. I made it clear that I should not be responsible for these costs, and suddenly I was told that there were no parts available. It certainly feels like if I had agreed to pay, the issue would have been resolved immediately. To make matters worse, just two weeks after the “service,” I had to top up 3 pints of oil, which raises serious concerns about whether the service was properly done at all. The car was also buffed, yet it still has numerous visible scratches. I am still waiting for my spare key, which should have been provided from the start. Overall, this experience has been beyond unacceptable. I paid a significant amount of money for this vehicle, and the level of service and professionalism I have received is extremely poor. I would not recommend this dealership to anyone.
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Anonymous
1 reviews | Active since Jan 2020
9 Feb 2026, 13:15
Relentless Delays, Ignorance, and Breach of Consumer Rights by Hyundai East Rand (Boksburg)
I took delivery of a BMW(Pre-owned) on Thursday, January 29th. Within 24 hours, on Friday, January 30th, a major defect was discovered. I submitted a formal notification and cancellation demand to Hyundai East Rand on Monday, February 2nd, well within the 5-business-day cooling-off period. The F&I manager acknowledged this receipt on Tuesday the 3rd, but no feedback or escalation took place. I was forced to personally escalate the matter to WesBank, who confirmed that they have not received any correspondence from Hyundai. Hyundai's sales manager provided continuous excuses, citing the need for dealer principal or regional confirmation, resulting in a six-day delay. This deliberate delay has left me without essential transport, as my trade-in remains with Hyundai. Furthermore, BMW has now threatened to impose storage fees due to Hyundai's silence. This experience is a clear violation of the Consumer Protection Act and the National Credit Act, demonstrating a profound disregard for customer satisfaction and rights.
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Anonymous
1 reviews | Active since Jan 2020
9 Feb 2026, 13:15
Relentless Delays, Ignorance, and Breach of Consumer Rights by Hyundai East Rand (Boksburg)
I took delivery of a BMW(Pre-owned) on Thursday, January 29th. Within 24 hours, on Friday, January 30th, a major defect was discovered. I submitted a formal notification and cancellation demand to Hyundai East Rand on Monday, February 2nd, well within the 5-business-day cooling-off period. The F&I manager acknowledged this receipt on Tuesday the 3rd, but no feedback or escalation took place. I was forced to personally escalate the matter to WesBank, who confirmed that they have not received any correspondence from Hyundai. Hyundai's sales manager provided continuous excuses, citing the need for dealer principal or regional confirmation, resulting in a six-day delay. This deliberate delay has left me without essential transport, as my trade-in remains with Hyundai. Furthermore, BMW has now threatened to impose storage fees due to Hyundai's silence. This experience is a clear violation of the Consumer Protection Act and the National Credit Act, demonstrating a profound disregard for customer satisfaction and rights.
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