Double Debit ***** & Gross Misconduct by Cedrick Maloba ( Hyundai EastRand )

@Hyundai South Africa Customer Care, @National Credit Regulator, my legal representative

I am writing to lodge a formal complaint against your salesperson, Cedrick Maloba, and Hyundai East Rand for what I now believe constitutes *****ulent conduct and utterly negligent service. I traded in my old vehicle at your dealership with the following details: • Make/Model: Toyota Starlet 1.5 Xi

Despite this trade-in agreement, l am being debited twice every month - once for my old vehicle (Toyota Starlet) and once for the new vehicle I purchased from you. This has been ongoing for 2 months , and I have repeatedly tried to resolve it directly with Cedrick Maloba. He has ignored my calls and SMS messages, provided no assistance whatsoever, and demonstrated a complete disregard for his duties and my financial wellbeing. His conduct is not merely poor service - it is beginning to look like deliberate *****, as I am paying for a vehicle I no longer own while he refuses to engage.

I view Hyundai East Rand as equally responsible for retaining an employee who ignores clients and fails to correct a clear financial error. This matter is costing me money and causing severe distress. I hereby demand that: 1. The double debits cease immediately. 2. All incorrect charges on my account are reversed and refunded. 3. I receive written confirmation that the trade-in has been finalised and my name is removed from the old vehicle's finance agreement. Unless these issues are resolved within seven business days of this email, I will proceed with legal action against both Cedrick Maloba and Hyundai East Rand without further notice. I am ready consulting my attorney regarding claims of *****, negligence, and breach of contract. Please treat this complaint with the urgency it deserves.