Hyundai Boksburg
Claimed Business
|1.3|16 Reviews (last 12 months)|This business does not respond to reviews
Hyundai Boksburg
Claimed Business
|1.3
16 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Hyundai Boksburg is facing significant customer experience challenges, particularly within its service and aftersales departments. Customers consistently mention poor communication, unresolved vehicle issues, and a perceived lack of accountability from management. A recurring theme involves unfulfilled promises made during vehicle purchases, including missing accessories, spare keys, and registration documents. Diagnostic processes and repair turnaround times are frequently criticised. While there is an isolated standout positive experience highlighting an individual sales consultant's professionalism, the broader sentiment reflects deep dissatisfaction with operational follow-through and customer care.
Performance(last 12 months):
Trustindex Rating
2.2TrustIndex
2.2
Review Distribution
1.3|16 Reviews
Jul '25 - Jun '26
Recent reviews (16)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
13 May 2026, 09:02
Damaged goods
On 21st January 2026 I've purchased a grand i10 2026 model at Hyundai Boksburg and I've been financed by Absa. Around March the car started making rattling noise from the back of the car and back side doors also. Then a week before the Easter holidays I booked it at Hyundai northclif so they can fix it than Hyundai northclif couldn't fix it but they took it to Florida penelbeaters for them to fix they said it's a factory fault. Hyundai northclif said they couldn't fix it,so I must take it were I bought it which is Hyundai Boksburg. Remember I spent 3 weeks without the car then I had to go take it and drive it to Boksburg on the 25 March 2026. Then when I got there their mechanic noticed that there was a loose rubber which is between fuel tank and the body that cause the rattling sound because the fuel tank was touching the body and that was a factory fault.He then said the noise from the back doors was because of that the next day the car started again. I took it back again nd now is worse because I noticed that there's also a knock in the front, I drove with their mechanic and he noticed all that. I told service manager that am extremely tired of this car and it's factory faults , I want a new one because now am on 6000km, so if I drive it further they'll end up saying am the one who damaged it. I've one job card from Hyundai northclif and other 2 job carts are with them at Hyundai Boksburg. Truly speaking I can't keep that for the next 6 years paying for it while is giving problems even before 3 months.I left it at Hyundai Boksburg on the 30th April 2026.I sent my complain to Absa then now they're saying they dropped my case because Hyundai said didn't find any problem yet they say it now and the car spent 2 weeks with them and everytime I leave it there I test drove it with mechanic and service manager, nd they did noticed the problem. Absa and Hyundai Boksburg must find a way to resolve this matter coz I bought a new car of which I can't run to service center every week for a brand new car. Grand i10 hyundai 1.0 premium motion.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
13 May 2026, 09:02
Damaged goods
On 21st January 2026 I've purchased a grand i10 2026 model at Hyundai Boksburg and I've been financed by Absa. Around March the car started making rattling noise from the back of the car and back side doors also. Then a week before the Easter holidays I booked it at Hyundai northclif so they can fix it than Hyundai northclif couldn't fix it but they took it to Florida penelbeaters for them to fix they said it's a factory fault. Hyundai northclif said they couldn't fix it,so I must take it were I bought it which is Hyundai Boksburg. Remember I spent 3 weeks without the car then I had to go take it and drive it to Boksburg on the 25 March 2026. Then when I got there their mechanic noticed that there was a loose rubber which is between fuel tank and the body that cause the rattling sound because the fuel tank was touching the body and that was a factory fault.He then said the noise from the back doors was because of that the next day the car started again. I took it back again nd now is worse because I noticed that there's also a knock in the front, I drove with their mechanic and he noticed all that. I told service manager that am extremely tired of this car and it's factory faults , I want a new one because now am on 6000km, so if I drive it further they'll end up saying am the one who damaged it. I've one job card from Hyundai northclif and other 2 job carts are with them at Hyundai Boksburg. Truly speaking I can't keep that for the next 6 years paying for it while is giving problems even before 3 months.I left it at Hyundai Boksburg on the 30th April 2026.I sent my complain to Absa then now they're saying they dropped my case because Hyundai said didn't find any problem yet they say it now and the car spent 2 weeks with them and everytime I leave it there I test drove it with mechanic and service manager, nd they did noticed the problem. Absa and Hyundai Boksburg must find a way to resolve this matter coz I bought a new car of which I can't run to service center every week for a brand new car. Grand i10 hyundai 1.0 premium motion.
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
1 Apr 2026, 11:04
Shocking service level
Shocking service levels – Complete lack of accountability I am writing this as a formal complaint and a stern warning to other motorists. Dealing with this service department has been an absolute nightmare, and the level of incompetence is staggering. It took this team two full days just to identify a fault on my vehicle, and as of today, the issue remains unresolved. The lack of communication is where the real frustration lies. Despite multiple requests and follow-ups, not a single manager has had the courtesy to return my calls. When I pushed for answers, I was told that the second-in-charge has been away following an accident since last month. While I am sympathetic to personal circumstances, using this as an excuse for a total breakdown in operations is unacceptable. It appears that if one person is away, the entire department simply ceases to function. There is nobody in a position of authority available to assist, provide updates, or take ownership of the situation. Be warned: taking your car here will leave you pulling your hair out in frustration. If you value your time and your sanity, take your business elsewhere. This is, without a doubt, the worst customer service experience I have encountered. Desired Resolution: An immediate update on my vehicle and a callback from senior management to explain this total lack of professionalism.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
1 Apr 2026, 11:04
Shocking service level
Shocking service levels – Complete lack of accountability I am writing this as a formal complaint and a stern warning to other motorists. Dealing with this service department has been an absolute nightmare, and the level of incompetence is staggering. It took this team two full days just to identify a fault on my vehicle, and as of today, the issue remains unresolved. The lack of communication is where the real frustration lies. Despite multiple requests and follow-ups, not a single manager has had the courtesy to return my calls. When I pushed for answers, I was told that the second-in-charge has been away following an accident since last month. While I am sympathetic to personal circumstances, using this as an excuse for a total breakdown in operations is unacceptable. It appears that if one person is away, the entire department simply ceases to function. There is nobody in a position of authority available to assist, provide updates, or take ownership of the situation. Be warned: taking your car here will leave you pulling your hair out in frustration. If you value your time and your sanity, take your business elsewhere. This is, without a doubt, the worst customer service experience I have encountered. Desired Resolution: An immediate update on my vehicle and a callback from senior management to explain this total lack of professionalism.
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
25 Mar 2026, 16:57
Promises Mean Nothing at Hyundai Boksburg – Shocking Treatment by Management
Absolutely appalled by the way I was treated at Hyundai Boksburg. When I bought my car last year, I was promised a boot mat by the sales agent. I have email proof confirming this, along with the explanation that it was out of stock at the time and that I should follow up when my vehicle comes in for a service. I followed their instructions exactly. When I arrived for my service, I was told the sales agent had resigned with immediate effect. Fine — but surely the dealership takes responsibility for promises made by their staff? I then forwarded all email evidence to the Used Car Sales Manager (Ronny)… and was completely ignored. After pushing for feedback, I was told he would speak to me when I collect my car. What followed was shocking. Instead of assistance, I was met with arrogance and zero professionalism. The manager abruptly asked if I had paid for the boot mat. When I explained (again, with proof) that it was promised but out of stock, his response was simply: “We don’t give out boot mats.” No apology. No willingness to help. No accountability. He then casually said he would “investigate” and walked away mid-conversation. I have never felt so unwelcome as a customer. So what does this say about Hyundai Boksburg? Sales staff can promise anything to close a deal, but once they leave, the dealership takes no responsibility? This is not just poor service — it’s a complete breakdown of trust and professionalism. I expect this matter to be taken seriously and resolved. Customers should not have to fight this hard for something that was clearly promised.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
25 Mar 2026, 16:57
Promises Mean Nothing at Hyundai Boksburg – Shocking Treatment by Management
Absolutely appalled by the way I was treated at Hyundai Boksburg. When I bought my car last year, I was promised a boot mat by the sales agent. I have email proof confirming this, along with the explanation that it was out of stock at the time and that I should follow up when my vehicle comes in for a service. I followed their instructions exactly. When I arrived for my service, I was told the sales agent had resigned with immediate effect. Fine — but surely the dealership takes responsibility for promises made by their staff? I then forwarded all email evidence to the Used Car Sales Manager (Ronny)… and was completely ignored. After pushing for feedback, I was told he would speak to me when I collect my car. What followed was shocking. Instead of assistance, I was met with arrogance and zero professionalism. The manager abruptly asked if I had paid for the boot mat. When I explained (again, with proof) that it was promised but out of stock, his response was simply: “We don’t give out boot mats.” No apology. No willingness to help. No accountability. He then casually said he would “investigate” and walked away mid-conversation. I have never felt so unwelcome as a customer. So what does this say about Hyundai Boksburg? Sales staff can promise anything to close a deal, but once they leave, the dealership takes no responsibility? This is not just poor service — it’s a complete breakdown of trust and professionalism. I expect this matter to be taken seriously and resolved. Customers should not have to fight this hard for something that was clearly promised.
0
Replies (0)A
A
Anonymous
1 reviews | Active since Jan 2020
16 Mar 2026, 07:51
Poor service
Bad experience Hyundai Boksburg, they are unable to issues me with my plate number and spare key this is after I have bought a Staria from them and traded in my H1. It's now 2 months and no one is taking accountability even after I have escalated my case to their complaints department. I am unable to register my other car and I am driving with an expired dics
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
16 Mar 2026, 07:51
Poor service
Bad experience Hyundai Boksburg, they are unable to issues me with my plate number and spare key this is after I have bought a Staria from them and traded in my H1. It's now 2 months and no one is taking accountability even after I have escalated my case to their complaints department. I am unable to register my other car and I am driving with an expired dics
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
4 Mar 2026, 18:36
Diagnosed was not done properly
Good day. I am very concerned about the way this matter has been handled. I brought the car in last week, and only yesterday I was told that four injectors are leaking diesel and that this is allegedly causing low brake pressure, no power, and smoke. However, the car starts and drives. I collected it today and it is still running, with normal fuel consumption. Based on that, I need a clear and convincing explanation of how you concluded that four injectors are the confirmed cause of the problem. You are asking me to approve repairs of R76,000. That is a significant amount of money. I cannot agree to replace four injectors on a trial-and-error basis. It is unacceptable for me to pay R76,000 and then be told that if the problem continues, you will “run more tests” and charge me further until you find the actual fault. From last week until yesterday, no clear diagnosis was communicated to me. I need: 1. A written diagnostic report. 2. Proof of the injector test results. 3. Confirmation that the injectors are 100% the root cause of the issue. 4. Clarity on what guarantee I have that this repair will resolve the problem. I will not approve any work until I receive proper documentation and assurance. Please respond urgently with a detailed explanation.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
4 Mar 2026, 18:36
Diagnosed was not done properly
Good day. I am very concerned about the way this matter has been handled. I brought the car in last week, and only yesterday I was told that four injectors are leaking diesel and that this is allegedly causing low brake pressure, no power, and smoke. However, the car starts and drives. I collected it today and it is still running, with normal fuel consumption. Based on that, I need a clear and convincing explanation of how you concluded that four injectors are the confirmed cause of the problem. You are asking me to approve repairs of R76,000. That is a significant amount of money. I cannot agree to replace four injectors on a trial-and-error basis. It is unacceptable for me to pay R76,000 and then be told that if the problem continues, you will “run more tests” and charge me further until you find the actual fault. From last week until yesterday, no clear diagnosis was communicated to me. I need: 1. A written diagnostic report. 2. Proof of the injector test results. 3. Confirmation that the injectors are 100% the root cause of the issue. 4. Clarity on what guarantee I have that this repair will resolve the problem. I will not approve any work until I receive proper documentation and assurance. Please respond urgently with a detailed explanation.
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
22 Jan 2026, 11:03
Awesome Service from Princess Molefe
I had an outstanding experience with Princess Molefe from Hyundai Boksburg. From the first interaction to the final handover, she was professional, patient, and extremely helpful. She kept me informed throughout the process, managed expectations clearly, and ensured everything was handled smoothly despite the waiting period. Her customer service is excellent, and she truly goes the extra mile to make the experience stress-free. I am very happy with my vehicle and highly recommend Princess to anyone looking for exceptional service at Hyundai Boksburg.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
22 Jan 2026, 11:03
Awesome Service from Princess Molefe
I had an outstanding experience with Princess Molefe from Hyundai Boksburg. From the first interaction to the final handover, she was professional, patient, and extremely helpful. She kept me informed throughout the process, managed expectations clearly, and ensured everything was handled smoothly despite the waiting period. Her customer service is excellent, and she truly goes the extra mile to make the experience stress-free. I am very happy with my vehicle and highly recommend Princess to anyone looking for exceptional service at Hyundai Boksburg.
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
12 Nov 2025, 13:04
Shocking bad Service
Do NOT go to Hyundai Boksburg Corner Rietfontein and Bass Street ! Bad service and bad experience! Every year we have taken BOTH of our Hyundai cars for their yearly service to Hyundai Boksburg . Every year we have experienced unfriendliness and unprofessionalism from the admin lady that prepares the invoice for us , but it was convenient for us as we are very close to this Hyundai, so we put up with it - until now. Well needless to say - never again! On the 28th Feb our Hyundai went in for the yearly service. Ours was the first in - but last out. We collected the Car just to find out a few months later the service record book was not stamped. On top of this the invoice we received was our registration but someone else's name and address. We went back to see them and managed to get the book stamped but now they cannot correct the invoice as it is older that 3 months. We usually check this but because we were in the process of moving we neglected to do so - trusting that Hyundai works with integrity and honesty. When we ask the admin lady to fix the invoice - she said it has to go to IT as they cannot fix it themselves. She was supposed to have given us feedback and we are still waiting. Not customer friendly at all . So who knows when or if the invoice will be fixed?Needless to say we will be taking our cars somewhere else in the future.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
12 Nov 2025, 13:04
Shocking bad Service
Do NOT go to Hyundai Boksburg Corner Rietfontein and Bass Street ! Bad service and bad experience! Every year we have taken BOTH of our Hyundai cars for their yearly service to Hyundai Boksburg . Every year we have experienced unfriendliness and unprofessionalism from the admin lady that prepares the invoice for us , but it was convenient for us as we are very close to this Hyundai, so we put up with it - until now. Well needless to say - never again! On the 28th Feb our Hyundai went in for the yearly service. Ours was the first in - but last out. We collected the Car just to find out a few months later the service record book was not stamped. On top of this the invoice we received was our registration but someone else's name and address. We went back to see them and managed to get the book stamped but now they cannot correct the invoice as it is older that 3 months. We usually check this but because we were in the process of moving we neglected to do so - trusting that Hyundai works with integrity and honesty. When we ask the admin lady to fix the invoice - she said it has to go to IT as they cannot fix it themselves. She was supposed to have given us feedback and we are still waiting. Not customer friendly at all . So who knows when or if the invoice will be fixed?Needless to say we will be taking our cars somewhere else in the future.
0
Replies (0)