Active since Jan 2014
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13 reviews2 months ago
Promises Mean Nothing at Hyundai Boksburg – Shocking Treatment by Management
Absolutely appalled by the way I was treated at Hyundai Boksburg. When I bought my car last year, I was promised a boot mat by the sales agent. I have email proof confirming this, along with the explanation that it was out of stock at the time and that I should follow up when my vehicle comes in for a service. I followed their instructions exactly. When I arrived for my service, I was told the sales agent had resigned with immediate effect. Fine — but surely the dealership takes responsibility for promises made by their staff? I then forwarded all email evidence to the Used Car Sales Manager (Ronny)… and was completely ignored. After pushing for feedback, I was told he would speak to me when I collect my car. What followed was shocking. Instead of assistance, I was met with arrogance and zero professionalism. The manager abruptly asked if I had paid for the boot mat. When I explained (again, with proof) that it was promised but out of stock, his response was simply: “We don’t give out boot mats.” No apology. No willingness to help. No accountability. He then casually said he would “investigate” and walked away mid-conversation. I have never felt so unwelcome as a customer. So what does this say about Hyundai Boksburg? Sales staff can promise anything to close a deal, but once they leave, the dealership takes no responsibility? This is not just poor service — it’s a complete breakdown of trust and professionalism. I expect this matter to be taken seriously and resolved. Customers should not have to fight this hard for something that was clearly promised.
0 replies
19 months ago
No feedback nor service
Worst experience ever! My car's tracking unit stopped working in March and yet am I to be notified by CTrack but they take my debit order each month. Reported the matter and was told on Wednesday someone will investigate and get back to me....i am still waiting. Other than that my husband asked for his username to log in on the app and also... we are still waiting. Watch me just reverse the debit orders and then I am sure someone will contact me... lets see....
1 reply
66 months ago
Incorrect delivery
They dispatched the wrong stuff. We logged a return complaint on 21 december and they promised that we will have our return actioned before xmas and the correct stuff delivered. They also promised feedback daily which is yet to be received. Not a single call. 1st call: Bandlakazi Mbolambi 2nd call: Joshua. 3rd call: Lailah Yon So now Lailah actually only now logged the return ticket... Previous people did NOTHING apparently. This is most unacceptable!!! On 21 Dec we had to send photos etc. Now they tell us they will first collect the stuff THEY delivered incorrectly which they will first inspect, and only then will they dispatch the correct stuff.... Why then did we have to send photos of the goods, the bar code etc????? Takealot stole christmas this year! Thanks for stuffing up ours!!!
0 replies
72 months ago
No service
We wanted to carry our fibre with Vodacom over from our old adress to our new adress (we have moved houses on 26th June 2020). The old house's fibre was given notice on and will stop on 1 July 2020. I had issues with call centre staff stating we cant get an interim solution until the fibre is installed at the new adress. I was told by an agent that I can take my business elsewhere. So i requested a cancellation completely for the new houses fibre on 22 June 2020. Openserve is the company that does the physical installation in Sunwardpark. After contacting Vodacom NUMEROUS times and confirming via Facebook and Hellopeter that my order must be cancelled, I received a mail from Afrihost (who I chose as a service provider now) cannot book an installation for our adress as Vodacom already has an order on our adress. Now they cannot install the fibre due to Vodacom not cancelling with Openserve. All I request is confirmation in writing that all orders for fibre with Vodacom is cancelled so that I can send it to Afrihost for them to send to Openserve so that they can book an installation.
3 replies
73 months ago
Fibre departement
I am so disappointed with Vodacom's service. We are moving to a new house and had given 30 days notice on the current fibre (which is being switched off on 30 Jun). Contacted Vodacom for a new Fibre line and installation for the new house and within a few days everything was approved and new router delivered. Contacted Vodacom on 4, 8, 12 and 17 June asking to please get Openserve to contact me and confirm a date for installation as we are moving in on the 26th of June. I was willing to even pay for two lines but now I get a phone call after phoning 4 times stating the line is planned for installation on the 30th. My husband is working from home and is dependant on internet, so seems like I will be going with another servive provider. Phoned again today and was told that we dont qualify for an interim solution due to the fact that we have a current line. Told them the only option I have is to cancel everything and go with another service provider, and the agent said well if that is what I want to do.... Wow. Shocking. When asking to cancel now, I am told I will be sent a quotation to end the contract, eventhough installation has not even taken place.
3 replies
86 months ago
Vodacom useless
Can someone please phone me from vodacom. I have been holding for 1 hour and 32 minutes and still get 'we are experiencing high call volumes, please be patient'. I have had it. I pay R900 a month for fibre and you are not patient in taking the debit order but i do not have any internet for which I am paying for. This is ridiculous.
2 replies
92 months ago
Lack of competent assistance now costs me money
I went to have new spectacles made from Specavers at ********** After seeing the optometrist and finishing the tests I were referred to another lady who compiled an invoice and I asked her : "Is there any co-payments that I have to pay? Is the medical aid covering all?" She replied "No, there is no co-payment. The medical aid said there is about R 5 000 and my spectacles only came to about R 3 200". I told her to order and I left. Days after I was sent a message to say I can collect my spectacles. Now, days after having the spectacles, I get an sms stating that I need to pay R958 to them, for coating that is not covered by die medical aid. WHERE MUST I NOW GET THAT MONEY FROM? I asked the lady before ordering the spectacles, otherwise I would have not taken the coating/ other frames. This is ridiculous!!!
5 replies
92 months ago
Poor after sales service
Lebo came and sold Vodacom Fibre to the home to us on 15 October 2018, we signed a contract for R860 month-to-month promotion 20/2Mbps Fibre line with free installation and activation. Vumatel installed our line on 26 October 2018 and now we are still waiting for Vodacom to complete the installation. Trying to contact Lebo 3 times for assistance and being told the manager will be informed, we now get ignored by Lebo and Annah Manyelo from CreativeCounsel who assisted in the sale of this contract. This is very poor after sales services.
0 replies
92 months ago
Bad service for Fibre
We applied for a uncapped fibre line 20/2 Mbp/s line on promotion for R860 per month on a month-to-month contract not having to pay any installation fees to Vumatel. Vumatel installed the line to our house on 26 October 2018 and we are still waiting for Vodacom to finish this process. I contacted Vodacom ********** on FOUR occasions all telling me they will get back to me (LATEST1-3 WORKING DAYS) about when the installation will continue as it is (12 WORKING DAYS) 17 days after Vumatel has been there. I am still awaiting feedback from 4 people and STILL HAVE NO ANSWER. When contacting the vodacom fibre department today 13 Nov 2018, I asked to speak to a manager and I am told she is on lunch. Is there only ONE manager? 4 Times I am told the call will be escalated and nothing is happening. Secondly, I logged in on Vodacom site to track my order and found out that the amount indicated is R 1459.01 and not the promotional price of R 860 ... can you please explain this. I am very dissapointed with the service I am getting. Not to mention Lebo from CreativeCouncel working on behalf of Vodacom selling Fibre to customers. He just ignores a persons e-mails/sms and calls when you want to contact him after the contract has been signed. Sales Order - S ********** -508949 AND Vumatel order VT-OB-SP-1118
1 reply
93 months ago
Bad service to possible new client
I inquired about a second hand vehicle advertised on Cars.co.za from Hyundai Strijdom Park on 22 October 2018. The dealer (Ian Caw) contacted me the morning of the 22nd. I was told that the vehicle advertised did not have 1500km on as the advert stated but 18 000km. This already proved that something is wrong. I gave the dealer the details of my VW I wanted to trade in, and was told he will get back to me. I had to contact him 3 times asking how far the procedure is and I was asked to get my own Settlement Statement from my current bank because their login is down. I got the statement and sent it to him on 22/10/18. I was told he will get back to me and it is almost the end of business of the 23rd and did not hear a single word from him. Seems like Hyundai does not want to do business with me. I will rather take my business elsewhere.
1 reply
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